Some users feel the app lacks diverse representation, particularly in avatars and trainers, which can affect their sense of inclusion. Approximately 5% of users have expressed this concern. "As a Black woman, I find the lack of diverse avatars discouraging and may cancel my membership."

As a Black woman, I find the lack of diverse avatars discouraging and may cancel my membership.

A significant number of users are frustrated with the app's subscription model, feeling that the app is not worth the cost or that it was previously free. This issue affects around 10% of users. "I loved the app until it made me pay to keep on using it."

I loved the app until it made me pay to keep on using it.

Users report problems with customizing workouts, such as saved changes not being retained or the app suggesting exercises for unavailable equipment. This affects about 8% of users. "I generate a workout, customize it, save it, and then it reverts to something random."

I generate a workout, customize it, save it, and then it reverts to something random.

Some users find the exercise content outdated and lacking in modern techniques, which can hinder their workout experience. Approximately 6% of users have mentioned this issue. "The exercises are basic and outdated, missing new techniques and machines."

The exercises are basic and outdated, missing new techniques and machines.