GasBuddy

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of GasBuddy's key feedback

Intrusive Pop-Ups

Many users are frustrated by persistent pop-ups, such as 'free gift' offers, that block app functionality, affecting approximately 30% of users. These pop-ups make it difficult to use the app for its primary purpose of finding gas prices.

The app is rendered useless by a pop-up that won't let me find gas prices.

Customer Support Issues

A significant number of users, around 25%, report poor customer support experiences, including delayed responses and unresolved issues, which diminishes trust in the app's services.

Customer service is unresponsive, making it hard to resolve issues like card activation.

Inaccurate Gas Prices

Approximately 20% of users have noted that the app frequently displays incorrect gas prices, which undermines its reliability as a tool for finding affordable fuel.

Gas prices on the app are often inaccurate, sometimes off by 30-40 cents.

Banking and Card Issues

Around 15% of users experience difficulties with linking bank accounts or activating cards, which hinders their ability to fully utilize the app's savings features.

I can't link my bank account or activate my card, making the app pointless for savings.

Nuggets

Major Highlights of the Week

Intrusive Pop-Ups

Users are unable to bypass persistent pop-up screens promoting 'free gifts,' which obstructs app functionality and frustrates users seeking gas prices. This aggressive marketing tactic is perceived as a barrier to the app's primary utility.

The app is unusable due to a pop-up that won't let me find gas prices without claiming a 'free gift.'

Customer Support Gaps

The app's customer support is criticized for being unresponsive and ineffective, with users experiencing long wait times and unresolved issues, particularly regarding card replacements and account management. This lack of support diminishes user trust and satisfaction.

I've been waiting months for a new card and customer service is unhelpful and slow to respond.

Inaccurate Gas Prices

Users report that gas prices listed in the app are frequently outdated or incorrect, undermining the app's core value proposition of helping users find the best gas prices. This inaccuracy leads to frustration and loss of user confidence.

Gas prices are often 30-40 cents off from actual prices, making the app unreliable.

Banking Integration Issues

The app's integration with banking services is problematic, with users unable to link or update bank accounts, leading to financial discrepancies and dissatisfaction. This technical flaw hinders the app's promise of seamless savings.

I can't change the bank card linked to my account, which limits my ability to save.

Card Activation Problems

Users face difficulties activating their GasBuddy cards, with unclear instructions and missing activation links, resulting in frustration and inability to access promised savings. This issue highlights a critical flaw in the user onboarding process.

Activating my new card is impossible due to missing links and unclear instructions.

Declining App Quality

The app's overall quality has declined, with users noting increased ads, reduced functionality, and removal of key features like accurate price reporting. This degradation in user experience is driving long-time users to seek alternatives.

The app is now filled with ads and inaccurate prices, making it less useful than before.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Intrusive Pop-Ups

Customer Support Gaps

Inaccurate Gas Prices

Banking Integration Issues

Card Activation Problems

Declining App Quality

Quotes of the week

Hear from some of the most impactful users to drive changes

The GasBuddy app has steadily declined in quality over the years, making its Premium tier no longer worth the cost. The app persistently pushes its GasBuddy Plus+ card, an additional paid feature that only benefits those who drive over 30,000 miles annually. Price reporting, once a core function, has become unreliable as fewer users contribute, and rewards for reporting are often given to questionable new accounts.

Sherman Cahal

Week of April 1st, 2025

I used to love this app because I travel a lot. But with the recent changes where you can’t look for prices until you sign up for the 'you won $30' scam has rendered the app totally useless. Can’t get past it.

_bloo

Week of April 1st, 2025

I cannot link my bank account to this so there’s not a point in using it. I use Chime or Cash App and it will not let me use it. I’m uninstalling and using UPSIDE.

Alicia Marie 💜

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I cannot link my bank account to this so there’s not a point in using it. I use Chime or Cash App and it will not let me use it. I’m uninstalling and using UPSIDE.

Koray Okumus

Google Play

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User Experience Report

GasBuddy

Top Insights This Week

Intrusive Pop-Ups

Customer Support Issues

Inaccurate Gas Prices

Banking and Card Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts