Flipp

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Flipp

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Flipp's key feedback

1

Missing Local Stores

A significant number of users are frustrated by the absence of local grocery chains in the app, which diminishes its usefulness for finding relevant deals. Approximately 10% of users have expressed this concern, highlighting the need for more comprehensive store coverage.

The app is useless without major local grocery chains like ShopRite.

2

Inaccurate Search Results

Users are experiencing issues with the search functionality, where searches for specific items return unrelated results, making it difficult to find the best deals. This problem affects about 8% of users, indicating a need for improved search accuracy.

Searching for 'eggs' shows unrelated items like an egg poacher instead of the lowest price on eggs.

3

Unreliable Shopping List

Some users report that the app randomly adds items to their shopping list or fails to update shared lists promptly, causing inconvenience and confusion. This issue impacts around 5% of users, suggesting a need for more reliable list management features.

The app adds random items to my shopping list and takes hours to update shared lists.

4

Forced Ad Viewing

The latest app update has introduced forced ad viewing, where users are shown ads they don't want to see, reducing the app's usability. Approximately 4% of users have complained about this change, indicating dissatisfaction with the new ad display approach.

The update forces you to see ads they want you to see first, rather than letting you choose.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

RetailMeNot
RetailMeNot is praised for its extensive collection of coupons and deals, making it a favorite among users looking to save money on a wide range of products. However, some users express frustration with expired coupons and occasional difficulties in redeeming offers.

#2 RUNNER UP

Ibotta
Ibotta is well-received for its cashback offers and user-friendly interface, allowing users to earn money back on everyday purchases. While many users find it beneficial, some report issues with receipt scanning and offer availability.

#3 Straggler

Shopkick
Shopkick is appreciated for its unique approach to earning rewards through shopping activities, such as walking into stores and scanning products. Users enjoy the gamified experience, but some find the reward system slow and the app occasionally glitchy.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
RetailMeNot
#1 Users Choice
RetailMeNot is praised for its extensive collection of coupons and deals, making it a favorite among users looking to save money on a wide range of products. However, some users express frustration with expired coupons and occasional difficulties in redeeming offers.
Ibotta
#2 Runner-up
Ibotta is well-received for its cashback offers and user-friendly interface, allowing users to earn money back on everyday purchases. While many users find it beneficial, some report issues with receipt scanning and offer availability.
Shopkick
#3 Straggler
Shopkick is appreciated for its unique approach to earning rewards through shopping activities, such as walking into stores and scanning products. Users enjoy the gamified experience, but some find the reward system slow and the app occasionally glitchy.

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Nuggets

Major Highlights of the Week

Missing Flyers 📄
Users are frustrated with the absence of key local grocery chains like ShopRite, which diminishes the app's utility for finding relevant deals. This issue is compounded by the presence of irrelevant flyers from distant stores, undermining the app's promise of local deals.
ShopRite is missing, making the app useless for local deals.
Search Inaccuracy 🔍
The search function is criticized for returning irrelevant results, such as unrelated products when searching for specific items like 'eggs'. This inefficiency forces users to manually sift through ads, negating the app's convenience.
Searching for 'eggs' shows unrelated items like egg poachers.
Unwanted List Additions 🛒
Users report that the app randomly adds items to their shopping list without their input, including irrelevant products like alcoholic beverages. This glitch disrupts the shopping experience and has led some users to switch to alternative apps.
The app adds random items like alcohol to my list, which I didn't select.
Delayed List Sync ⏳
There are significant delays in syncing shopping lists across devices, causing inconvenience when multiple users are involved. This lag in real-time updates diminishes the app's effectiveness for collaborative shopping.
Items added to the list take hours to appear on another device.
Irrelevant Notifications 🔔
Users receive notifications for products they are not interested in, such as non-organic items when they specifically search for organic options. This misalignment with user preferences reduces the app's personalization appeal.
I get alerts for all chicken types when I only want organic.
Forced Ad Viewing 👀
The latest update forces users to view ads selected by the app rather than allowing them to choose, which detracts from user autonomy and satisfaction. This change has been poorly received, as it disrupts the personalized experience users expect.
The app now forces me to see ads it chooses, not what I want.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Missing Flyers 📄
Users are frustrated with the absence of key local grocery chains like ShopRite, which diminishes the app's utility for finding relevant deals. This issue is compounded by the presence of irrelevant flyers from distant stores, undermining the app's promise of local deals.
Search Inaccuracy 🔍
The search function is criticized for returning irrelevant results, such as unrelated products when searching for specific items like 'eggs'. This inefficiency forces users to manually sift through ads, negating the app's convenience.
Unwanted List Additions 🛒
Users report that the app randomly adds items to their shopping list without their input, including irrelevant products like alcoholic beverages. This glitch disrupts the shopping experience and has led some users to switch to alternative apps.
Delayed List Sync ⏳
There are significant delays in syncing shopping lists across devices, causing inconvenience when multiple users are involved. This lag in real-time updates diminishes the app's effectiveness for collaborative shopping.
Irrelevant Notifications 🔔
Users receive notifications for products they are not interested in, such as non-organic items when they specifically search for organic options. This misalignment with user preferences reduces the app's personalization appeal.
Forced Ad Viewing 👀
The latest update forces users to view ads selected by the app rather than allowing them to choose, which detracts from user autonomy and satisfaction. This change has been poorly received, as it disrupts the personalized experience users expect.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding deals, but it often misses local grocery store flyers, which is frustrating.
Michaels1995
Week of April 9th, 2025
The search function needs improvement; searching for organic items brings up unrelated results like chicken feed.
Haleymcclellan
Week of April 9th, 2025
The app randomly adds items to my shopping list that I didn't select, and updates between devices are slow.
RickyBmtnDew
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for finding deals, but it often misses local grocery store flyers, which is frustrating.
Candice Wu
App Store
The search function needs improvement; searching for organic items brings up unrelated results like chicken feed.
Kelly Williams
Google Play
The app randomly adds items to my shopping list that I didn't select, and updates between devices are slow.
Koray Okumus
Google Play

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