FanDuel Sports Network

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of FanDuel Sports Network's key feedback

Frequent Streaming Interruptions

Many users experience frequent interruptions during live streaming, with the app often restarting the stream from the beginning or freezing. Approximately 30% of users report this issue, making it a significant pain point for those trying to watch live games.

The game keeps restarting from the same spot, making it impossible to watch live.

Login and Access Issues

A considerable number of users face difficulties with logging in, often having to re-enter credentials repeatedly, which disrupts their viewing experience. This issue affects about 25% of users, leading to frustration and decreased app usage.

I have to log in every time I want to watch, which is a hassle.

Poor Video and Audio Quality

Users frequently report issues with video quality, such as choppy streams and audio being out of sync with the video. This affects around 20% of users, detracting from the overall viewing experience.

The video is choppy and the audio doesn't match the video feed.

Subscription and Billing Confusion

Some users experience confusion and issues with subscriptions, such as being charged unexpectedly or having difficulty accessing free trials. This affects about 15% of users, leading to dissatisfaction and distrust in the service.

I was charged for a subscription despite thinking I was on a free trial.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Yahoo Sports

Yahoo Sports receives high praise for its user-friendly interface and the ability to watch live games for free, making it a favorite among users. Many appreciate its comprehensive coverage and timely updates, although some users report occasional glitches and slow loading times.

#2 RUNNER UP

Bleacher Report

Bleacher Report is appreciated for its up-to-date sports news and personalized content, but recent updates have frustrated users due to navigation issues and frequent crashes. Despite these problems, it remains popular for its detailed sports coverage and engaging content.

#3 Straggler

FanDuel Sports Network

FanDuel Sports Network faces significant criticism for technical issues, including frequent crashes, login problems, and poor streaming quality. Users express frustration over the app's instability and high subscription costs, leading to a largely negative perception.

Nuggets

Major Highlights of the Week

Users face persistent login issues, requiring them to sign in repeatedly, which disrupts the viewing experience and deters continued use. This repetitive authentication process is cumbersome, especially on devices like Apple TV.

Every time I want to watch, I have to sign back in, which is a pain.

Streaming Instability

The app frequently crashes, freezes, or restarts streams, making it nearly impossible to watch a full game without interruptions. This instability undermines the core functionality of the app, leading to user dissatisfaction.

The app constantly freezes and restarts, making it unusable.

Subscription Confusion

Users experience confusion and frustration with subscription processes, including unexpected charges and difficulties accessing free trials. This lack of clarity in subscription management leads to distrust and dissatisfaction.

I signed up for a free trial but was charged $19.99 without warning.

Geolocation Restrictions

The app's geolocation restrictions prevent users from watching games outside their designated regions, limiting the app's utility for those traveling or living outside their home area. This restriction is a significant barrier to user satisfaction.

The app locks you out if you're not in your home zip code, making it useless for travel.

Audio-Video Sync Issues

There are frequent complaints about audio being out of sync with video, which detracts from the viewing experience and reflects poorly on the app's technical quality. This issue is particularly disruptive during live sports events.

The video is choppy and the audio is ahead of the video feed.

Device Compatibility

The app lacks compatibility with certain popular devices, such as LG TVs and PlayStation, limiting accessibility for users who prefer these platforms. This gap in device support restricts the app's reach and user base.

Unbelievable that they don’t support LG TVs.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Streaming Instability

Subscription Confusion

Geolocation Restrictions

Audio-Video Sync Issues

Device Compatibility

Quotes of the week

Hear from some of the most impactful users to drive changes

Every time I want to watch, I have to sign back in. On Apple TV, I need to use a browser on my phone or computer to enter a code. It's a hassle and happens every day.

elwuer0

Week of April 9th, 2025

The app constantly freezes and restarts. I will be canceling the service as it failed to deliver a smooth streaming experience.

Ring Reviewer

Week of April 9th, 2025

The app shows an error and is unable to play when connected via Airplay. This needs to be fixed for a better user experience.

fgbjkkds

Week of April 9th, 2025

Start your 14-day free trial today.

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The quotes of the week

Hear from some of the most impactful users to drive changes

Every time I want to watch, I have to sign back in. On Apple TV, I need to use a browser on my phone or computer to enter a code. It's a hassle and happens every day.

Candice Wu

App Store

The app constantly freezes and restarts. I will be canceling the service as it failed to deliver a smooth streaming experience.

Kelly Williams

Google Play

The app shows an error and is unable to play when connected via Airplay. This needs to be fixed for a better user experience.

Koray Okumus

Google Play

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User Experience Report

FanDuel Sports Network

Top Insights This Week

Frequent Streaming Interruptions

Login and Access Issues

Poor Video and Audio Quality

Subscription and Billing Confusion

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts