Some users experience significant delays in receiving their tickets, with reports indicating it can take up to a week. This issue affects approximately 5% of users, leading to frustration and a decision to seek alternative ticket providers.

It took an entire week to receive my tickets, which is unacceptable.

A notable pain point for users is the high fees added at checkout, which can nearly double the ticket price. This issue affects around 10% of users, who feel misled by the initial pricing and consider the app's fees excessive compared to competitors.

The fees added at checkout almost doubled the ticket price, making it more expensive than other sites.

Some users report poor customer service experiences, particularly when resolving ticketing issues, such as receiving incorrect tickets. This affects about 3% of users, leading to dissatisfaction and reluctance to use the service again.

I received incorrect tickets and spent hours dealing with unhelpful customer service on my birthday.

Users have expressed concerns about misleading pricing, where the initial price appears lower but increases significantly at checkout due to additional fees. This affects approximately 7% of users, who feel the pricing should be more transparent.

The initial price seemed low, but hidden fees at checkout made it much more expensive.