Etsy: Shop & Gift with Style

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Etsy: Shop & Gift with Style's key feedback

App Glitches

Several users report that the app frequently glitches, causing issues like freezing during listing creation or jumping around when scrolling through search results. Approximately 5% of users seem to be affected by these technical problems, which disrupt their shopping experience.

The app freezes when I try to save a listing, making it unusable.

Forced App Usage

Some users are frustrated by being forced to download the app to track orders, despite being able to make purchases on the website. This affects around 3% of users who prefer using the website for all their interactions.

It's ridiculous that I need the app to view order tracking when I bought it on the website.

AI and Dropshipper Concerns

A portion of users are concerned about the presence of dropshippers and AI-generated content on Etsy, which they feel undermines the platform's authenticity. This issue affects about 2% of users who value genuine handmade and vintage items.

Get the dropshippers and AI 'artists' off Etsy to maintain its authenticity.

Communication Issues

Users have expressed frustration with Etsy's lack of direct communication channels for resolving issues with sellers or the platform itself. This affects approximately 4% of users who find it difficult to get support when needed.

There needs to be a way for buyers to contact Etsy directly about seller issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Etsy: Shop & Gift with Style

Etsy receives mixed feedback, with many users praising its unique and creative products, ease of use, and support for small businesses. However, some users report issues with app glitches, customer service, and the presence of dropshippers and AI-generated content.

#2 RUNNER UP

eBay

eBay is generally well-received for its wide range of products and ease of use, with many users appreciating the platform for finding unique items and good deals. However, some users express frustration with technical issues, customer service, and high selling fees.

#3 Straggler

Amazon Handmade

Amazon Handmade is appreciated for its user-friendly app and the opportunity it provides for sellers to reach a wide audience. However, some users criticize the platform for being less supportive of small sellers and having complex listing processes.

Nuggets

Major Highlights of the Week

App Dependency

Users are frustrated with being forced to download the app to track orders, despite being able to purchase items on the website. This mandatory app usage is seen as an unnecessary barrier, potentially deterring long-time customers.

It's ridiculous to require the app for order tracking when purchases can be made on the website.

Glitchy Experience

The app's performance issues, such as freezing during listing creation and erratic scrolling, are causing significant user dissatisfaction. These glitches disrupt the shopping experience and lead users to revert to browser use.

The app freezes when saving listings, making it unusable compared to the original version.

Notification Errors

Persistent notification errors, where alerts remain despite no new updates, are causing user frustration. This issue diminishes the app's reliability and user trust in its functionality.

Notifications won't clear even when there are no new updates, which is very frustrating.

AI and Dropshipper Concerns

There is growing concern over the presence of dropshippers and AI-generated content, which users feel undermines the authenticity of Etsy's marketplace. This perception could damage Etsy's reputation as a platform for genuine, handcrafted items.

The increase in dropshippers and AI 'artists' is making Etsy feel less authentic.

Checkout Issues

Users experience frustration with items disappearing from their cart during checkout, leading to missed purchases. This recurring issue is seen as a significant barrier to completing transactions.

Items dropped from my cart during checkout for the third time, preventing purchase.

Customer Support Gaps

The lack of direct communication channels with Etsy for resolving seller-related issues is a major pain point. Users feel unsupported and unable to address problems effectively, impacting their overall satisfaction.

There's no way to contact Etsy directly about seller issues, which is very frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Dependency

Glitchy Experience

Notification Errors

Persistent notification errors, where alerts remain despite no new updates, are causing user frustration. This issue diminishes the app's reliability and user trust in its functionality.

AI and Dropshipper Concerns

Checkout Issues

Users experience frustration with items disappearing from their cart during checkout, leading to missed purchases. This recurring issue is seen as a significant barrier to completing transactions.

Customer Support Gaps

Quotes of the week

Hear from some of the most impactful users to drive changes

The app was fine until the update and now notifications won’t go away. It says I have notifications when I don’t have any notifications. It’s very frustrating.

Hate PaySign

Week of April 9th, 2025

Etsy has become more difficult to use lately. Search algorithm doesn’t work as well as it used to. It tries to assume what I’m looking for based on past searches instead of what I’m actually looking for. There are a lot more drop shippers and fake accounts on here now as well, and people scamming using AI generated images.

Squishy.squash

Week of April 9th, 2025

It’s absolutely ridiculous that you are now forced to download the app to view tracking of an order. I was able to pay for the item in question on the website without the app so I should be able to view the tracking for that purchase without the app also. I’m a long time fan of Etsy but this is going to change my mind if it remains like this.

lrn194736

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app was fine until the update and now notifications won’t go away. It says I have notifications when I don’t have any notifications. It’s very frustrating.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Etsy: Shop & Gift with Style

Top Insights This Week

App Glitches

Forced App Usage

AI and Dropshipper Concerns

Communication Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts