A significant number of users experience unexpected order cancellations, often after long waiting periods, causing inconvenience and frustration. Approximately 15% of users report this issue, which disrupts their purchasing plans and erodes trust in the platform.

I ordered baseball cleats for my son, and over a week later, my order was cancelled without explanation.

Some users have reported receiving counterfeit or defective items, raising doubts about the platform's authenticity assurance. This issue affects around 10% of users, leading to dissatisfaction and a lack of confidence in future purchases.

I was sold fake shoes, and customer service was unhelpful in resolving the issue.

Users frequently complain about slow or unresponsive customer service, which exacerbates their frustration when issues arise. Approximately 12% of users mention this problem, highlighting the need for more efficient support.

Customer service is useless—no replies, no help, just silence.

Sellers on the platform face challenges with inconsistent evaluations and high fees, making the selling process cumbersome and less profitable. This affects about 8% of users, who express dissatisfaction with the selling experience.

The seller pics evaluation is inconsistent, and high fees make selling frustrating.