FlightAware

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of FlightAware's key feedback

App Crashes

A significant number of users report that the app frequently crashes or freezes, making it unusable. Approximately 15% of users seem to be affected by this issue, leading to frustration and app deletion.

The app crashes immediately after opening, making it impossible to use.

Update Issues

Recent updates have introduced problems such as lagging, error codes, and unwanted changes to the interface, which have degraded the user experience. Around 10% of users have expressed dissatisfaction with these updates.

The latest updates have made the app laggy and filled with errors, ruining its usability.

Sign-In Problems

Users are experiencing difficulties with signing in, often due to unexpected security measures or account issues. This affects about 8% of users, who find the process frustrating and are considering alternatives.

The app requires an unexpected 'authenticator app' for sign-in, causing frustration.

Feature Removal

Some users are unhappy with the removal of certain features, such as aircraft type information on arrivals and departures, which they found useful. Approximately 5% of users have noted this as a significant drawback.

The removal of aircraft type information on arrivals and departures is disappointing.

Nuggets

Major Highlights of the Week

Frequent Crashes

The app frequently crashes or freezes, rendering it unusable for some users. This issue is particularly frustrating when it occurs after the app requests extensive personal data access.

The app found my flight but then crashed immediately after asking for my location.

Interface Regression

Recent updates have degraded the user interface, making it less intuitive and more cumbersome to navigate. Users find the new format confusing and less efficient compared to previous versions.

The newest format is horrendous and keeps getting worse with each update.

Inaccurate Tracking

Flight tracking accuracy has declined, with some users reporting bizarre flight paths and incorrect geographical names. This undermines the app's reliability as a flight tracking tool.

FlightAware has started making funky looking tracks, like someone is flying drunk.

Authentication Issues

Users face difficulties with the app's sign-in process, often encountering mysterious authentication requirements that block access. This has led to frustration and users seeking alternative apps.

What is this mystery 'authenticator app' that blocks sign in?

Alert Setup Problems

Setting up flight alerts is problematic, with users unable to configure alerts for both departure and arrival dates. This limitation diminishes the app's utility for comprehensive flight tracking.

App will not let me set up alerts for both my departure and arrival dates.

Geographical Naming Controversy

The app's renaming of geographical locations, such as the Gulf of Mexico, has sparked user backlash. This change is perceived as unnecessary and politically motivated, leading to user dissatisfaction.

Since FlightAware has caved with Trump's fake renaming of the Gulf of Mexico, you get a one rating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Crashes

The app frequently crashes or freezes, rendering it unusable for some users. This issue is particularly frustrating when it occurs after the app requests extensive personal data access.

Interface Regression

Recent updates have degraded the user interface, making it less intuitive and more cumbersome to navigate. Users find the new format confusing and less efficient compared to previous versions.

Inaccurate Tracking

Flight tracking accuracy has declined, with some users reporting bizarre flight paths and incorrect geographical names. This undermines the app's reliability as a flight tracking tool.

Authentication Issues

Users face difficulties with the app's sign-in process, often encountering mysterious authentication requirements that block access. This has led to frustration and users seeking alternative apps.

Alert Setup Problems

Setting up flight alerts is problematic, with users unable to configure alerts for both departure and arrival dates. This limitation diminishes the app's utility for comprehensive flight tracking.

Geographical Naming Controversy

Quotes of the week

Hear from some of the most impactful users to drive changes

This app used to be awesome now with all the latest updates they have turned it into garbage. It recently has been lagging, not refreshing, and showing error codes about not being connected, logged in, or host server not found.

Rg55la

Week of April 1st, 2025

I love this app and use it every week. If you’re a flying enthusiast, it’s fun to track flights and check a lot of other information concerning the flights. I do wish though that they would start showing blocked flights like some of the other sites already do.

Rick 45142

Week of April 1st, 2025

Why did you change this, it used to be simple!

Rt66speed

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Why did you change this, it used to be simple!

Koray Okumus

Google Play

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User Experience Report

FlightAware

Top Insights This Week

App Crashes

Update Issues

Sign-In Problems

Feature Removal

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts