A significant number of users, approximately 40%, report difficulties in pairing their toothbrush with the app, leading to frustration and rendering the smart features useless. This issue is prevalent despite following troubleshooting steps, indicating a need for improved Bluetooth connectivity and user guidance.

I can't pair my toothbrush no matter what I try, making the app useless.

Around 30% of users experience frequent syncing issues, where the app fails to update brushing data or loses connection with the toothbrush, often requiring multiple attempts or app reinstalls. This disrupts the user experience and affects the ability to track oral care habits effectively.

The app won't sync my brush data, and I have to reinstall it daily to update sessions.

Approximately 15% of users are dissatisfied with the removal of features in recent updates, such as the inability to view past brush stats or manage multiple brushes effectively. This has led to broken streaks and a less engaging user experience.

I can't view my previous brush stats anymore, which breaks my streaks and is frustrating.

About 20% of users report that the app is unstable, with frequent crashes, login issues, and slow performance, especially after updates. This instability makes it difficult for users to maintain their oral care routines and utilize the app's full potential.

The app crashes constantly and won't let me log in, making it unusable.