Frameo

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Frameo's key feedback

Photo Cropping Issues

Users are experiencing problems with photos being cropped incorrectly, which affects the display of their images. Approximately 10% of users have mentioned this issue, indicating a need for better photo handling or clearer instructions.

The app crops my photos too much, making it hard to see the full picture.

Connectivity Problems

Some users report frequent disconnections of the Frameo device from WiFi, despite having stable internet connections. This issue affects around 5% of users, causing frustration as it interrupts the seamless sharing experience.

The frame keeps losing connection even though my other devices stay connected.

Subscription Limitations

Users are frustrated with the limitations of the free version, such as the inability to send more than ten photos at once without a subscription. This affects about 8% of users who find the app's functionality restricted without paying for Frameo+.

I have to pay a monthly fee to send more than ten photos at a time, which is frustrating.

App Crashes

The app frequently crashes, especially when attempting to upload multiple photos, which is a significant issue for about 7% of users. This problem undermines the premium features that users pay for, such as uploading up to 100 photos at once.

The app crashes almost every time I try to upload photos, making it hard to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Skylight

Skylight is highly praised for its ease of use and the joy it brings to families by allowing them to share photos effortlessly. Users appreciate the simplicity of sending and receiving photos, making it a perfect gift for non-tech-savvy individuals, especially grandparents.

#2 RUNNER UP

Frameo

Frameo receives mixed feedback; while many users love its ease of use and the ability to share photos with family, others criticize the app for its limitations without a subscription and technical issues like connectivity problems and photo cropping.

#3 Straggler

Nixplay

Nixplay is appreciated for its excellent customer service and the ability to share photos with family members. However, users express frustration over recent changes in storage policies and the need for a subscription to access certain features, which has led to dissatisfaction among some customers.

Nuggets

Major Highlights of the Week

AI Privacy Concerns

Users are concerned about their photos being stored and used to train AI algorithms, raising privacy issues. This perception of data misuse could deter potential customers who prioritize privacy.

They store and keep your photos for AI training, compromising your memories' safety.

Connection Instability

The frame frequently loses connection despite stable internet, disrupting the seamless photo-sharing experience. This connectivity issue undermines the app's core functionality and user satisfaction.

The frame loses connection all the time, and it's not my internet.

Photo Cropping Issues

Photos are often cropped incorrectly, leading to incomplete displays and user frustration. This problem affects the visual integrity of shared memories, diminishing the app's value proposition.

Every time I try to add pictures, only a small part of the photo shows.

Subscription Limitations

The app's subscription model is perceived as restrictive, with users frustrated by the 10-photo limit without a subscription. This limitation may discourage users from engaging with the app's full potential.

Have to pay monthly fee to load photo batches to frame, otherwise limited to ten pics.

App Crashes

Frequent app crashes during photo uploads hinder the user experience, especially for premium subscribers. This technical instability can lead to dissatisfaction and perceived value loss in the subscription service.

The app crashes almost every time I use it, making the premium membership a waste.

Backup and Storage Issues

The subscription service fails to back up photos properly, erasing previous uploads after reaching 100 pictures. This flaw in the backup feature can lead to data loss and user frustration.

With subscription, it will not backup and erases previous uploads once it hits 100 pictures.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

AI Privacy Concerns

Users are concerned about their photos being stored and used to train AI algorithms, raising privacy issues. This perception of data misuse could deter potential customers who prioritize privacy.

Connection Instability

The frame frequently loses connection despite stable internet, disrupting the seamless photo-sharing experience. This connectivity issue undermines the app's core functionality and user satisfaction.

Photo Cropping Issues

Photos are often cropped incorrectly, leading to incomplete displays and user frustration. This problem affects the visual integrity of shared memories, diminishing the app's value proposition.

Subscription Limitations

App Crashes

Backup and Storage Issues

The subscription service fails to back up photos properly, erasing previous uploads after reaching 100 pictures. This flaw in the backup feature can lead to data loss and user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The frame loses connection all the time and it’s not my internet. Many other devices stay connected.

PeterJaheardMe

Week of April 9th, 2025

This app crashes almost every single time I use it. I paid for the premium membership to add up to 100 photos at once but I can’t even get close to that without it crashing so it’s just a waste.

Djsnbduwbddjsu

Week of April 9th, 2025

You cannot select multiple photos from the app to save on your device. Some members have the option to save photos from the app grayed out on the frame settings so you cannot change the option for them to save the photos. App needs a lot of improvements.

Jnspos

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The frame loses connection all the time and it’s not my internet. Many other devices stay connected.

Candice Wu

App Store

This app crashes almost every single time I use it. I paid for the premium membership to add up to 100 photos at once but I can’t even get close to that without it crashing so it’s just a waste.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Frameo

Top Insights This Week

Photo Cropping Issues

Connectivity Problems

Subscription Limitations

App Crashes

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts