Eventbrite

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Eventbrite's key feedback

Language Issues

Users are frustrated with the app automatically changing languages without an option to revert. This affects usability and access to purchased tickets.

Support Accessibility

Users are frustrated with the app automatically changing languages without an option to revert. This affects usability and access to purchased tickets.

App Freezing

The app frequently freezes, especially on startup, preventing users from accessing their tickets and other functionalities.

Scam Events

Users have reported purchasing tickets for events that turned out to be scams, with no support from Eventbrite for refunds or accountability.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cvent Event Marketing & Management

Cvent is known for its comprehensive event management features, but user feedback is mixed. While some appreciate its robust capabilities, others find it complex and challenging to navigate, indicating a need for a more intuitive user experience.

#2 RUNNER UP

Whova

Whova receives overwhelmingly positive feedback for its user-friendly interface and networking capabilities, making it a favorite for conference attendees. Users appreciate its seamless navigation and the ability to connect with other participants, enhancing their overall event experience.

#3 Straggler

RingCentral Events

RingCentral Events receives mixed reviews, with users appreciating its integration with communication tools but criticizing its limited event-specific features. The app is seen as functional but lacking in specialized event management capabilities.

Nuggets

Major Highlights of the Week

Language Issues

Users are frustrated with the app automatically changing languages based on location without an option to switch back. Implement a manual language selection feature to enhance user experience.

Support Accessibility

Users find it difficult to contact support, often getting stuck in loops with AI and expired links. Improve the support system by providing direct contact options and ensuring links are functional.

App Freezing

Many users report the app freezing, especially on startup or when asking for permissions. Investigate and resolve these performance issues to prevent user frustration and improve app reliability.

Scam Events

Users have encountered fraudulent events and struggle to get refunds. Enhance event vetting processes and establish a clear refund policy to protect users from scams.

Ticket Access Issues

Users experience problems accessing their tickets, often due to login issues or app crashes. Streamline the ticket retrieval process and ensure app stability to prevent these issues.

Dark Mode Request

Users have requested a dark mode option for the app. Implement a dark mode feature to cater to user preferences and improve usability in low-light conditions.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Language Issues

Users are frustrated with the app automatically changing languages based on location without an option to switch back. Implement a manual language selection feature to enhance user experience.

Support Accessibility

Users find it difficult to contact support, often getting stuck in loops with AI and expired links. Improve the support system by providing direct contact options and ensuring links are functional.

App Freezing

Many users report the app freezing, especially on startup or when asking for permissions. Investigate and resolve these performance issues to prevent user frustration and improve app reliability.

Scam Events

Users have encountered fraudulent events and struggle to get refunds. Enhance event vetting processes and establish a clear refund policy to protect users from scams.

Ticket Access Issues

Users experience problems accessing their tickets, often due to login issues or app crashes. Streamline the ticket retrieval process and ensure app stability to prevent these issues.

Dark Mode Request

Users have requested a dark mode option for the app. Implement a dark mode feature to cater to user preferences and improve usability in low-light conditions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app forced my language to French after an update, and there's no option to switch back to English. This is frustrating as I can't access my tickets or information in my preferred language.

App Store

I bought tickets for an event that turned out to be a scam, and Eventbrite didn't help with a refund. They need better regulation and accountability for events listed on their platform.

Google Play

The app is stuck on a notification permission screen and won't let me access my tickets. This makes it completely unusable for me.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app forced my language to French after an update, and there's no option to switch back to English. This is frustrating as I can't access my tickets or information in my preferred language.

Candice Wu

App Store

I bought tickets for an event that turned out to be a scam, and Eventbrite didn't help with a refund. They need better regulation and accountability for events listed on their platform.

Kelly Williams

Google Play

The app is stuck on a notification permission screen and won't let me access my tickets. This makes it completely unusable for me.

Koray Okumus

Google Play

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User Experience Report

Eventbrite

Top Insights This Week

Language Issues

Support Accessibility

App Freezing

Scam Events

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts