eToro

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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eToro

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of eToro's key feedback

1

Customer Service Issues

Many users report extremely poor customer service, with unresolved issues and long wait times for responses. Approximately 30% of users seem to be affected by this problem, leading to frustration and distrust.

I've been trying to resolve an issue for months, but customer service is unresponsive and unhelpful.

2

Withdrawal Difficulties

A significant number of users experience problems withdrawing their funds, with delays and additional fees being common complaints. This issue affects around 25% of users, causing financial stress and dissatisfaction.

I can't withdraw my money, and customer service isn't helping at all.

3

Verification Delays

Users frequently encounter long delays in account verification, preventing them from trading or accessing their funds. This affects about 20% of users, leading to missed investment opportunities and frustration.

I've been waiting for weeks to get my account verified, and there's no communication from support.

4

High Fees and Hidden Costs

Many users are frustrated by unexpected fees and high costs associated with trading on the platform. Approximately 15% of users mention this issue, which diminishes trust and satisfaction with the service.

The fees are ridiculously high, and there are hidden costs that weren't clear upfront.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Robinhood
Robinhood receives mixed feedback, with users praising its ease of use and accessibility for beginners, but criticizing its customer service and controversial trading restrictions during high-profile events like the GameStop saga.

#2 RUNNER UP

Webull
Webull is appreciated for its comprehensive trading tools and educational resources, but some users express frustration with its customer service and occasional technical issues, such as account freezes and delayed transactions.

#3 Straggler

eToro
eToro garners mixed reviews, with users enjoying its user-friendly interface and social trading features, but facing issues with customer service, technical glitches, and concerns over market manipulation during volatile periods.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Robinhood
#1 Users Choice
Robinhood receives mixed feedback, with users praising its ease of use and accessibility for beginners, but criticizing its customer service and controversial trading restrictions during high-profile events like the GameStop saga.
Webull
#2 Runner-up
Webull is appreciated for its comprehensive trading tools and educational resources, but some users express frustration with its customer service and occasional technical issues, such as account freezes and delayed transactions.
eToro
#3 Straggler
eToro garners mixed reviews, with users enjoying its user-friendly interface and social trading features, but facing issues with customer service, technical glitches, and concerns over market manipulation during volatile periods.

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Nuggets

Major Highlights of the Week

Verification Delays ⏳
Account verification is taking excessively long, with some users waiting months without resolution, causing significant frustration and financial loss. This delay in verification is impacting user trust and engagement with the platform.
I've been waiting 2 months for account verification after supplying required proof of ID.
Withdrawal Issues 💸
Users are experiencing significant difficulties withdrawing funds, with reports of long delays and lack of support, leading to financial distress. This issue is critical as it directly affects user trust and satisfaction with the platform.
I can't withdraw my money, and customer service is just a bot that doesn't fix the issue.
Customer Service Frustrations 📞
The customer service is perceived as unresponsive and ineffective, with users unable to get timely help for their issues, leading to dissatisfaction. This lack of support is damaging the platform's reputation and user retention.
Worst customer service I have ever experienced, no help and no reply.
Hidden Fees Concerns 💰
Users are frustrated with unexpected and high fees, particularly during withdrawals and currency conversions, which are not clearly communicated. This lack of transparency is eroding user trust and could deter potential new users.
I was shocked to find over $50 deducted for an exchange fee, which wasn't clearly communicated.
App Stability Problems 📱
Frequent app crashes and technical issues are preventing users from accessing their accounts, causing significant inconvenience and potential financial loss. These technical problems are undermining the platform's reliability and user experience.
App keeps crashing and can't log in, very frustrating.
Security Concerns 🔒
Users are worried about security, with reports of accounts being locked without clear reasons and inadequate verification processes. This is raising concerns about the platform's ability to protect user data and funds.
My account was locked without a reason, and I can't access my funds.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Delays ⏳
Account verification is taking excessively long, with some users waiting months without resolution, causing significant frustration and financial loss. This delay in verification is impacting user trust and engagement with the platform.
Withdrawal Issues 💸
Users are experiencing significant difficulties withdrawing funds, with reports of long delays and lack of support, leading to financial distress. This issue is critical as it directly affects user trust and satisfaction with the platform.
Customer Service Frustrations 📞
The customer service is perceived as unresponsive and ineffective, with users unable to get timely help for their issues, leading to dissatisfaction. This lack of support is damaging the platform's reputation and user retention.
Hidden Fees Concerns 💰
Users are frustrated with unexpected and high fees, particularly during withdrawals and currency conversions, which are not clearly communicated. This lack of transparency is eroding user trust and could deter potential new users.
App Stability Problems 📱
Frequent app crashes and technical issues are preventing users from accessing their accounts, causing significant inconvenience and potential financial loss. These technical problems are undermining the platform's reliability and user experience.
Security Concerns 🔒
Users are worried about security, with reports of accounts being locked without clear reasons and inadequate verification processes. This is raising concerns about the platform's ability to protect user data and funds.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using eToro for months, and it truly revolutionized the way I invest. From stocks to crypto, it offers access to various markets. The Smart Portfolios feature is incredible, allowing me to diversify with minimal risk. Highly recommend for anyone looking for a trustworthy trading platform.
mixed JordanDa
Week of April 9th, 2025
I deposited some money in here to trade with and now I am unable to withdraw my funds. I have had a ticket open with their customer service now for 3 months to fix this issue.
IPALOVER40
Week of April 9th, 2025
Great app but sometimes doesn't put stocks and especially crypto on the platform for a while once they've been created.
A Google user
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using eToro for months, and it truly revolutionized the way I invest. From stocks to crypto, it offers access to various markets. The Smart Portfolios feature is incredible, allowing me to diversify with minimal risk. Highly recommend for anyone looking for a trustworthy trading platform.
Candice Wu
App Store
I deposited some money in here to trade with and now I am unable to withdraw my funds. I have had a ticket open with their customer service now for 3 months to fix this issue.
Kelly Williams
Google Play
Great app but sometimes doesn't put stocks and especially crypto on the platform for a while once they've been created.
Koray Okumus
Google Play

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