A significant issue is tour guides not showing up at the scheduled time, causing disruptions and dissatisfaction. Approximately 10% of users report this problem, leading to missed experiences and wasted time. This issue is exacerbated by the lack of timely communication from the guides.

I drove an hour for an excursion, but the guide never showed up, and I couldn't even leave a negative review.

Users face challenges with the refund and cancellation policies, which are perceived as inflexible and unclear. Around 15% of users express frustration over not receiving full refunds or being unable to cancel bookings easily, even when plans change well in advance.

I accidentally booked two tours and couldn't get a full refund, losing $100 on each despite the tour being months away.

Some users experience tours that do not meet expectations, with issues like misleading descriptions and unprofessional guides. Approximately 8% of users report feeling scammed or disappointed by the quality of the tours compared to what was advertised.

The tour was supposed to include an audio guide, but we had to download a free one ourselves, and the guide tried to write a fake review on my phone.

The app's functionality issues, such as difficulties with booking confirmations and accessing vouchers, frustrate users. About 5% of users encounter problems with the app's interface, leading to delays and confusion during their travel experiences.

I kept receiving email requests for a confirmation code, but the app repeatedly asked for it without progressing.