FloSports: Watch Live Sports

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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FloSports: Watch Live Sports

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FloSports: Watch Live Sports's key feedback

1

Technical Issues

Many users experience frequent technical difficulties such as freezing, buffering, and app crashes, affecting approximately 40% of users. These issues disrupt the viewing experience, making it frustrating to watch live events.

The app constantly freezes and buffers, making it impossible to watch my son's games.

2

Excessive Advertisements

Despite being a paid service, users report an overwhelming number of commercials interrupting live events, affecting around 30% of users. This diminishes the value of the subscription as users expect an ad-free experience.

I paid for the service, yet commercials interrupt the game mid-play, which is unacceptable.

3

Geographic Restrictions

Users are frustrated by content availability issues due to geographic restrictions, impacting about 20% of users. This leads to disappointment as users cannot access the events they subscribed for.

I subscribed to watch cycling races, but most are unavailable in the US, which was not disclosed before purchase.

4

Poor Customer Support

A significant number of users, approximately 15%, report inadequate customer service, with issues like unresponsive support and unresolved refund requests, leading to dissatisfaction and a sense of being ignored.

I contacted customer service for a refund but never received a response, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ESPN
ESPN receives mixed feedback with users praising its comprehensive sports coverage and updates, but criticizing frequent streaming issues, buffering, and the need for a TV provider to access certain content. Many users are frustrated with the app's performance and customer service, while others appreciate the app's sports news and insights.

#2 RUNNER UP

DAZN
DAZN is criticized for its high costs, frequent streaming issues, and poor customer service. Users are particularly frustrated with the app's performance during live events and the additional charges for pay-per-view content, despite having a subscription. Some users appreciate the variety of sports offered, but overall, the feedback is largely negative.

#3 Straggler

FloSports: Watch Live Sports
FloSports receives predominantly negative feedback, with users complaining about constant buffering, high subscription costs, and frequent technical issues. Many users express frustration with the app's performance and the presence of ads despite being a paid service. However, some users appreciate the niche sports coverage that FloSports offers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ESPN
#1 Users Choice
ESPN receives mixed feedback with users praising its comprehensive sports coverage and updates, but criticizing frequent streaming issues, buffering, and the need for a TV provider to access certain content. Many users are frustrated with the app's performance and customer service, while others appreciate the app's sports news and insights.
DAZN
#2 Runner-up
DAZN is criticized for its high costs, frequent streaming issues, and poor customer service. Users are particularly frustrated with the app's performance during live events and the additional charges for pay-per-view content, despite having a subscription. Some users appreciate the variety of sports offered, but overall, the feedback is largely negative.
FloSports: Watch Live Sports
#3 Straggler
FloSports receives predominantly negative feedback, with users complaining about constant buffering, high subscription costs, and frequent technical issues. Many users express frustration with the app's performance and the presence of ads despite being a paid service. However, some users appreciate the niche sports coverage that FloSports offers.

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Nuggets

Major Highlights of the Week

Frequent Buffering
Users experience constant buffering and freezing during live streams, severely impacting the viewing experience. This issue is exacerbated by the lack of responsive customer support to address these technical difficulties.
Trying to watch the Arkansas vs TCU baseball game but no luck it keeps buffering every 20 seconds!
Subscription Confusion
There is significant confusion and frustration around subscription renewals and billing, with users unable to update payment information successfully. This leads to repeated failed billing attempts and dissatisfaction with the subscription process.
The app was great the first month, when it tried to bill again I had to re-add my card information and it would not go through.
Geographic Restrictions
Users are frustrated by geographic restrictions on content, which are not clearly communicated before subscription purchase. This results in unmet expectations and dissatisfaction with the available content.
Excessive Advertisements
Despite being a paid service, users are subjected to frequent and disruptive advertisements, even during live events. This diminishes the value perception of the service and frustrates users who expect an ad-free experience.
Flo Sports, even though I’m paying for a subscription, drops random ads in during the game.
Unreliable Streaming
The streaming quality is often poor, with issues such as pixelation, audio problems, and complete service outages during critical moments. This unreliability is a major source of dissatisfaction, especially for users paying premium prices.
Payed 30 bucks to have the choppiest stream ever. Unwatchable.
Limited Device Support
Users face challenges with device compatibility, particularly when attempting to stream content to TVs. This limitation is inconvenient and detracts from the app's promise of versatile viewing options.
The new TV you have to stream from your cell phone, and if your phone loses connection, you can’t watch it on your TV.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frequent Buffering
Users experience constant buffering and freezing during live streams, severely impacting the viewing experience. This issue is exacerbated by the lack of responsive customer support to address these technical difficulties.
Subscription Confusion
There is significant confusion and frustration around subscription renewals and billing, with users unable to update payment information successfully. This leads to repeated failed billing attempts and dissatisfaction with the subscription process.
Geographic Restrictions
Users are frustrated by geographic restrictions on content, which are not clearly communicated before subscription purchase. This results in unmet expectations and dissatisfaction with the available content.
Excessive Advertisements
Despite being a paid service, users are subjected to frequent and disruptive advertisements, even during live events. This diminishes the value perception of the service and frustrates users who expect an ad-free experience.
Unreliable Streaming
The streaming quality is often poor, with issues such as pixelation, audio problems, and complete service outages during critical moments. This unreliability is a major source of dissatisfaction, especially for users paying premium prices.
Limited Device Support
Users face challenges with device compatibility, particularly when attempting to stream content to TVs. This limitation is inconvenient and detracts from the app's promise of versatile viewing options.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app was great the first month, but when it tried to bill again, I had to re-add my card information, and it wouldn't go through. All it does is try to charge my card repeatedly, no matter how many times I enter the information.
Idaho rider
Week of April 2nd, 2025
I subscribed for Cycling coverage, but almost all races are for Canada only and not available to US viewers. They don't inform you before purchasing what US viewers can watch, and I'm finding even less to watch than before.
Bess55
Week of April 2nd, 2025
I paid $30 for a month of FloBikes for road cycling races, but everything I try to watch says 'unfortunately this is not available in your area.' I've contacted customer service for a refund, but the app promises more than it delivers.
jimb_in_Az
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app was great the first month, but when it tried to bill again, I had to re-add my card information, and it wouldn't go through. All it does is try to charge my card repeatedly, no matter how many times I enter the information.
Candice Wu
App Store
I subscribed for Cycling coverage, but almost all races are for Canada only and not available to US viewers. They don't inform you before purchasing what US viewers can watch, and I'm finding even less to watch than before.
Kelly Williams
Google Play
I paid $30 for a month of FloBikes for road cycling races, but everything I try to watch says 'unfortunately this is not available in your area.' I've contacted customer service for a refund, but the app promises more than it delivers.
Koray Okumus
Google Play

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