Figma

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Figma's key feedback

Lack of Editing

A significant number of users, approximately 40%, express frustration over the inability to edit designs on the mobile app, which limits its functionality to viewing and commenting only. This limitation is particularly disappointing for users who expect a more comprehensive design tool on their mobile devices.

The app is practically pointless without editing capabilities; it's just for viewing and commenting.

iPad App Limitations

Around 30% of users are dissatisfied with the iPad app, citing its poor performance compared to competitors and the desktop version. Users find it hard to use and lacking in features, which diminishes its utility for design work on the go.

The iPad app is not usable in its current format and falls short compared to Adobe and Canva.

Performance Issues

Approximately 15% of users report performance issues such as lagging, crashing, and slow animations, which hinder the usability of the app. These issues detract from the overall user experience and make the app less reliable for professional use.

The app lags too much and takes too long to respond, making it unusable.

Misleading Expectations

About 10% of users feel misled by the app's description and screenshots, expecting more functionality than what is actually provided. This discrepancy between expectations and reality leads to disappointment and confusion among users.

I thought the app would allow design work, but it's only for viewing and commenting, which is misleading.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Adobe XD

Adobe XD receives generally positive feedback for its smooth user experience and robust prototyping capabilities. Users appreciate its free availability and integration with other Adobe products, although some express frustration with platform limitations and occasional bugs.

#2 RUNNER UP

Figma

Figma's mobile app receives mixed reviews, with users praising its design mirroring and commenting features but criticizing the lack of editing capabilities and performance issues on mobile devices. Many users express disappointment that the app does not match the functionality of the desktop version.

#3 Straggler

Sketch

Sketch is well-regarded for its intuitive interface and powerful design tools, but users often mention its exclusivity to macOS as a limitation. While it is praised for its vector editing and prototyping features, some users wish for better collaboration tools and cross-platform support.

Nuggets

Major Highlights of the Week

Limited Editing

The Figma mobile app lacks editing capabilities, which frustrates users who expect to design on the go. This limitation makes the app feel incomplete compared to its desktop counterpart.

I downloaded the app to edit on the go, but it doesn't support any editing, making it feel half-baked.

iPad Performance

The app's performance on iPad is subpar, with users experiencing lag and difficulty navigating. This poor performance diminishes the app's usability and competitiveness against other design tools.

The app lags too much on my iPad, making it hard to use compared to competitors.

False Advertising

Users feel misled by the app's description, expecting full design capabilities that are not present. This discrepancy between expectations and reality leads to disappointment and negative perceptions.

I thought the app would let me design, but it's only for viewing and commenting, which is misleading.

UI/UX Issues

The app's user interface is cumbersome, with navigation and basic commands being difficult to execute. These UI/UX challenges hinder the overall user experience and efficiency.

Compatibility Problems

Older devices face compatibility issues, with users unable to update or use the app effectively. This limits accessibility and frustrates users who rely on older hardware.

I can't update the app on my older iPad, rendering it useless for viewing projects.

Feature Discrepancy

The mobile app lacks features available in the web version, leading to a disjointed user experience. Users expect parity between platforms, especially for a design tool of Figma's caliber.

The app can't do even 80% of what the website can, which is disappointing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Limited Editing

The Figma mobile app lacks editing capabilities, which frustrates users who expect to design on the go. This limitation makes the app feel incomplete compared to its desktop counterpart.

iPad Performance

The app's performance on iPad is subpar, with users experiencing lag and difficulty navigating. This poor performance diminishes the app's usability and competitiveness against other design tools.

False Advertising

UI/UX Issues

The app's user interface is cumbersome, with navigation and basic commands being difficult to execute. These UI/UX challenges hinder the overall user experience and efficiency.

Compatibility Problems

Older devices face compatibility issues, with users unable to update or use the app effectively. This limits accessibility and frustrates users who rely on older hardware.

Feature Discrepancy

The mobile app lacks features available in the web version, leading to a disjointed user experience. Users expect parity between platforms, especially for a design tool of Figma's caliber.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Figma app is only good for previews and not much else. I love Figma on desktop, but it's heartbreaking that the mobile app is basically useless for editing. It's baffling that you can't edit designs on the app when you can do so in a mobile web browser.

Seanocr

Week of April 9th, 2025

I love using Figma on my laptop, but on mobile, all I can do is view. It's pretty annoying as I was expecting to be able to edit on both computer and iPhone.

marsmaxxie

Week of April 9th, 2025

The app doesn't support any editing, which makes it feel half-baked and practically pointless. It's good for viewing and commenting, but if you create content, just save space on your device and don't download this.

GGRev123

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love using Figma on my laptop, but on mobile, all I can do is view. It's pretty annoying as I was expecting to be able to edit on both computer and iPhone.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Figma

Top Insights This Week

Lack of Editing

iPad App Limitations

Performance Issues

Misleading Expectations

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts