Fliff - Social Sports Picks

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Fliff - Social Sports Picks's key feedback

Account Restrictions

A significant number of users, approximately 15%, report issues with account restrictions and funds being withheld without clear explanations. This has led to frustration and distrust among users who feel their accounts are unfairly locked or restricted.

The app can lock your account and refuse payouts without explanation.

Slow Payouts

Around 20% of users express dissatisfaction with the slow payout process, which can take several days or even weeks. This delay in receiving winnings is a major inconvenience and diminishes the overall user experience.

Payouts take too long, often over a week, which is frustrating.

Chat Trolls and Spam

Approximately 10% of users are frustrated by the presence of trolls and spam in the chat feature, which detracts from the social experience. Users are requesting features like mute or block buttons to manage disruptive behavior.

Trolls and spam in chat are ruining the experience; a block button is needed.

Betting Errors and Voids

About 12% of users report issues with betting errors, such as voided bets due to player injuries or incorrect live updates. These errors lead to confusion and dissatisfaction, as users feel their bets are not handled fairly.

Bets are voided due to errors or injuries, causing confusion and frustration.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FanDuel

FanDuel is praised for its user-friendly interface and ease of use, with many users appreciating the variety of betting options and promotions. However, some users report issues with account suspensions and customer service, which can be frustrating.

#2 RUNNER UP

DraftKings

DraftKings receives mixed feedback, with users enjoying the app's layout and promotions but frequently complaining about technical issues such as app crashes and location verification problems. Customer service is often criticized for being unresponsive.

#3 Straggler

Fliff - Social Sports Picks

Fliff receives mixed reviews, with users appreciating the fun and engaging social gaming experience, including leaderboards and daily rewards. However, there are complaints about slow payouts, account restrictions, and issues with voiding bets for injured players.

Nuggets

Major Highlights of the Week

Chat Trolls

The app's chat feature is plagued by trolls and spam, lacking essential moderation tools like mute or block options. This negatively impacts user experience and could drive users away if not addressed.

Trolls and spam in chat are ruining the experience; please add a block button.

Account Lockouts

Users report arbitrary account lockouts and fund confiscations, leading to accusations of unfair practices. This undermines trust and could deter potential users from engaging with the app.

They locked my account and refused to pay out my winnings.

Delayed Payouts

Payouts are significantly delayed, taking much longer than the promised timeframe, which frustrates users and diminishes trust in the platform. This issue is compounded by poor customer service response times.

Payouts take much longer than promised, and customer service is unresponsive.

Inaccurate Live Updates

The app frequently displays incorrect live scores and team logos, misleading users and affecting their betting decisions. This inconsistency can lead to user dissatisfaction and potential financial loss.

Live scores and team logos are often wrong, affecting my bets.

Injury Policy Issues

The app's policy on handling bets involving injured players is inconsistent and frustrating for users, as they expect voided bets rather than refunds. This policy discrepancy leads to user dissatisfaction and potential churn.

Injured player bets should be voided, not refunded, to keep the slip active.

Sidepot Casino Concerns

The new Sidepot Casino feature is criticized for perceived unfair odds and delayed withdrawals, leading to user distrust. This feature could harm the app's reputation if not improved.

Sidepot Casino feels rigged, and withdrawals are excessively delayed.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Chat Trolls

Account Lockouts

Users report arbitrary account lockouts and fund confiscations, leading to accusations of unfair practices. This undermines trust and could deter potential users from engaging with the app.

Delayed Payouts

Inaccurate Live Updates

Injury Policy Issues

Sidepot Casino Concerns

The new Sidepot Casino feature is criticized for perceived unfair odds and delayed withdrawals, leading to user distrust. This feature could harm the app's reputation if not improved.

Quotes of the week

Hear from some of the most impactful users to drive changes

The recent updates are awesome, and the chat features are probably the coolest thing about the app. However, I’d like to suggest a mute or block button for certain people as trolls can really ruin a chat group.

Erro503

Week of April 2nd, 2025

I love the app but I’m tired of the trolls who spam childish or racist comments and bots flooding the chat with scams. This will eventually make me leave this app. Please update with a block button.

New Features please look

Week of April 2nd, 2025

App is good, odds are all over but that’s a pro and con to some. They readily send funds within 2-4 days. All I ask is that Fliff add a CASH OUT option!

FactsGOD

Week of April 2nd, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

App is good, odds are all over but that’s a pro and con to some. They readily send funds within 2-4 days. All I ask is that Fliff add a CASH OUT option!

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Fliff - Social Sports Picks

Top Insights This Week

Account Restrictions

Slow Payouts

Chat Trolls and Spam

Betting Errors and Voids

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts