Flipp

User Experience Report

Week of February 20th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Flipp

Top Insights This Week

Week of February 20th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Flipp's key feedback

1

App Crashes

Many users report that the app frequently crashes or freezes, making it difficult to use. This issue is causing frustration and may lead to users seeking alternative apps. Addressing these stability issues could significantly improve user satisfaction. Example feedback: 'App crashes every single time I try to scroll through a sales ad and has been for months.'

2

Location Issues

Many users report that the app frequently crashes or freezes, making it difficult to use. This issue is causing frustration and may lead to users seeking alternative apps. Addressing these stability issues could significantly improve user satisfaction. Example feedback: 'App crashes every single time I try to scroll through a sales ad and has been for months.'

3

Intrusive Pop-ups

Users find the frequent pop-ups and notifications within the app to be intrusive and annoying. These interruptions detract from the overall user experience and may discourage continued use. Reducing the frequency of pop-ups could improve user engagement. Example feedback: 'Used to be great but lately its non-stop pop-ups.'

4

Search Functionality

The search functionality is a common pain point, with users reporting that it often fails to return relevant results. This issue makes it difficult for users to find specific items or deals, reducing the app's effectiveness. Enhancing the search feature could greatly improve usability. Example feedback: 'The search & filter features get worse with each update.'

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

RetailMeNot
RetailMeNot is praised for its extensive collection of coupons and deals, making it a favorite among users looking to save money on a wide range of products. However, some users express frustration with expired coupons and occasional difficulties in redeeming offers.

#2 RUNNER UP

Ibotta
Ibotta is well-received for its cashback offers and user-friendly interface, allowing users to earn money back on everyday purchases. While many users find it beneficial, some report issues with receipt scanning and offer availability.

#3 Straggler

Shopkick
Shopkick is appreciated for its unique approach to earning rewards through shopping activities, such as walking into stores and scanning products. Users enjoy the gamified experience, but some find the reward system slow and the app occasionally glitchy.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
RetailMeNot
#1 Users Choice
RetailMeNot is praised for its extensive collection of coupons and deals, making it a favorite among users looking to save money on a wide range of products. However, some users express frustration with expired coupons and occasional difficulties in redeeming offers.
Ibotta
#2 Runner-up
Ibotta is well-received for its cashback offers and user-friendly interface, allowing users to earn money back on everyday purchases. While many users find it beneficial, some report issues with receipt scanning and offer availability.
Shopkick
#3 Straggler
Shopkick is appreciated for its unique approach to earning rewards through shopping activities, such as walking into stores and scanning products. Users enjoy the gamified experience, but some find the reward system slow and the app occasionally glitchy.

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Nuggets

Major Highlights of the Week

App Crashes
Users report frequent app crashes and freezing issues. The development team should prioritize fixing these stability issues to improve user experience and prevent loss of users.
Location Issues
Many users are experiencing problems with the app not recognizing their postal codes or locations. The product team should enhance the location detection feature to ensure accurate and reliable service.
Intrusive Pop-ups
Users find pop-ups distracting and annoying. Consider reducing the frequency of pop-ups or providing an option to disable them to enhance user satisfaction.
Search Functionality
The search feature is not returning accurate results, especially for specific items. Improving the search algorithm to provide more relevant and precise results will enhance user experience.
Privacy Concerns
Users are concerned about data privacy and sharing. The product team should address these concerns by providing clear privacy settings and ensuring user data is protected.
Store Availability
Users report missing flyers from their favorite stores. Expanding the database to include more stores and ensuring timely updates of flyers will improve user satisfaction.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
Users report frequent app crashes and freezing issues. The development team should prioritize fixing these stability issues to improve user experience and prevent loss of users.
Location Issues
Many users are experiencing problems with the app not recognizing their postal codes or locations. The product team should enhance the location detection feature to ensure accurate and reliable service.
Intrusive Pop-ups
Users find pop-ups distracting and annoying. Consider reducing the frequency of pop-ups or providing an option to disable them to enhance user satisfaction.
Search Functionality
The search feature is not returning accurate results, especially for specific items. Improving the search algorithm to provide more relevant and precise results will enhance user experience.
Privacy Concerns
Users are concerned about data privacy and sharing. The product team should address these concerns by providing clear privacy settings and ensuring user data is protected.
Store Availability
Users report missing flyers from their favorite stores. Expanding the database to include more stores and ensuring timely updates of flyers will improve user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for price matching and finding deals, but the search function is frustrating as it often shows irrelevant results and doesn't save my preferences. Please improve the search and filtering options.
App Store
I love the convenience of having all the flyers in one place, but the app frequently crashes and doesn't recognize my postal code, making it unusable at times. Please fix these bugs.
Google Play
Flipp is a fantastic tool for saving money, but the constant pop-ups and notifications are annoying. It would be better if users could customize their notification settings more effectively.
Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for price matching and finding deals, but the search function is frustrating as it often shows irrelevant results and doesn't save my preferences. Please improve the search and filtering options.
Candice Wu
App Store
I love the convenience of having all the flyers in one place, but the app frequently crashes and doesn't recognize my postal code, making it unusable at times. Please fix these bugs.
Kelly Williams
Google Play
Flipp is a fantastic tool for saving money, but the constant pop-ups and notifications are annoying. It would be better if users could customize their notification settings more effectively.
Koray Okumus
Google Play

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