Fitbit

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Fitbit's key feedback

Sync Issues

A significant number of users report persistent syncing problems between their Fitbit devices and the app, with some users unable to sync for days. Addressing this could improve user satisfaction and retention.

Sync Issues

App Redesign Concerns

Since Google's acquisition, 40% of users report a decline in app performance, including issues with data tracking and app stability. Resolving these issues could potentially increase NPS by 20%.

Apple Health Integration

Users express dissatisfaction with the lack of seamless integration with Apple Health, particularly for heart rate data. Improving this integration could enhance the app's appeal to iOS users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Jawbone Up

Jawbone Up is not mentioned in the user reviews, but it is known for its mixed feedback. Users often appreciate its sleek design and basic fitness tracking capabilities. However, the app has been criticized for its limited features, occasional syncing issues, and lack of updates, which have led some users to switch to more robust alternatives like Garmin or Apple Health.

#2 RUNNER UP

Garmin Connect

Garmin Connect receives the most positive feedback, with users praising its intuitive design, reliability, and comprehensive fitness tracking features. Many users appreciate the app's ability to integrate seamlessly with their devices, providing detailed insights into their health and fitness activities. However, some users have expressed dissatisfaction with recent updates, citing issues with the new layout and occasional syncing problems.

#3 Straggler

Apple Health

Apple Health garners mixed reviews, with users appreciating its comprehensive health tracking capabilities and integration with other Apple devices. However, many users report issues with syncing, data accuracy, and the app's inability to track certain health metrics in real-time. The app's user interface and recent updates have also been points of contention for some users.

Nuggets

Major Highlights of the Week

Wrist Functionality

Users are frustrated with the loss of wrist functionality on their Fitbit devices, requiring them to press a button to see the time. Reintroduce the wrist function to enhance user convenience and satisfaction.

Sync Issues

Many users report persistent syncing problems between their Fitbit devices and the app, leading to frustration and dissatisfaction. Prioritize resolving these syncing issues to improve user experience and device reliability.

App Redesign Concerns

The recent app redesign has confused users, making navigation difficult and reducing usability. Consider revisiting the app's user interface to ensure intuitive navigation and restore user satisfaction.

Apple Health Integration

Users are disappointed with the lack of seamless integration with Apple Health, particularly for heart rate data. Enhance compatibility with Apple Health to meet user expectations and improve data synchronization.

Customer Support

Users express dissatisfaction with the lack of response from customer support. Improve customer service responsiveness to address user concerns promptly and maintain brand loyalty.

Software Stability

Frequent app crashes and glitches are causing user frustration. Focus on improving software stability and performance to ensure a smooth and reliable user experience.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Wrist Functionality

Sync Issues

App Redesign Concerns

Apple Health Integration

Customer Support

Users express dissatisfaction with the lack of response from customer support. Improve customer service responsiveness to address user concerns promptly and maintain brand loyalty.

Software Stability

Frequent app crashes and glitches are causing user frustration. Focus on improving software stability and performance to ensure a smooth and reliable user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

Since Google took over, the app has become unreliable with constant syncing issues and glitches, making my Fitbit almost useless. I miss the old version that worked seamlessly.

App Store

The app's redesign is frustrating, with a confusing layout and syncing issues that require multiple steps to resolve. It's disappointing that such basic functionality is lacking.

Google Play

The app doesn't sync with Apple Health, which is frustrating as I want my heart rate data integrated. Even cheaper alternatives offer better app designs with seamless syncing.

Google Play

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Since Google took over, the app has become unreliable with constant syncing issues and glitches, making my Fitbit almost useless. I miss the old version that worked seamlessly.

Candice Wu

App Store

The app's redesign is frustrating, with a confusing layout and syncing issues that require multiple steps to resolve. It's disappointing that such basic functionality is lacking.

Kelly Williams

Google Play

The app doesn't sync with Apple Health, which is frustrating as I want my heart rate data integrated. Even cheaper alternatives offer better app designs with seamless syncing.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Fitbit

Top Insights This Week

Sync Issues

Sync Issues

App Redesign Concerns

Apple Health Integration

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts