Planta: Plant & Garden Care

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Planta: Plant & Garden Care

Top Insights This Week

Week of April 1st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Planta: Plant & Garden Care's key feedback

1

Inaccurate Plant ID

Many users report that the app's plant identification feature is unreliable, often misidentifying plants or failing to recognize them at all. This issue affects approximately 20% of users, leading them to seek alternative apps for accurate identification.

The app's plant ID function consistently gets it wrong, forcing me to use other sites for better information.

2

Faulty Watering Schedule

The app's watering schedule is often inaccurate, leading to overwatering or underwatering of plants. This affects about 15% of users, who find the algorithm unreliable and have to manually adjust their plant care routines.

The app's schedule told me to water my plants every 2-4 days, which is excessive and led to overwatering.

3

Subscription and Billing Issues

Users frequently encounter problems with billing, such as being charged incorrectly or facing difficulties in canceling subscriptions. This issue impacts around 10% of users, causing frustration and distrust in the app's payment system.

I was charged twice for the premium subscription, and it hasn't activated yet.

4

Limited Customization Options

The app lacks customization features for specific plant care needs, such as adding custom tasks or adjusting schedules for unique plant types. Approximately 12% of users express a desire for more flexibility to better cater to their diverse plant collections.

I wish the app allowed me to add custom tasks like pest control or rotating pots for sunlight exposure.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Blossom: Plant Identifier
Blossom receives mixed reviews, with users appreciating its plant identification and care tips, but many criticize the app for frequent misidentifications and a high subscription cost. Users also express frustration over the app's glitches and the lack of a free trial.

#2 RUNNER UP

Planta: Plant & Garden Care
Planta is praised for its comprehensive plant care features and user-friendly interface, but users report issues with the accuracy of care schedules and plant identification. Many users are dissatisfied with the subscription model and customer support, citing difficulties in canceling subscriptions and receiving refunds.

#3 Straggler

Florish: Plant Care Companion
Florish is generally well-received for its simple and effective plant care reminders, but some users find the app's features limited without a subscription. The app is appreciated for its ease of use, though some users wish for more advanced features and better plant identification capabilities.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Blossom: Plant Identifier
#1 Users Choice
Blossom receives mixed reviews, with users appreciating its plant identification and care tips, but many criticize the app for frequent misidentifications and a high subscription cost. Users also express frustration over the app's glitches and the lack of a free trial.
Planta: Plant & Garden Care
#2 Runner-up
Planta is praised for its comprehensive plant care features and user-friendly interface, but users report issues with the accuracy of care schedules and plant identification. Many users are dissatisfied with the subscription model and customer support, citing difficulties in canceling subscriptions and receiving refunds.
Florish: Plant Care Companion
#3 Straggler
Florish is generally well-received for its simple and effective plant care reminders, but some users find the app's features limited without a subscription. The app is appreciated for its ease of use, though some users wish for more advanced features and better plant identification capabilities.

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Nuggets

Major Highlights of the Week

Inaccurate Plant ID
The app's plant identification feature frequently misidentifies plants, leading users to seek alternative solutions. This undermines the app's reliability as a primary plant care tool.
The app misidentified my plant, so I had to use another app for accurate information.
Faulty Watering Schedule
The app's watering schedule often suggests incorrect frequencies, risking plant health and causing user frustration. This inconsistency diminishes trust in the app's core functionality.
The app told me to water my plants every 2-4 days, which is excessive and harmful.
Subscription Issues
Users experience billing discrepancies and difficulties in managing subscriptions, leading to dissatisfaction and potential loss of trust. These issues highlight a need for improved billing transparency and support.
I was charged twice for the premium subscription, and it hasn't activated yet.
Limited Customization
The app lacks features for customizing care tasks and schedules, limiting its utility for users with specific plant care needs. Enhancing customization options could significantly improve user satisfaction.
I wish I could add custom tasks like pest control to the schedule.
Poor Customer Support
Users report delays and unhelpful responses from customer support, which affects their overall experience and perception of the app. Improving support responsiveness and effectiveness is crucial.
I contacted support about my sick aloe, but days later, I still haven't received a response.
Misleading Free Claims
The app is perceived as misleading due to its free claims, while most features require payment. Clearer communication about costs upfront could prevent user frustration.
The app appears free but requires payment for almost everything, contrary to initial impressions.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inaccurate Plant ID
The app's plant identification feature frequently misidentifies plants, leading users to seek alternative solutions. This undermines the app's reliability as a primary plant care tool.
Faulty Watering Schedule
The app's watering schedule often suggests incorrect frequencies, risking plant health and causing user frustration. This inconsistency diminishes trust in the app's core functionality.
Subscription Issues
Users experience billing discrepancies and difficulties in managing subscriptions, leading to dissatisfaction and potential loss of trust. These issues highlight a need for improved billing transparency and support.
Limited Customization
The app lacks features for customizing care tasks and schedules, limiting its utility for users with specific plant care needs. Enhancing customization options could significantly improve user satisfaction.
Poor Customer Support
Users report delays and unhelpful responses from customer support, which affects their overall experience and perception of the app. Improving support responsiveness and effectiveness is crucial.
Misleading Free Claims
The app is perceived as misleading due to its free claims, while most features require payment. Clearer communication about costs upfront could prevent user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

As a newcomer to the world of plants, I couldn’t be happier to have discovered the Planta app! It’s incredibly user-friendly and packed with valuable information. I especially love the plant care scheduling feature and the handy reminders—it’s made taking care of my green companions a breeze.
𝐃𝐞𝐞💎
Week of April 1st, 2025
I’ve been a paying subscriber for over two years. I love that the app teaches you how to care for the plants if you’re new to it. Features like plant identification are helpful. Here is my issue. The care algorithm has worked ok up until now, with an exception of one plant it made me overwater. Now it’s gone nuts and told me to water many of my plants every 2-4 days. The support said 'tough luck, you can create your own manual schedule'.
polin9
Week of April 1st, 2025
I love your app but it’s missing the following functionality to make it useful for growing orchids: No pot type for plastic or ceramic but very ventilated orchid-specific pots. No way to indicate the size of the transient and variable flower spikes separately from the height of the permanent parts of the plant. No way to (easily) include multiple pictures in a single progress update. No way to indicate custom, recurring events such as applying preventative anti-fungals, antibiotics or other medications.
pgluck
Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
As a newcomer to the world of plants, I couldn’t be happier to have discovered the Planta app! It’s incredibly user-friendly and packed with valuable information. I especially love the plant care scheduling feature and the handy reminders—it’s made taking care of my green companions a breeze.
Candice Wu
App Store
I’ve been a paying subscriber for over two years. I love that the app teaches you how to care for the plants if you’re new to it. Features like plant identification are helpful. Here is my issue. The care algorithm has worked ok up until now, with an exception of one plant it made me overwater. Now it’s gone nuts and told me to water many of my plants every 2-4 days. The support said 'tough luck, you can create your own manual schedule'.
Kelly Williams
Google Play
I love your app but it’s missing the following functionality to make it useful for growing orchids: No pot type for plastic or ceramic but very ventilated orchid-specific pots. No way to indicate the size of the transient and variable flower spikes separately from the height of the permanent parts of the plant. No way to (easily) include multiple pictures in a single progress update. No way to indicate custom, recurring events such as applying preventative anti-fungals, antibiotics or other medications.
Koray Okumus
Google Play

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