Getir

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Getir

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Getir's key feedback

1

Customer Service Issues

A significant number of users, approximately 40%, report dissatisfaction with customer service. They experience unhelpful responses, language barriers, and unresolved issues, leading to frustration and a lack of trust in the service.

Customer service is unresponsive and unhelpful, making it impossible to resolve issues.

2

Order and Refund Problems

Around 35% of users face issues with orders being marked as delivered when they are not, and difficulties in obtaining refunds. This leads to a perception of the app as unreliable and potentially fraudulent.

Orders are marked as delivered without arriving, and refunds are not processed.

3

App Functionality and Usability

Approximately 25% of users encounter technical issues with the app, such as crashes, slow performance, and problems with applying promotions. These issues hinder the user experience and deter continued use.

The app frequently crashes and promotions don't apply, making it frustrating to use.

4

Delivery Delays

About 30% of users report significant delays in delivery times, with orders taking much longer than the estimated time. This inconsistency affects user satisfaction and trust in the service's reliability.

Deliveries are consistently late, often taking hours longer than promised.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Getir
Getir receives mixed feedback with many users praising its fast delivery, user-friendly interface, and great promotions. However, some users report issues with customer service, payment problems, and delivery delays.

#2 RUNNER UP

Gorillas
Gorillas is appreciated for its incredibly fast delivery and friendly service, with many users impressed by the speed and quality of the products. However, some users have experienced issues with customer service and delivery accuracy.

#3 Straggler

Flink
Flink is praised for its quick delivery and good customer service, with users appreciating the convenience and product selection. Nonetheless, some users report problems with app functionality and occasional delivery delays.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Getir
#1 Users Choice
Getir receives mixed feedback with many users praising its fast delivery, user-friendly interface, and great promotions. However, some users report issues with customer service, payment problems, and delivery delays.
Gorillas
#2 Runner-up
Gorillas is appreciated for its incredibly fast delivery and friendly service, with many users impressed by the speed and quality of the products. However, some users have experienced issues with customer service and delivery accuracy.
Flink
#3 Straggler
Flink is praised for its quick delivery and good customer service, with users appreciating the convenience and product selection. Nonetheless, some users report problems with app functionality and occasional delivery delays.

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Nuggets

Major Highlights of the Week

Language Barrier 🌐
Non-Turkish speaking users face significant challenges with customer service, as representatives often do not speak English, leading to unresolved issues and frustration. This language barrier severely impacts the user experience, especially for international customers.
I couldn't get help because the customer service only spoke Turkish.
Refund Issues 💸
Customers frequently report not receiving refunds for undelivered or incorrect orders, which is perceived as unethical and damaging to trust. This issue is compounded by poor customer service responses, leaving users feeling cheated.
I never got my money back for the food that wasn't delivered.
App Performance Lag 🐢
The app is criticized for being slow and unresponsive, with frequent crashes and technical errors that hinder the ordering process. This poor performance frustrates users and diminishes the overall user experience.
The app crashes every time I try to place an order.
Promotion Problems 🎁
Users experience difficulties with applying promotional codes, which often do not work as advertised, leading to dissatisfaction and a sense of being misled. This issue undermines promotional efforts and user trust.
The promo code said it was applied, but I didn't get the discount.
Delivery Delays ⏰
Significant delays in delivery times are a common complaint, with orders often arriving much later than the estimated time, or not at all. This inconsistency in service reliability frustrates users and affects retention.
My order was supposed to arrive in 30 minutes but took over 2 hours.
Account Management Flaws 🔄
Users report issues with account management, such as difficulty in changing addresses or deleting accounts, which complicates the user experience. These flaws in account handling can lead to user dissatisfaction and attrition.
I can't edit my address without losing my entire cart.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Language Barrier 🌐
Non-Turkish speaking users face significant challenges with customer service, as representatives often do not speak English, leading to unresolved issues and frustration. This language barrier severely impacts the user experience, especially for international customers.
Refund Issues 💸
Customers frequently report not receiving refunds for undelivered or incorrect orders, which is perceived as unethical and damaging to trust. This issue is compounded by poor customer service responses, leaving users feeling cheated.
App Performance Lag 🐢
The app is criticized for being slow and unresponsive, with frequent crashes and technical errors that hinder the ordering process. This poor performance frustrates users and diminishes the overall user experience.
Promotion Problems 🎁
Users experience difficulties with applying promotional codes, which often do not work as advertised, leading to dissatisfaction and a sense of being misled. This issue undermines promotional efforts and user trust.
Delivery Delays ⏰
Significant delays in delivery times are a common complaint, with orders often arriving much later than the estimated time, or not at all. This inconsistency in service reliability frustrates users and affects retention.
Account Management Flaws 🔄
Users report issues with account management, such as difficulty in changing addresses or deleting accounts, which complicates the user experience. These flaws in account handling can lead to user dissatisfaction and attrition.

Quotes of the week

Hear from some of the most impactful users to drive changes

I ordered food and it never arrived. The app marked it as delivered, and customer service was unhelpful, refusing a refund. This app is unreliable and not user-friendly for foreigners.
amirahf
Week of April 9th, 2025
The app often cancels my orders without notifying me, and delivery times are much longer than promised. It's frustrating to log in and find out my order was canceled.
Hrxoxo
Week of April 9th, 2025
Customer service is terrible. They close the chat quickly and don't resolve issues. I received the wrong order and got no help or refund.
Yousifkarash
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I ordered food and it never arrived. The app marked it as delivered, and customer service was unhelpful, refusing a refund. This app is unreliable and not user-friendly for foreigners.
Candice Wu
App Store
The app often cancels my orders without notifying me, and delivery times are much longer than promised. It's frustrating to log in and find out my order was canceled.
Kelly Williams
Google Play
Customer service is terrible. They close the chat quickly and don't resolve issues. I received the wrong order and got no help or refund.
Koray Okumus
Google Play

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