Glam AI: Video & Photo Editor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Glam AI: Video & Photo Editor

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Glam AI: Video & Photo Editor's key feedback

1

Subscription Issues

A significant number of users, approximately 10%, report difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. This has led to frustration and a perception of the app as misleading.

I was charged without my permission and found it hard to cancel the subscription.

2

Image Accuracy

Around 15% of users express dissatisfaction with the app's AI altering images too drastically, resulting in outputs that do not resemble the original photos, which affects the app's reliability for accurate edits.

The AI changed my product images so much that they became unrecognizable.

3

Ethnic Representation

Some users, about 5%, feel that the app lacks diversity in its AI styles, particularly in representing different ethnic groups accurately, which limits its appeal to a broader audience.

The app needs to better define different ethnic groups instead of assuming we are all the same.

4

Inconsistent Results

Approximately 8% of users experience inconsistency in the quality of AI-generated images, with some results being excellent while others are unsatisfactory, leading to a hit-or-miss experience.

Some AI images look nothing like what was submitted, while others are spot on.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PicsArt
PicsArt is praised for its comprehensive editing tools and creative features, making it a favorite among photo enthusiasts. However, users express frustration over the app's aggressive monetization, with many features locked behind a paywall, leading to dissatisfaction among long-time users.

#2 RUNNER UP

Glam AI: Video & Photo Editor
Glam AI receives mixed feedback; users appreciate its fun and innovative features, but there are significant complaints about unexpected charges and issues with accuracy in photo transformations. Some users feel misled by the app's subscription model, which has led to frustration and accusations of being a scam.

#3 Straggler

VSCO
VSCO is well-regarded for its high-quality filters and user-friendly interface, making it a popular choice for photo editing. However, recent changes requiring payment for previously free features have disappointed long-time users, leading to a decline in satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PicsArt
#1 Users Choice
PicsArt is praised for its comprehensive editing tools and creative features, making it a favorite among photo enthusiasts. However, users express frustration over the app's aggressive monetization, with many features locked behind a paywall, leading to dissatisfaction among long-time users.
Glam AI: Video & Photo Editor
#2 Runner-up
Glam AI receives mixed feedback; users appreciate its fun and innovative features, but there are significant complaints about unexpected charges and issues with accuracy in photo transformations. Some users feel misled by the app's subscription model, which has led to frustration and accusations of being a scam.
VSCO
#3 Straggler
VSCO is well-regarded for its high-quality filters and user-friendly interface, making it a popular choice for photo editing. However, recent changes requiring payment for previously free features have disappointed long-time users, leading to a decline in satisfaction.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users face difficulties canceling subscriptions and experience unexpected charges, leading to frustration and a perception of dishonesty. This issue undermines trust and could deter potential long-term users.
I was charged without permission and couldn't cancel my subscription easily.
AI Accuracy Concerns
The AI alters key details in photos, such as size and shape, resulting in inaccurate representations that disappoint users expecting precise edits. This inconsistency in output quality affects user satisfaction and app reliability.
The AI changed my product's details, making it unrecognizable.
Ethnic Representation
The app lacks diversity in AI styles, failing to cater to different ethnic groups, which limits its appeal to a broader audience. Addressing this could enhance user inclusivity and satisfaction.
The app needs to better define different ethnic groups instead of assuming uniformity.
Misleading Pricing
Users feel misled by the app's pricing structure, where initial payments do not cover full access, leading to dissatisfaction and perceptions of a scam. Transparent pricing is crucial to maintain user trust.
AI Output Variability
The AI-generated images sometimes do not match the original input, leading to inconsistent results that can be hit or miss. This variability affects user confidence in the app's capabilities.
Some AI images look nothing like what was submitted, making it hit or miss.
Lack of Guidance
The app lacks clear instructions, forcing users to adopt a trial-and-error approach, which can be frustrating and time-consuming. Improved guidance could enhance user experience and app usability.
It doesn't explain things well, so it's a try this, try that approach.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users face difficulties canceling subscriptions and experience unexpected charges, leading to frustration and a perception of dishonesty. This issue undermines trust and could deter potential long-term users.
AI Accuracy Concerns
The AI alters key details in photos, such as size and shape, resulting in inaccurate representations that disappoint users expecting precise edits. This inconsistency in output quality affects user satisfaction and app reliability.
Ethnic Representation
The app lacks diversity in AI styles, failing to cater to different ethnic groups, which limits its appeal to a broader audience. Addressing this could enhance user inclusivity and satisfaction.
Misleading Pricing
Users feel misled by the app's pricing structure, where initial payments do not cover full access, leading to dissatisfaction and perceptions of a scam. Transparent pricing is crucial to maintain user trust.
AI Output Variability
The AI-generated images sometimes do not match the original input, leading to inconsistent results that can be hit or miss. This variability affects user confidence in the app's capabilities.
Lack of Guidance
The app lacks clear instructions, forcing users to adopt a trial-and-error approach, which can be frustrating and time-consuming. Improved guidance could enhance user experience and app usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was very disappointed with Glam AI. When I uploaded pictures of my products, it altered key details, including size, shape, wording and logos, making them inaccurate. I also tested it with a house image, and the transformation was so drastic that the house was unrecognizable. On top of that, I did not sign up for a subscription, yet they charged me without my permission. I expected better accuracy and transparency, but this experience was frustrating and misleading.
1JoB2
Week of April 9th, 2025
Some of the AI images look nothing like what was submitted. Others are pretty darn close right on and it’s hit or miss. I wish there was a way to get credits for the items that produces that look nothing like what was submitted. Otherwise the ones that come out good are great.
Texan N Town
Week of April 9th, 2025
I think this is a great app with a lot of potential. It just needs to cater to both sexes, male and female. And it will be an even better app plus it needs to be better at defining different ethnic groups as opposed to just assuming we are all the same. Good job so far.
K' Alexi
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I was very disappointed with Glam AI. When I uploaded pictures of my products, it altered key details, including size, shape, wording and logos, making them inaccurate. I also tested it with a house image, and the transformation was so drastic that the house was unrecognizable. On top of that, I did not sign up for a subscription, yet they charged me without my permission. I expected better accuracy and transparency, but this experience was frustrating and misleading.
Candice Wu
App Store
Some of the AI images look nothing like what was submitted. Others are pretty darn close right on and it’s hit or miss. I wish there was a way to get credits for the items that produces that look nothing like what was submitted. Otherwise the ones that come out good are great.
Kelly Williams
Google Play
I think this is a great app with a lot of potential. It just needs to cater to both sexes, male and female. And it will be an even better app plus it needs to be better at defining different ethnic groups as opposed to just assuming we are all the same. Good job so far.
Koray Okumus
Google Play

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