TeraBox: Cloud Storage Space

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of TeraBox: Cloud Storage Space's key feedback

Backup Navigation Issue

Users experience frustration with the automatic backup feature, which resets their position to the top when scrolling through old videos. Approximately 5% of users report this issue.

Scrolling through old videos is frustrating because the app resets to the top every time.

Archive File Access

Some users are unable to download or open archive files on their devices, even after saving them offline. This affects about 3% of users.

I can't download or open archive files on my device, even after saving them offline.

Battery Drain

The app is reported to significantly drain battery life, making it a concern for users who want to preserve their phone's battery. This issue affects around 4% of users.

The app drains my phone's battery quickly, making it hard to use for long periods.

Ad Interference

Advertisements disrupt the user experience by interrupting actions like downloading, making the app difficult to use for free users. Approximately 6% of users are affected by this problem.

Ads interrupt downloads, making the app nearly unusable for free users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Drive

Google Drive is praised for its essential functionality and ease of use, but users express frustration over the lack of certain features like individual folder downloads and offline access. Some users also report issues with app updates and syncing, while others appreciate its reliability and integration with other Google services.

#2 RUNNER UP

TeraBox: Cloud Storage Space

TeraBox receives mixed feedback, with users appreciating the large free storage space and ease of use, but some express dissatisfaction with premium features not working as expected and issues with ads. While many users find it a great storage solution, others are frustrated by technical glitches and the push towards premium subscriptions.

#3 Straggler

Dropbox

Dropbox is valued for its file management capabilities and ease of access across devices, but users are critical of its limited free storage and high subscription costs. Some users experience technical issues and find the app's updates problematic, while others appreciate its efficiency and reliability for file storage and sharing.

Nuggets

Major Highlights of the Week

Backup Navigation Issue

The automatic backup feature disrupts user experience by resetting the scroll position to the top, making it difficult to access older videos. This hinders efficient navigation and retrieval of past content.

Scrolling down to view old videos is impossible as the app resets to the top every time.

Archive File Access

Users face challenges downloading and accessing archive files, as the app lacks options to save them to devices or open them externally. This limitation reduces the utility of the app for managing compressed files.

I can't download or open archive files on my device, even after saving them offline.

Battery Drain

The app significantly drains battery life, likened to having a 'hole in the battery,' which discourages prolonged use. This issue impacts user satisfaction and device performance.

Using this app is like having a hole in your battery; it drains power quickly.

Premium Space Access

Despite purchasing premium, users report insufficient storage space and inability to upload files, indicating a failure in premium feature activation. This undermines trust in the subscription model.

After renewing my premium subscription, I still can't upload files due to 'insufficient space' errors.

Ad Interference

Advertisements disrupt app functionality by interrupting downloads and closing menus, rendering the free version nearly unusable. This aggressive ad placement frustrates users and diminishes app usability.

Ads pop up and close menus before downloads can start, making the app unusable.

Double Billing

Users experience repeated billing for subscriptions, leading to confusion and dissatisfaction with the payment process. This issue raises concerns about billing transparency and customer service.

I've been charged twice for my subscription, and it keeps asking me to pay again.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Backup Navigation Issue

Archive File Access

Battery Drain

The app significantly drains battery life, likened to having a 'hole in the battery,' which discourages prolonged use. This issue impacts user satisfaction and device performance.

Premium Space Access

Despite purchasing premium, users report insufficient storage space and inability to upload files, indicating a failure in premium feature activation. This undermines trust in the subscription model.

Ad Interference

Double Billing

Users experience repeated billing for subscriptions, leading to confusion and dissatisfaction with the payment process. This issue raises concerns about billing transparency and customer service.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have no problem with the amount of storage space but why can’t I download any archive files? I saved it to offline, but there’s no option to save it to my device. It makes sense they charge a subscription to extract archive files, but I can’t even open them anywhere else either.

Jaw09lion

Week of April 9th, 2025

I already purchased premium, but I don’t have the space I’m buying! Since I renewed my Premium subscription I can’t upload anything..it keeps saying insufficient space. I love this app, but I’m not paying a yearly premium not to have access to my benefits!

Phoenixxx215

Week of April 9th, 2025

Look, I know this can be solved if I purchased premium, but when I go to download something, an ad shows up, which closes the menu. I don’t mind ads, but when they make the app literally unusable it’s a problem. Please, do better for all free users.

VJosephR

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

TeraBox: Cloud Storage Space

Top Insights This Week

Backup Navigation Issue

Archive File Access

Battery Drain

Ad Interference

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts