A significant number of users, approximately 20%, experience delays in receiving their medications due to the cumbersome prior authorization process. This often results in extended periods without necessary treatment, causing frustration and dissatisfaction.

The prior authorization process is so slow that I've been untreated for over three months.

Around 15% of users find the app difficult to navigate, with complaints about its complexity and slow response times. This makes it challenging for users to manage their prescriptions efficiently, leading to a preference for using the website or calling customer service.

The app is too complicated and slow, making it easier to use the website instead.

Approximately 10% of users report issues with the auto refill feature, where medications are not refilled as expected, causing disruptions in medication schedules. Users express frustration over having to repeatedly set up auto refills.

I constantly have to reset my medications on auto refill, causing me to run out of meds.

About 12% of users are dissatisfied with customer service, citing long wait times and unhelpful responses. This lack of support exacerbates issues with prescription management and contributes to a negative overall experience.

I've spent hours on the phone with customer service trying to resolve prescription issues.