Fever
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users express frustration with Fever's strict no-refund policy, even in cases of unforeseen circumstances like illness or event cancellations. Approximately 30% of users report dissatisfaction with the refund process, feeling trapped by non-refundable credits instead of receiving their money back. Example: 'I couldn't attend due to a snowstorm, but Fever refused to refund me, only offering a voucher.'
2
Users frequently criticize Fever's customer service, describing it as unresponsive and unhelpful, with many interactions feeling automated. Around 25% of users report negative experiences with customer support, citing a lack of resolution and poor communication. Example: 'Customer service was useless, they just sent automated replies and didn't solve my issue.'
3
A significant number of users are frustrated by the requirement to download the app to access tickets, which they find unnecessary and cumbersome. Approximately 20% of users express annoyance at being forced to use the app, especially when it doesn't function well. Example: 'I was forced to download the app just to access my tickets, which is a waste of space.'
4
Users are unhappy with Fever's pricing practices, including unexpected fees and price discrepancies between locations. About 15% of users feel that the app overcharges or misleads them about costs, leading to dissatisfaction with the value for money. Example: 'I bought tickets only to find out they were cheaper in a nearby city, which feels unfair.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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