Frame.io

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Frame.io

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Frame.io's key feedback

1

Login Issues

A significant number of users, approximately 30%, report persistent login issues, including being logged out frequently and facing difficulties with biometric logins. This disrupts the user experience and makes the app cumbersome to use on-the-go.

The app constantly logs me out, and biometric login rarely works, making it frustrating to use.

2

Playback Problems

Around 25% of users experience issues with video playback, such as buffering, freezing, and inability to change playback speed. These problems hinder the app's primary function of reviewing video content efficiently.

Videos never stop buffering, making it impossible to watch anything smoothly.

3

Offline Mode Failures

Approximately 20% of users are frustrated with the offline mode, which often fails to sync comments or loses data when reconnecting to the internet, making it unreliable for remote work.

Offline mode erases my comments when I reconnect, which is a dealbreaker for my workflow.

4

Sorting and Navigation Issues

About 15% of users find the app's sorting and navigation features lacking, with assets and comments appearing in random order and no way to customize sorting, which complicates project management.

I can't change the sorting order of assets and comments, which appear randomly and disrupt my workflow.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ziflow
Ziflow is praised for its intuitive interface and robust collaboration features, making it a favorite among users for seamless project management and feedback integration.

#2 RUNNER UP

Wipster
Wipster receives positive feedback for its user-friendly design and efficient review process, though some users note occasional performance issues.

#3 Straggler

Frame.io
Frame.io's mobile app is criticized for frequent bugs, login issues, and poor offline functionality, despite its strong web platform and collaboration tools.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ziflow
#1 Users Choice
Ziflow is praised for its intuitive interface and robust collaboration features, making it a favorite among users for seamless project management and feedback integration.
Wipster
#2 Runner-up
Wipster receives positive feedback for its user-friendly design and efficient review process, though some users note occasional performance issues.
Frame.io
#3 Straggler
Frame.io's mobile app is criticized for frequent bugs, login issues, and poor offline functionality, despite its strong web platform and collaboration tools.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, including frequent logouts and failed biometric authentication, which disrupt the user journey and hinder app accessibility. This issue is exacerbated by the lack of seamless integration with password managers, adding unnecessary complexity to the login process.
Biometric logins on iPhone are still broken on this app.
Offline Mode Failures
The offline mode is unreliable, with users experiencing data loss and unsynced comments when reconnecting to the internet, undermining the app's utility for remote work. This critical flaw leads to frustration and potential subscription cancellations.
When I hopped back online, the Frame.io app logged me out and erased all my comments.
Buffering Problems
Videos frequently buffer and stall, regardless of network quality, leading to a subpar viewing experience that is inconsistent with professional standards. This persistent issue raises concerns about the app's streaming capabilities.
The app never catches up on buffering, causing videos to stop and skip.
Sorting Limitations
The app lacks essential sorting features for assets and comments, resulting in a disorganized user interface that complicates project management. This limitation is particularly problematic for users managing extensive video projects.
The app is still unable to change sorting behavior of both assets and comments.
Download Issues
Users encounter significant challenges with downloading content, including the absence of a progress indicator and failed downloads, which impede content management and sharing. This deficiency is a major inconvenience for users needing offline access.
I cannot download any of my content from the Frame.io iPhone app.
App Stability Concerns
Frequent app crashes and freezes, particularly during navigation and playback, compromise the app's reliability and deter users from relying on it for professional use. These stability issues necessitate urgent attention to enhance user confidence.
The app freezes every time scrolling down in the notification page.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, including frequent logouts and failed biometric authentication, which disrupt the user journey and hinder app accessibility. This issue is exacerbated by the lack of seamless integration with password managers, adding unnecessary complexity to the login process.
Offline Mode Failures
The offline mode is unreliable, with users experiencing data loss and unsynced comments when reconnecting to the internet, undermining the app's utility for remote work. This critical flaw leads to frustration and potential subscription cancellations.
Buffering Problems
Videos frequently buffer and stall, regardless of network quality, leading to a subpar viewing experience that is inconsistent with professional standards. This persistent issue raises concerns about the app's streaming capabilities.
Sorting Limitations
The app lacks essential sorting features for assets and comments, resulting in a disorganized user interface that complicates project management. This limitation is particularly problematic for users managing extensive video projects.
Download Issues
Users encounter significant challenges with downloading content, including the absence of a progress indicator and failed downloads, which impede content management and sharing. This deficiency is a major inconvenience for users needing offline access.
App Stability Concerns
Frequent app crashes and freezes, particularly during navigation and playback, compromise the app's reliability and deter users from relying on it for professional use. These stability issues necessitate urgent attention to enhance user confidence.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently logs me out, requiring me to re-enter my email twice to log back in. This makes the app nearly unusable, and I regret the Adobe acquisition.
MikeBradley08
Week of April 9th, 2025
The app's offline mode is unreliable; it overwrites comments when reconnecting to Wi-Fi instead of syncing them. It's not suitable for mobile use, and I prefer the web interface.
OhioStateBalla
Week of April 9th, 2025
The app is plagued with bugs, such as buffering issues and missing download progress indicators. These problems make it difficult to use for professional work, and I'm considering canceling my subscription.
ac5903
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently logs me out, requiring me to re-enter my email twice to log back in. This makes the app nearly unusable, and I regret the Adobe acquisition.
Candice Wu
App Store
The app's offline mode is unreliable; it overwrites comments when reconnecting to Wi-Fi instead of syncing them. It's not suitable for mobile use, and I prefer the web interface.
Kelly Williams
Google Play
The app is plagued with bugs, such as buffering issues and missing download progress indicators. These problems make it difficult to use for professional work, and I'm considering canceling my subscription.
Koray Okumus
Google Play

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