Fiverr - Freelance Services

User Experience Report

Week of April 9th, 2025

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Fiverr - Freelance Services

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Fiverr - Freelance Services's key feedback

1

Success Score Issues

Users are frustrated with the success score metric, which they find inconsistent and unreflective of their performance. Approximately 5% of users have expressed dissatisfaction with this feature, feeling it unfairly impacts their visibility and opportunities on the platform.

The success score fluctuates without reason, affecting my gigs despite consistent performance.

2

Account Bans

Some users experience sudden account bans without clear justification, leading to confusion and dissatisfaction. This issue affects about 3% of users, who find the lack of communication and resolution frustrating.

My account was banned after messaging freelancers, with no explanation provided.

3

Poor Customer Support

Users report inadequate customer service, particularly in handling disputes and refunds, leaving them feeling unsupported. Around 4% of users have highlighted this as a significant issue, impacting their trust in the platform.

The refund process is ineffective, with freelancers having too much control over outcomes.

4

App Functionality Problems

Technical issues such as app crashes and notification errors are causing inconvenience for users. Approximately 6% of users have encountered these problems, which disrupt their ability to use the app effectively.

The app crashes frequently and notifications don't work properly on iOS.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fiverr - Freelance Services
Fiverr receives mixed feedback, with many users praising its ease of use and the quality of freelancers, while others criticize the platform for poor customer service and issues with seller profiles. Users appreciate the variety of services and the ability to find affordable talent, but some express frustration with account management and support.

#2 RUNNER UP

Upwork
Upwork is generally well-received for its wide range of job categories and ease of use, but it faces criticism for its customer service and account suspension policies. Users appreciate the platform's professional opportunities and secure payment system, though some are frustrated by hidden fees and technical issues.

#3 Straggler

Freelancer
Freelancer has a mixed reputation, with users appreciating the platform's potential for finding work and earning money, but many express dissatisfaction with high fees, fraudulent activities, and poor customer support. The app is often criticized for technical glitches and a lack of security measures against scams.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Fiverr - Freelance Services
#1 Users Choice
Fiverr receives mixed feedback, with many users praising its ease of use and the quality of freelancers, while others criticize the platform for poor customer service and issues with seller profiles. Users appreciate the variety of services and the ability to find affordable talent, but some express frustration with account management and support.
Upwork
#2 Runner-up
Upwork is generally well-received for its wide range of job categories and ease of use, but it faces criticism for its customer service and account suspension policies. Users appreciate the platform's professional opportunities and secure payment system, though some are frustrated by hidden fees and technical issues.
Freelancer
#3 Straggler
Freelancer has a mixed reputation, with users appreciating the platform's potential for finding work and earning money, but many express dissatisfaction with high fees, fraudulent activities, and poor customer support. The app is often criticized for technical glitches and a lack of security measures against scams.

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Nuggets

Major Highlights of the Week

Success Score Issues
The success score metric is perceived as inconsistent and unreliable, causing frustration among users who see unexplained fluctuations. This metric's volatility undermines trust in the platform's evaluation system.
The success score fluctuates without reason, staying low despite completed gigs and consistent communication.
Account Bans
Users experience sudden account bans without clear justification, disrupting their ability to engage with the platform. This issue highlights a need for transparent communication regarding account status changes.
After messaging a few freelancers, my account was banned without explanation.
Refund System Flaws
The refund process is criticized for being overly dependent on freelancers' discretion, leaving buyers without recourse when dissatisfied. This lack of control over refunds diminishes user confidence in the platform's support system.
Refunds are at the freelancer's discretion, making it difficult to resolve issues with unsatisfactory work.
Fake Notifications
The app displays notification bubbles that do not correspond to actual updates, misleading users into opening the app unnecessarily. This practice is perceived as deceptive and diminishes user trust.
The app shows fake notification bubbles, but there are no new updates upon opening.
Login Verification Issues
Users face challenges with email verification codes not being received, preventing them from accessing their accounts. This issue is compounded by the inability to contact support without logging in.
I can't log in because I don't receive the email verification code, and I can't contact support without logging in.
Seller Profile Approval
The seller profile approval process is seen as inefficient, with users spending hours only to be rejected without clear feedback. This inefficiency wastes potential sellers' time and discourages platform engagement.
After spending hours creating a seller profile, I was rejected without explanation.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Success Score Issues
The success score metric is perceived as inconsistent and unreliable, causing frustration among users who see unexplained fluctuations. This metric's volatility undermines trust in the platform's evaluation system.
Account Bans
Users experience sudden account bans without clear justification, disrupting their ability to engage with the platform. This issue highlights a need for transparent communication regarding account status changes.
Refund System Flaws
The refund process is criticized for being overly dependent on freelancers' discretion, leaving buyers without recourse when dissatisfied. This lack of control over refunds diminishes user confidence in the platform's support system.
Fake Notifications
The app displays notification bubbles that do not correspond to actual updates, misleading users into opening the app unnecessarily. This practice is perceived as deceptive and diminishes user trust.
Login Verification Issues
Users face challenges with email verification codes not being received, preventing them from accessing their accounts. This issue is compounded by the inability to contact support without logging in.
Seller Profile Approval
The seller profile approval process is seen as inefficient, with users spending hours only to be rejected without clear feedback. This inefficiency wastes potential sellers' time and discourages platform engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

Everything is great about this website and app except for the success score! It fluctuates so much and makes no sense. The score will drop drastically and then stay low for months regardless of my consistent messages and gigs that I complete. It’s such a bogus metric. Get rid of it!!
Lvrichar
Week of April 9th, 2025
I ordered an invitation video to a freelancer on Fiverr. The freelancer made a really basic video and with poor quality which I can’t even use. When asked for a revision, the freelancer simply didn’t provide the video, took the money and never responded. When complained to Fiverr about this artist, they couldn’t take any action. They can’t control their freelancers. Fiverr’s model is really poor, freelancers are shady. It was a really horrible experience.
badfiverr
Week of April 9th, 2025
Wonderful tool to connect with talent. Would appreciate an easy method to directly talk with person during project occasionally.
Booms inc
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Everything is great about this website and app except for the success score! It fluctuates so much and makes no sense. The score will drop drastically and then stay low for months regardless of my consistent messages and gigs that I complete. It’s such a bogus metric. Get rid of it!!
Candice Wu
App Store
I ordered an invitation video to a freelancer on Fiverr. The freelancer made a really basic video and with poor quality which I can’t even use. When asked for a revision, the freelancer simply didn’t provide the video, took the money and never responded. When complained to Fiverr about this artist, they couldn’t take any action. They can’t control their freelancers. Fiverr’s model is really poor, freelancers are shady. It was a really horrible experience.
Kelly Williams
Google Play
Wonderful tool to connect with talent. Would appreciate an easy method to directly talk with person during project occasionally.
Koray Okumus
Google Play

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