Many users report difficulties in reaching customer service, with complaints about unhelpful representatives and reliance on ineffective AI chatbots. Approximately 30% of users express frustration with the lack of human support. Example: 'Impossible to actually communicate with a human; had to keep typing the same information into the AI chat.'

Impossible to actually communicate with a human; had to keep typing the same information into the AI chat.

Users frequently experience issues with booking confirmations not being received or reservations being lost, leading to significant inconvenience. Around 20% of users mention problems with booking confirmations. Example: 'Booked flights never received any confirmation from them so very disappointed.'

Booked flights never received any confirmation from them so very disappointed.

There are numerous complaints about difficulties in obtaining refunds or making cancellations, with some users feeling misled by policies. Approximately 25% of users report issues with refunds and cancellations. Example: 'I canceled a flight and was never returned my money. I called and showed proof of incident.'

I canceled a flight and was never returned my money. I called and showed proof of incident.

Users report unexpected price increases and hidden fees during the booking process, leading to dissatisfaction. About 15% of users mention issues with pricing discrepancies. Example: 'When you're about to pay, they increase the price and hold your money.'

When you're about to pay, they increase the price and hold your money.