Eato®: Food Calorie Counter

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Eato®: Food Calorie Counter

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Eato®: Food Calorie Counter's key feedback

1

Subscription Issues

Many users report being charged for subscriptions despite canceling during the trial period or being misled about trial offers. Approximately 20% of users seem affected by unexpected charges and difficulties in managing subscriptions.

I canceled my trial but was still charged for a subscription I didn't want.

2

AI and Tracking Inaccuracies

Users frequently mention that the AI for food recognition and calorie tracking is inaccurate, requiring manual input. This issue affects around 15% of users who find the AI unreliable for accurate calorie counting.

The AI doesn't recognize my food correctly, making calorie tracking difficult.

3

Limited Free Features

The app's primary features are locked behind a paywall, frustrating users who want to try the app before committing financially. About 10% of users express dissatisfaction with the limited functionality of the free version.

I can't use the main features without paying, which is disappointing.

4

Customer Support Problems

Several users report poor customer service, with unresponsive support and unresolved issues. Approximately 10% of users are frustrated by the lack of effective customer support.

I reached out for a refund but received no response from customer service.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cronometer
Cronometer is highly praised for its comprehensive nutritional tracking, offering detailed insights into both macro and micronutrients. Users appreciate its user-friendly interface and the ability to track a wide range of nutrients without a paywall, making it a preferred choice over competitors like MyFitnessPal.

#2 RUNNER UP

Eato®: Food Calorie Counter
Eato® receives mixed feedback; users appreciate its AI capabilities and personalized meal plans, but many are frustrated with subscription issues and inaccurate calorie counts. The app's customer service and lack of free trial transparency are also common points of criticism.

#3 Straggler

MyFitnessPal
MyFitnessPal has a large user base due to its extensive food database and integration capabilities. However, recent changes to its free features, such as moving the barcode scanner behind a paywall, have led to dissatisfaction among long-time users, prompting some to seek alternatives.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Cronometer
#1 Users Choice
Cronometer is highly praised for its comprehensive nutritional tracking, offering detailed insights into both macro and micronutrients. Users appreciate its user-friendly interface and the ability to track a wide range of nutrients without a paywall, making it a preferred choice over competitors like MyFitnessPal.
Eato®: Food Calorie Counter
#2 Runner-up
Eato® receives mixed feedback; users appreciate its AI capabilities and personalized meal plans, but many are frustrated with subscription issues and inaccurate calorie counts. The app's customer service and lack of free trial transparency are also common points of criticism.
MyFitnessPal
#3 Straggler
MyFitnessPal has a large user base due to its extensive food database and integration capabilities. However, recent changes to its free features, such as moving the barcode scanner behind a paywall, have led to dissatisfaction among long-time users, prompting some to seek alternatives.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users are being charged for subscriptions even after canceling during the trial period, leading to frustration and a sense of being misled. The process to deactivate subscriptions is not intuitive, causing further dissatisfaction.
I canceled immediately but was still charged for the subscription, and the customer service server is always busy.
AI Inaccuracy
The AI feature for food recognition is not performing as expected, often failing to identify foods correctly or provide accurate calorie counts. This results in users having to manually input data, which defeats the purpose of the app's convenience.
The AI doesn't recognize much, and I have to type in every ingredient, making it more difficult than ever.
Data Syncing
The app fails to sync macro data with Apple Health, which is a significant drawback for users who expect seamless integration with their health tracking systems. This lack of functionality is particularly frustrating for those paying for the full version.
The app doesn’t send macro data to Apple Health, which should be a basic feature for the full version.
Portion Adjustment
Users are unable to adjust food portion sizes accurately within the app, limiting the app's utility for precise dietary tracking. This lack of flexibility in portion control is a significant usability issue.
I can't amend the amount I'm eating, like entering in ounces or grams, which is not user-friendly.
Customer Support
Customer support is inadequate, with users reporting unresponsive service and difficulty in resolving issues such as refunds and subscription cancellations. This lack of support exacerbates user frustration and dissatisfaction.
I sent an email regarding a refund and no one has responded; I want my money back.
Feature Limitations
Key features advertised as part of the app are locked behind a paywall, preventing users from fully testing the app before committing financially. This approach leads to disappointment and a perception of the app as a bait-and-switch.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users are being charged for subscriptions even after canceling during the trial period, leading to frustration and a sense of being misled. The process to deactivate subscriptions is not intuitive, causing further dissatisfaction.
AI Inaccuracy
The AI feature for food recognition is not performing as expected, often failing to identify foods correctly or provide accurate calorie counts. This results in users having to manually input data, which defeats the purpose of the app's convenience.
Data Syncing
The app fails to sync macro data with Apple Health, which is a significant drawback for users who expect seamless integration with their health tracking systems. This lack of functionality is particularly frustrating for those paying for the full version.
Portion Adjustment
Users are unable to adjust food portion sizes accurately within the app, limiting the app's utility for precise dietary tracking. This lack of flexibility in portion control is a significant usability issue.
Customer Support
Customer support is inadequate, with users reporting unresponsive service and difficulty in resolving issues such as refunds and subscription cancellations. This lack of support exacerbates user frustration and dissatisfaction.
Feature Limitations
Key features advertised as part of the app are locked behind a paywall, preventing users from fully testing the app before committing financially. This approach leads to disappointment and a perception of the app as a bait-and-switch.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's AI capabilities are questionable. It hasn't recognized much, especially restaurant meals, which results in generic entries. Disappointed after using MyFitnessPal.
Gator962
Week of April 9th, 2025
I like the app, but it doesn't send macro data to Apple Health. As a paying user, I expect it to integrate fully with Apple Health.
ronald2423
Week of April 9th, 2025
The app's AI camera is amazing, but the food suggestions often exceed my daily calorie allowance, and there are no serving sizes. I need better instructions on using the app.
Ecolluch
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's AI capabilities are questionable. It hasn't recognized much, especially restaurant meals, which results in generic entries. Disappointed after using MyFitnessPal.
Candice Wu
App Store
I like the app, but it doesn't send macro data to Apple Health. As a paying user, I expect it to integrate fully with Apple Health.
Kelly Williams
Google Play
The app's AI camera is amazing, but the food suggestions often exceed my daily calorie allowance, and there are no serving sizes. I need better instructions on using the app.
Koray Okumus
Google Play

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