Fever

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Fever's key feedback

Refund Policy Issues

Users are frustrated with the app's strict refund policy, which often results in vouchers instead of cash refunds, even when events are canceled. This leads to dissatisfaction and a feeling of being scammed.

Refund Policy Flexibility

Customer Support Improvement

Users frequently encounter issues with app functionality, such as login problems, ticket access, and forced app downloads, which hinder their ability to use the service effectively.

App Login Issues

Users experience problems with booking processes, including incorrect ticket assignments and unexpected fees, leading to a perception of deceptive practices.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Eventbrite

Eventbrite faces significant criticism from users due to technical glitches, language issues, and poor customer support. Many users report difficulties in accessing tickets and resolving issues, leading to frustration and dissatisfaction with the app.

#2 RUNNER UP

Hey Vina!

Hey Vina! has mixed feedback, with some users appreciating its concept of connecting women for friendship, while others find the app's functionality lacking and the user experience frustrating. The app's potential is recognized, but execution needs improvement.

#3 Straggler

Tableau

Tableau receives overwhelmingly positive feedback for its ease of use and flexibility in data visualization, making it a favorite among users for mobile business intelligence. Users appreciate its ability to view data in various ways without being locked into specific templates.

Nuggets

Major Highlights of the Week

Apple Wallet Integration

Implement the ability to add tickets to Apple Wallet to enhance user convenience and modernize the app's functionality.

Refund Policy Flexibility

Revise the refund policy to offer more flexibility, especially for unforeseen circumstances, to improve customer satisfaction and trust.

Customer Support Improvement

Enhance customer support responsiveness and effectiveness to address user issues promptly and reduce frustration.

App Login Issues

Fix login and authentication issues to ensure users can access their tickets without hassle, improving overall user experience.

Voucher System Transparency

Increase transparency and usability of the voucher system to prevent user confusion and dissatisfaction with refunds and exchanges.

Booking System Reliability

Ensure the booking system accurately reflects availability and prevents overselling to maintain user trust and satisfaction.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Apple Wallet Integration

Implement the ability to add tickets to Apple Wallet to enhance user convenience and modernize the app's functionality.

Refund Policy Flexibility

Revise the refund policy to offer more flexibility, especially for unforeseen circumstances, to improve customer satisfaction and trust.

Customer Support Improvement

Enhance customer support responsiveness and effectiveness to address user issues promptly and reduce frustration.

App Login Issues

Fix login and authentication issues to ensure users can access their tickets without hassle, improving overall user experience.

Voucher System Transparency

Increase transparency and usability of the voucher system to prevent user confusion and dissatisfaction with refunds and exchanges.

Booking System Reliability

Ensure the booking system accurately reflects availability and prevents overselling to maintain user trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I bought tickets for a candlelight concert and the date of our concert they cancelled and changed the date. Instead of giving us the option of changing the date they just cancelled our tickets and instead of giving us a refund they gave me a voucher that expired after a short time. So my money is just gone. This company is so sketchy, be careful of your money.

App Store

I purchased tickets to a museum, purchased extra guided tour. The museum did not offer guided tours and fever support has been 'investigating' for months. I still have not received a refund for the guided tour that was never offered.

Google Play

I bought tickets for a spa reservation that cost me hundreds of euros. After choosing the date, time, package, etc., I received the booking confirmation only for them to tell me that I need to contact the spa to confirm the booking to see if they have space during that time. So the app doesn’t even do its job of booking a slot for me.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Fever

Top Insights This Week

Refund Policy Issues

Refund Policy Flexibility

Customer Support Improvement

App Login Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts