Hims: Telehealth for Men

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Hims: Telehealth for Men's key feedback

Subscription Issues

A significant number of users, approximately 20%, report difficulties with canceling subscriptions and unexpected charges. This issue is compounded by inadequate customer support responses, leading to frustration and financial loss for users.

The app makes it nearly impossible to cancel subscriptions, resulting in unexpected charges.

App Functionality

Around 15% of users experience issues with app functionality, such as crashes, lack of integration with other health apps, and difficulty navigating features. These technical problems hinder the user experience and reduce the app's overall utility.

The app crashes on my iPhone 13, making it unusable.

Customer Support

Approximately 25% of users express dissatisfaction with customer support, citing slow response times and unhelpful interactions. This lack of effective support exacerbates other issues users face, such as subscription management and medication queries.

Customer service is nonexistent, and they don't respond to issues.

Medication Concerns

About 10% of users are concerned about the quality and safety of medications prescribed, with some reporting incorrect prescriptions and lack of proper evaluations. This raises trust issues regarding the medical advice and products offered.

Doctors prescribe medications without proper evaluations, leading to dangerous side effects.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Hims: Telehealth for Men

Hims receives mixed feedback with users praising the effectiveness of its products, particularly for hair growth, and the convenience of telehealth services. However, many users express dissatisfaction with customer service, subscription management, and the app's focus on upselling rather than user experience.

#2 RUNNER UP

Roman

Roman is generally well-received for its straightforward service and effective treatments, particularly in the area of sexual health. Users appreciate the ease of use and the professional support provided, although some mention high costs and occasional delays in service.

#3 Straggler

Keeps

Keeps is praised for its effective hair loss treatments and competitive pricing. Users appreciate the simplicity and clarity of the service, though some have reported issues with customer service and subscription management.

Nuggets

Major Highlights of the Week

Integration Issues

The app lacks integration with Apple Health, forcing users to manually log health data, which diminishes user experience and convenience. This oversight in interoperability with popular health platforms can lead to user frustration and decreased app engagement.

I have to manually log my weight every day because the app doesn't sync with Apple Health.

Subscription Cancellation

Users find it extremely difficult to cancel subscriptions, with some reporting that the app's account deletion feature is broken. This creates a negative user experience and can lead to distrust and dissatisfaction with the service.

The Delete Account button just takes you to a privacy center, doesn’t actually delete your account.

Customer Support Delays

There are significant delays in customer support responses, especially concerning urgent issues like incorrect prescriptions or unwanted charges. This lack of timely support can severely impact user trust and satisfaction.

I contacted support immediately after being charged, but they took forever to respond and said it was too late to cancel.

Misleading Advertising

The app is criticized for using deceptive advertising practices, particularly regarding the efficacy and side effects of medications. This can lead to user skepticism and potential legal issues if not addressed.

Hims uses deceptive ads and treats health problems using prescribed medications that have serious side effects.

Data Privacy Concerns

Users express concerns about data privacy, particularly regarding unnecessary data collection and broken opt-out features. This can lead to a lack of trust in the app's handling of sensitive information.

The opt-out to keep them from selling your information is broken on their website.

Shipping and Fulfillment

There are frequent issues with shipping and fulfillment, including lost packages and delayed deliveries, which are exacerbated by poor communication from the support team. This can result in user frustration and financial disputes.

Package gets lost in transit but they never seem to notice, and the replacement was branded as a 'free of charge' bonus.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Integration Issues

Subscription Cancellation

Customer Support Delays

Misleading Advertising

Data Privacy Concerns

Shipping and Fulfillment

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is more focused on upselling services than being useful. It doesn't sync with Apple Health, requiring manual weight logging, and lacks features for tracking medication doses.

Paul

Week of April 9th, 2025

The subscription was too expensive, but customer service was excellent in processing a refund quickly, even over the weekend.

hebskwgeuvak

Week of April 9th, 2025

The app's functionality is good, but the constant ads for additional services are annoying and make me want to stop using it.

MattDearmon

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is more focused on upselling services than being useful. It doesn't sync with Apple Health, requiring manual weight logging, and lacks features for tracking medication doses.

Candice Wu

App Store

The subscription was too expensive, but customer service was excellent in processing a refund quickly, even over the weekend.

Kelly Williams

Google Play

The app's functionality is good, but the constant ads for additional services are annoying and make me want to stop using it.

Koray Okumus

Google Play

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User Experience Report

Hims: Telehealth for Men

Top Insights This Week

Subscription Issues

App Functionality

Customer Support

Medication Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts