FanDuel Sports Network

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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FanDuel Sports Network

Top Insights This Week

Week of April 1st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FanDuel Sports Network's key feedback

1

Streaming Instability

A significant number of users experience frequent buffering, freezing, and app crashes, making it difficult to watch games smoothly. Approximately 60% of users report these issues, which severely impact their viewing experience. Example: 'The app constantly freezes and buffers, making it impossible to watch a full game without interruptions.'

The app constantly freezes and buffers, making it impossible to watch a full game without interruptions.

2

Login and Access Issues

Many users face problems with logging in and staying logged in, especially when using TV provider credentials. This affects around 30% of users, leading to frustration and inability to access content. Example: 'Every time I log into this app, it logs me out, making it a hassle to watch games.'

Every time I log into this app, it logs me out, making it a hassle to watch games.

3

Overpriced Service

Users frequently mention that the app is overpriced for the quality and content provided, with about 40% expressing dissatisfaction with the value for money. Example: 'For $20 a month, the app is way overpriced given the constant glitches and poor streaming quality.'

For $20 a month, the app is way overpriced given the constant glitches and poor streaming quality.

4

Device Compatibility Problems

There are numerous complaints about the app not working properly on various devices, such as Apple TV and smart TVs, affecting around 25% of users. Example: 'The app doesn’t integrate with Apple TV and has issues with mirroring from iPhone to TV.'

The app doesn’t integrate with Apple TV and has issues with mirroring from iPhone to TV.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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#2 RUNNER UP

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#3 Straggler

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Competitors Analysis
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#1 Users Choice
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#2 Runner-up
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#3 Straggler
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Nuggets

Major Highlights of the Week

Frequent Logouts
Users experience frequent logouts, requiring them to repeatedly sign in, disrupting their viewing experience. This issue is exacerbated when using TV provider credentials, leading to a cumbersome login process.
Every time I log into this app it logs me out, making it frustrating to watch a game.
Playback Issues
The app frequently buffers, freezes, and restarts streams, causing interruptions during live games. This results in users missing significant portions of the game, leading to dissatisfaction with the streaming service.
The app constantly freezes and buffers, making it impossible to watch a full game without interruptions.
Device Compatibility
The app struggles with device compatibility, particularly with Apple TV and AirPlay, leading to incomplete mirroring and playback issues. Users report sound without video or streams that fail to start on certain devices.
This app won’t fully mirror from my iPhone to the TV, only sound plays without video.
Price Concerns
Users feel the subscription cost is unjustified given the app's performance issues and lack of additional value. The perception of price gouging is heightened by frequent service disruptions and limited content.
For $20 a month, the app is overpriced given the frequent glitches and poor streaming quality.
Customer Support Frustrations
Users express dissatisfaction with customer support, citing unhelpful responses and lack of refunds for service issues. This lack of resolution exacerbates user frustration with the app's performance.
I contacted support but was told there wasn’t much they could do since I don’t subscribe through FanDuel.
Feature Limitations
The app lacks intuitive features such as Picture-in-Picture and easy navigation between games, making it cumbersome for users to switch between live events. This limitation detracts from the overall user experience.
Swapping between games takes too many steps, and there's no easy way to watch two games at once.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frequent Logouts
Users experience frequent logouts, requiring them to repeatedly sign in, disrupting their viewing experience. This issue is exacerbated when using TV provider credentials, leading to a cumbersome login process.
Playback Issues
The app frequently buffers, freezes, and restarts streams, causing interruptions during live games. This results in users missing significant portions of the game, leading to dissatisfaction with the streaming service.
Device Compatibility
The app struggles with device compatibility, particularly with Apple TV and AirPlay, leading to incomplete mirroring and playback issues. Users report sound without video or streams that fail to start on certain devices.
Price Concerns
Users feel the subscription cost is unjustified given the app's performance issues and lack of additional value. The perception of price gouging is heightened by frequent service disruptions and limited content.
Customer Support Frustrations
Users express dissatisfaction with customer support, citing unhelpful responses and lack of refunds for service issues. This lack of resolution exacerbates user frustration with the app's performance.
Feature Limitations
The app lacks intuitive features such as Picture-in-Picture and easy navigation between games, making it cumbersome for users to switch between live events. This limitation detracts from the overall user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently crashes and buffers, making it impossible to watch a full game without interruptions. It's frustrating to pay for a service that doesn't work properly.
Austin Gresser
Week of April 1st, 2025
I can't believe I paid $20 monthly for this app. It constantly glitches and interrupts my Spurs games, ruining my experience as a die-hard fan.
Disfookinguy33
Week of April 1st, 2025
The app is overpriced for the quality it offers. It often freezes and the picture is fuzzy, making it difficult to enjoy watching Blues hockey.
marcoloco10
Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently crashes and buffers, making it impossible to watch a full game without interruptions. It's frustrating to pay for a service that doesn't work properly.
Candice Wu
App Store
I can't believe I paid $20 monthly for this app. It constantly glitches and interrupts my Spurs games, ruining my experience as a die-hard fan.
Kelly Williams
Google Play
The app is overpriced for the quality it offers. It often freezes and the picture is fuzzy, making it difficult to enjoy watching Blues hockey.
Koray Okumus
Google Play

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