Flightradar24 | Flight Tracker

User Experience Report

Week of April 3rd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Flightradar24 | Flight Tracker's key feedback

Intrusive Ads

A significant number of users, approximately 20%, are frustrated with the frequency and intrusiveness of ads, which disrupt the user experience and make the app less enjoyable. This issue is particularly bothersome when ads appear frequently or redirect users to unrelated content.

The app is filled with long and frequent ads, making it frustrating to use.

Update Issues

Around 10% of users have reported problems with misleading update prompts that redirect them to unrelated apps, causing confusion and dissatisfaction. This issue undermines trust and can lead to users abandoning the app.

When prompted to update, I'm taken to a different app, which is misleading and frustrating.

Feature Limitations

Approximately 15% of users are disappointed by the limitations of the free version, particularly the lack of weather features and the need for a subscription to access certain functionalities. This has led to dissatisfaction among users who expected more from the free offering.

I downloaded the app for weather tracking, but it's not available in the free version.

Performance Glitches

About 10% of users have experienced performance issues, such as glitches and slow data updates, which affect the app's reliability and usability. These problems can deter users from upgrading to premium versions.

The app has been glitchy lately, with altitudes not updating in real-time.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Flightradar24 | Flight Tracker

Flightradar24 is praised for its comprehensive features, including real-time tracking, 3D views, and detailed flight information. However, users express frustration over frequent ads and recent updates that have made the app less intuitive and more ad-heavy, leading some to consider alternatives.

#2 RUNNER UP

Plane Finder

Plane Finder receives mixed reviews, with users appreciating its functionality and ease of use, but many are dissatisfied with the transition to a subscription model, especially those who previously paid for the app. The app is criticized for its lack of features in the free version and frequent ads.

#3 Straggler

RadarBox

RadarBox is generally well-received for its detailed flight tracking and additional features like military aircraft tracking. However, users note that the app can be buggy and expensive, with some features locked behind a subscription, leading to comparisons with more established competitors like Flightradar24.

Nuggets

Major Highlights of the Week

Misleading Updates

Users are being redirected to unrelated apps when attempting to update, causing confusion and frustration. This misleading update prompt undermines user trust and disrupts the app experience.

When I click to update, it takes me to a different app unrelated to Flightradar24.

Excessive Ads

Frequent and lengthy ads disrupt the user experience, making the app feel intrusive and frustrating. This ad overload diminishes the app's usability and may drive users away.

There’s an ad every time you click on a plane, making it annoying to use.

Feature Downgrade

Recent updates have removed or restricted features, such as filtering and account access, leading to dissatisfaction among long-time users. This perceived downgrade in functionality is alienating loyal customers.

I can no longer filter planes without an account, which is frustrating as a long-time user.

Inconsistent Performance

The app's performance is inconsistent, with features like real-time altitude updates not functioning properly. This inconsistency affects the reliability of the app, deterring potential upgrades.

Altitudes don’t update in real time, making the app glitchy.

Intrusive Bloatware

Users are redirected to install unnecessary bloatware upon opening the app, which feels like a scam. This intrusive behavior detracts from the app's primary function and frustrates users.

I was immediately redirected to install unnecessary bloatware, which was frustrating.

UI/UX Regression

The recent redesign has made the app less intuitive and more difficult to navigate, negatively impacting user experience. This regression in UI/UX design is disappointing for users who previously enjoyed the app.

The redesign has made it clunky and not intuitive, which is disappointing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Misleading Updates

Users are being redirected to unrelated apps when attempting to update, causing confusion and frustration. This misleading update prompt undermines user trust and disrupts the app experience.

Excessive Ads

Frequent and lengthy ads disrupt the user experience, making the app feel intrusive and frustrating. This ad overload diminishes the app's usability and may drive users away.

Feature Downgrade

Inconsistent Performance

The app's performance is inconsistent, with features like real-time altitude updates not functioning properly. This inconsistency affects the reliability of the app, deterring potential upgrades.

Intrusive Bloatware

Users are redirected to install unnecessary bloatware upon opening the app, which feels like a scam. This intrusive behavior detracts from the app's primary function and frustrates users.

UI/UX Regression

Quotes of the week

Hear from some of the most impactful users to drive changes

I downloaded this flight tracker app, and it was a complete disappointment. Right after opening it, I was immediately redirected to a browser prompting me to install unnecessary bloatware. It’s incredibly frustrating when an app has such intrusive ads and takes you out of the experience.

Prestonjb

Week of April 3rd, 2025

This was my favorite flight tracking app on the market prior to their redesign a few months ago. UX is clunky, can’t filter to all inbound flights at an airport on map mode, not intuitive UI. Very mediocre now, and I used to love it.

Davidaggie

Week of April 3rd, 2025

FR24 is the best flight tracking app I’ve found. Unfortunately, the recent update to the app has made it more difficult to use and slower to load data. Still a great app, but sadly not as easy to use filters and such as it was prior to the update.

Max8851

Week of April 3rd, 2025

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The quotes of the week

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User Experience Report

Flightradar24 | Flight Tracker

Top Insights This Week

Intrusive Ads

Update Issues

Feature Limitations

Performance Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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