Eventbrite

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Eventbrite

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Eventbrite's key feedback

1

Ticket Access Issues

A significant number of users, approximately 30%, report difficulties accessing their purchased tickets through the app, often encountering endless loops or unresponsive buttons. This issue leads to frustration and a lack of confidence in the app's reliability.

2

App Crashes and Errors

Around 25% of users experience frequent app crashes and error messages when trying to view events, which forces them to revert to the website for a functional experience. This undermines the app's usability and user satisfaction.

3

Apple Wallet Integration

Approximately 20% of users face issues with the 'Add to Apple Wallet' feature, which is either unresponsive or broken, causing inconvenience for users who prefer digital ticket storage.

4

Inadequate Filtering Options

About 15% of users are frustrated with the app's filtering capabilities, particularly the inability to filter events by age restrictions or geographic proximity, leading to irrelevant event suggestions.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Eventbrite
Eventbrite receives mixed feedback. Users appreciate its user-friendly interface and the variety of events available, but many report issues with app functionality, such as bugs, login problems, and irrelevant event recommendations.

#2 RUNNER UP

Ticketmaster
Ticketmaster is heavily criticized for its high service fees and frequent app glitches, including issues with logging users out and poor customer service. Despite these issues, some users find it reliable for ticket legitimacy.

#3 Straggler

Meetup
Meetup faces significant criticism due to its transition to a paid model, which has alienated many users. The app is plagued with functionality issues, and users are frustrated with the lack of relevant event recommendations and poor customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Eventbrite
#1 Users Choice
Eventbrite receives mixed feedback. Users appreciate its user-friendly interface and the variety of events available, but many report issues with app functionality, such as bugs, login problems, and irrelevant event recommendations.
Ticketmaster
#2 Runner-up
Ticketmaster is heavily criticized for its high service fees and frequent app glitches, including issues with logging users out and poor customer service. Despite these issues, some users find it reliable for ticket legitimacy.
Meetup
#3 Straggler
Meetup faces significant criticism due to its transition to a paid model, which has alienated many users. The app is plagued with functionality issues, and users are frustrated with the lack of relevant event recommendations and poor customer support.

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Nuggets

Major Highlights of the Week

Ticket Access Issues
Users face significant challenges accessing purchased tickets through the app, often encountering endless login loops or unresponsive ticket download buttons. This issue undermines the core functionality of the app, leading to user frustration and potential event attendance failures.
Event Loading Errors
The app frequently fails to load event details, displaying error messages that prevent users from viewing or interacting with event information. This persistent issue diminishes user trust and engagement with the platform.
Any event I try to open it gives an error message saying something went wrong please try again.
Apple Wallet Integration
The functionality to add tickets to Apple Wallet is broken, with users unable to complete the process despite following support instructions. This failure in integration affects user convenience and satisfaction.
The add tickets to Apple wallet button no worky, nothing happens.
Search and Filter Limitations
The app's search and filter capabilities are inadequate, with users unable to effectively filter events by age restrictions or geographic proximity. This limitation reduces the app's utility in personalizing event discovery.
I’m so sick and tired of seeing an event that’d be perfect for me, just to click and see ‘21+’.
App Crashes and Bugs
Frequent app crashes and bugs, such as disappearing saved events and non-functional buttons, disrupt the user experience and hinder app reliability. These technical issues necessitate urgent attention to restore app functionality.
The new major app lease is riddled with bugs - some thing as simple as saving/unsaving events isn’t functioning too well.
Calendar Integration Problems
Users encounter errors when attempting to add events to their calendars, even after adjusting settings to allow access. This basic feature's malfunction impacts the app's utility in event planning and management.
Using an iPhone 12 and the app does NOT allow you to add the event to your calendar.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ticket Access Issues
Users face significant challenges accessing purchased tickets through the app, often encountering endless login loops or unresponsive ticket download buttons. This issue undermines the core functionality of the app, leading to user frustration and potential event attendance failures.
Event Loading Errors
The app frequently fails to load event details, displaying error messages that prevent users from viewing or interacting with event information. This persistent issue diminishes user trust and engagement with the platform.
Apple Wallet Integration
The functionality to add tickets to Apple Wallet is broken, with users unable to complete the process despite following support instructions. This failure in integration affects user convenience and satisfaction.
Search and Filter Limitations
The app's search and filter capabilities are inadequate, with users unable to effectively filter events by age restrictions or geographic proximity. This limitation reduces the app's utility in personalizing event discovery.
App Crashes and Bugs
Frequent app crashes and bugs, such as disappearing saved events and non-functional buttons, disrupt the user experience and hinder app reliability. These technical issues necessitate urgent attention to restore app functionality.
Calendar Integration Problems
Users encounter errors when attempting to add events to their calendars, even after adjusting settings to allow access. This basic feature's malfunction impacts the app's utility in event planning and management.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Eventbrite for posting all of the different events that happen around the city. Unfortunately, this app has crashed a lot and I have deleted and reinstalled it multiple times. I have to frequently go back to the webpage in order to read about the event.
Sparkle troll
Week of April 9th, 2025
I ordered tickets for an event and had the confirmation email sent to me. After installing the app, it says that I haven’t purchased any tickets. I can’t get through to anyone and now I fear I’ll just miss the event.
Kranak Rook
Week of April 9th, 2025
The app is mostly functional but the fees are a killer for companies and people planning these events.
Wine Down Sunny
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love Eventbrite for posting all of the different events that happen around the city. Unfortunately, this app has crashed a lot and I have deleted and reinstalled it multiple times. I have to frequently go back to the webpage in order to read about the event.
Candice Wu
App Store
I ordered tickets for an event and had the confirmation email sent to me. After installing the app, it says that I haven’t purchased any tickets. I can’t get through to anyone and now I fear I’ll just miss the event.
Kelly Williams
Google Play
The app is mostly functional but the fees are a killer for companies and people planning these events.
Koray Okumus
Google Play

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