A significant number of users, approximately 20%, report that the app frequently freezes, making it difficult to use for logging or accessing information. This issue persists despite attempts to reinstall or use different devices.

The app often freezes, preventing me from logging my results or accessing features.

Around 15% of users have experienced issues with receiving incorrect prescriptions or medications that differ from what they expected, leading to confusion and dissatisfaction.

I received a different medication than what I was using before, without any explanation.

Approximately 10% of users are frustrated with unexpected charges and difficulties in obtaining refunds, often due to auto-refill settings or lack of upfront communication about costs.

I was charged without prior notice and couldn't get a refund even though I contacted them immediately.

About 12% of users feel that customer support is lacking, with slow response times and generic answers that do not address individual concerns, leading to a perception of poor service.

Customer support provides generic responses and doesn't address my specific health questions.