Expert Media

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Expert Media's key feedback

Playback Controls

Users are requesting enhanced playback controls, such as buttons to rewind or fast forward by 15 seconds, which would improve the viewing experience. Approximately 5% of users have mentioned this issue.

The player needs enhancements; having buttons to rewind or fast forward by 15 seconds would be very beneficial.

Subscription Issues

Some users are frustrated with the app's transition from free to paid, feeling misled by the initial free trial that requires a subscription afterward. This issue affects about 3% of users.

The app is free until you rate it, then you have to buy a subscription.

Subtitle Options

There is a demand for more flexible subtitle options, such as the ability to toggle them on or off, which would cater to different viewing preferences. Around 4% of users have expressed this need.

My only problem is that the subtitles display should be optional.

Content Saving

Users are experiencing issues with saving downloaded content, as some files are either not saving correctly or are unplayable offline. This problem affects approximately 2% of users.

I downloaded several movies, but they either can't be saved or are unplayable offline.

Nuggets

Major Highlights of the Week

Watched Indicator

Users struggle to track watched episodes due to the absence of a watched indicator, complicating content management. Implementing a visual marker for watched content could enhance user experience significantly.

It's hard to remember which episodes I've already watched without an indicator.

Playback Controls

The lack of 15-second rewind and fast-forward buttons in the player limits user control over media playback. Adding these features would improve navigation and user satisfaction.

Rewind and fast-forward buttons would make the player much better.

AirPlay Support

The app currently lacks AirPlay support, restricting users from streaming content to Apple TV. Integrating this feature would align with user expectations for seamless media sharing.

AirPlay support for Apple TV would be a great addition.

Subtitle Toggle

Users are unable to toggle subtitles on or off, which limits viewing preferences. Providing an option to control subtitle display would cater to diverse user needs.

I wish I could turn subtitles on or off as needed.

Subscription Transparency

Some users feel misled by the app's transition from free to paid, impacting trust and satisfaction. Clear communication about subscription requirements could prevent negative perceptions.

The app was free until I rated it, then it required a subscription.

Download Issues

Downloaded content is either not saving or not playable offline, frustrating users who expect reliable offline access. Ensuring downloaded media is accessible offline would enhance user trust and app reliability.

Downloaded movies aren't saving or playing offline, which is disappointing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Watched Indicator

Playback Controls

The lack of 15-second rewind and fast-forward buttons in the player limits user control over media playback. Adding these features would improve navigation and user satisfaction.

AirPlay Support

The app currently lacks AirPlay support, restricting users from streaming content to Apple TV. Integrating this feature would align with user expectations for seamless media sharing.

Subtitle Toggle

Users are unable to toggle subtitles on or off, which limits viewing preferences. Providing an option to control subtitle display would cater to diverse user needs.

Subscription Transparency

Some users feel misled by the app's transition from free to paid, impacting trust and satisfaction. Clear communication about subscription requirements could prevent negative perceptions.

Download Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

This is a great app, and I really enjoy using it. However, there are a few areas that could be improved: an indicator for watched movies or episodes, enhanced player controls, AirPlay support, and an option to toggle subtitles.

rraiszadeh

Week of April 1st, 2025

The most fluent player I ever encountered, easy to use and very good UI. A bit slow on the thumbnail loading but I really enjoyed playing my movies and series with it.

Navidmp

Week of April 1st, 2025

Great app overall. My only problem is that the subtitles display should be optional, because sometimes I don’t feel like to watch with subtitles.

Yameen 77

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The most fluent player I ever encountered, easy to use and very good UI. A bit slow on the thumbnail loading but I really enjoyed playing my movies and series with it.

Kelly Williams

Google Play

Great app overall. My only problem is that the subtitles display should be optional, because sometimes I don’t feel like to watch with subtitles.

Koray Okumus

Google Play

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User Experience Report

Expert Media

Top Insights This Week

Playback Controls

Subscription Issues

Subtitle Options

Content Saving

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts