ESPN BET Sportsbook

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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ESPN BET Sportsbook

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of ESPN BET Sportsbook's key feedback

1

Bonus Bet Issues

Many users report issues with bonus bets being revoked or not credited as promised, affecting approximately 30% of users. This creates frustration and distrust among users who feel misled by promotional offers.

I deposited money to qualify for free bets, but the bonus system is misleading and my bonus bets were revoked without notice.

2

Withdrawal Difficulties

A significant number of users, around 25%, experience problems withdrawing their funds, often facing verification hurdles and unresponsive customer support, leading to dissatisfaction and financial inconvenience.

Withdrawing money is a nightmare; they make you jump through hoops and the process is unnecessarily complicated.

3

Customer Support Failures

Approximately 20% of users express frustration with the app's customer support, citing unhelpful automated responses and long wait times, which exacerbate other issues they face with the app.

The customer service is laughably horrible, with automated responses and long waits for any real help.

4

Account Limitations

Some users, about 15%, report being unfairly limited or banned for using features like profit boosts, which they feel is unjust and discourages continued use of the app.

I was banned for using the profit boosts they provide, which they claimed was abnormal activity.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook
DraftKings is praised for its user-friendly interface and quick payouts, with many users appreciating the variety of betting options and promotions. However, some users report issues with app performance, such as slow load times and frequent crashes, which can hinder the betting experience.

#2 RUNNER UP

FanDuel Sportsbook
FanDuel is well-regarded for its ease of use and customer service, with users enjoying the app's promotions and betting options. Despite this, some users experience technical issues, such as location verification problems and app crashes, which can be frustrating during live betting.

#3 Straggler

ESPN BET Sportsbook
ESPN BET receives mixed feedback, with some users appreciating the bonuses and user-friendly design, while others criticize the app for technical glitches and poor customer service. Issues with promotions and account verification are common complaints, leading to frustration among users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings Sportsbook
#1 Users Choice
DraftKings is praised for its user-friendly interface and quick payouts, with many users appreciating the variety of betting options and promotions. However, some users report issues with app performance, such as slow load times and frequent crashes, which can hinder the betting experience.
FanDuel Sportsbook
#2 Runner-up
FanDuel is well-regarded for its ease of use and customer service, with users enjoying the app's promotions and betting options. Despite this, some users experience technical issues, such as location verification problems and app crashes, which can be frustrating during live betting.
ESPN BET Sportsbook
#3 Straggler
ESPN BET receives mixed feedback, with some users appreciating the bonuses and user-friendly design, while others criticize the app for technical glitches and poor customer service. Issues with promotions and account verification are common complaints, leading to frustration among users.

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Nuggets

Major Highlights of the Week

Bonus Bet Issues
Users experience misleading bonus bet promotions, where promised bonuses are revoked without notice, leading to frustration and distrust. This undermines the app's promotional credibility and user retention.
I redeemed a bonus bet, but it disappeared before the expiration date without any explanation.
Withdrawal Challenges
The withdrawal process is cumbersome, requiring excessive verification steps that are not feasible for all users, causing dissatisfaction and financial inconvenience. This complexity in accessing funds can deter users from continued engagement.
I deposited with Venmo, but can't withdraw because they demand a bank statement I can't provide.
Customer Support Failures
Automated and ineffective customer support systems fail to resolve user issues, leading to prolonged frustration and unresolved complaints. This lack of effective support diminishes user trust and satisfaction.
The support bot is unresponsive, and I waited forever for a call that didn't resolve my withdrawal issue.
Account Limitations
Users face unexpected account limitations and bans for utilizing provided features like profit boosts, which are perceived as punitive and unjustified. This practice alienates users and discourages app usage.
I was banned for using daily profit boosts, which they provided, claiming it was abnormal activity.
Verification Delays
Prolonged identity verification processes hinder new user onboarding, causing potential users to abandon the app. This inefficiency in verification can significantly impact user acquisition and growth.
My account has been stuck in identity verification for over 24 hours, preventing me from using the app.
App Performance Issues
The app suffers from slow performance and frequent errors, particularly during live betting, which disrupts the user experience. These technical issues can lead to user attrition and negative app perception.
The app is slow and often fails to place live bets, making it frustrating to use.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Bonus Bet Issues
Users experience misleading bonus bet promotions, where promised bonuses are revoked without notice, leading to frustration and distrust. This undermines the app's promotional credibility and user retention.
Withdrawal Challenges
The withdrawal process is cumbersome, requiring excessive verification steps that are not feasible for all users, causing dissatisfaction and financial inconvenience. This complexity in accessing funds can deter users from continued engagement.
Customer Support Failures
Automated and ineffective customer support systems fail to resolve user issues, leading to prolonged frustration and unresolved complaints. This lack of effective support diminishes user trust and satisfaction.
Account Limitations
Users face unexpected account limitations and bans for utilizing provided features like profit boosts, which are perceived as punitive and unjustified. This practice alienates users and discourages app usage.
Verification Delays
Prolonged identity verification processes hinder new user onboarding, causing potential users to abandon the app. This inefficiency in verification can significantly impact user acquisition and growth.
App Performance Issues
The app suffers from slow performance and frequent errors, particularly during live betting, which disrupts the user experience. These technical issues can lead to user attrition and negative app perception.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's customer service is terrible, with issues in withdrawing money and misleading bonus systems. It feels like a scam to make you bet frequently in a short period.
ESPNBet is Terrible
Week of April 9th, 2025
The app offers many deposit options but makes withdrawals difficult, requiring unnecessary verification steps. It feels like they just want to keep your winnings.
Randall M. Beans
Week of April 9th, 2025
The app is buggy and unreliable, with frequent errors during live betting and poor customer support. Bonus bets are rarely given, unlike other platforms.
Cincodemyles
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's customer service is terrible, with issues in withdrawing money and misleading bonus systems. It feels like a scam to make you bet frequently in a short period.
Candice Wu
App Store
The app offers many deposit options but makes withdrawals difficult, requiring unnecessary verification steps. It feels like they just want to keep your winnings.
Kelly Williams
Google Play
The app is buggy and unreliable, with frequent errors during live betting and poor customer support. Bonus bets are rarely given, unlike other platforms.
Koray Okumus
Google Play

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