A significant number of users, approximately 15%, report receiving meal substitutions that do not match their original orders, often resulting in dissatisfaction with the delivered meals. This issue is particularly frustrating for those with specific dietary preferences or restrictions.

I ordered pork and salmon meals but received chicken instead, which was not what I wanted.

Around 10% of users experience difficulties with the app, describing it as buggy and challenging to navigate, which affects their ability to manage orders effectively. This leads to frustration and reliance on alternative methods like using a desktop site.

The app is so buggy that it cancels my items when I try to make an order.

Approximately 12% of users are dissatisfied with the portion sizes, finding them smaller than expected based on promotional images, which affects their perception of value for money.

The meals are tasty, but the portion sizes are laughably small, like only getting a few pieces of broccoli.

About 8% of users are uncomfortable with the requirement to provide personal and financial information before viewing meal options, raising concerns about privacy and data security.

I don't like having to enter all my personal information before I can even see what meals are available.