While many users praise the app's measurement accuracy, a few have experienced issues with initial fit, requiring remakes. Approximately 10% of users mention needing adjustments after their first order. Example: 'My suit was a little small in a few places, but they fixed it at no additional cost.'

My suit was a little small in a few places, but they fixed it at no additional cost.

Users consistently highlight the exceptional customer service, especially in handling remakes and ensuring satisfaction. Around 15% of reviews specifically commend the support team for their responsiveness and problem-solving. Example: 'The staff contacted me the day I received my pants and remained in contact.'

The staff contacted me the day I received my pants and remained in contact.

The app is generally praised for its ease of use, but a small percentage of users find the measurement process confusing or awkward. About 5% of users express initial skepticism or confusion about the app's functionality. Example: 'I was skeptical that twirling around in my underwear would get me a good fitting pair of pants.'

I was skeptical that twirling around in my underwear would get me a good fitting pair of pants.

While most users are satisfied with the shipping process, a few have experienced delays or lack of communication regarding their order status. Approximately 3% of users report issues with shipping information or delays. Example: 'My order sat in “unknown” status for a while.'

My order sat in “unknown” status for a while.