GoFan: Buy Tickets to Events

User Experience Report

Week of April 2nd, 2025

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GoFan: Buy Tickets to Events

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of GoFan: Buy Tickets to Events's key feedback

1

Technical Glitches

Many users experience technical issues such as app freezing, login problems, and ticket access errors, affecting approximately 20% of users. These glitches often result in missed events and significant frustration.

The app froze and wouldn't sign me in, causing me to miss my child's game.

2

High Service Fees

A significant number of users are frustrated with the high service fees charged per ticket, which they feel are exploitative and unnecessary, impacting around 15% of users. This issue is particularly concerning for events like school functions where users expect lower costs.

GoFan charges exorbitant fees for every ticket, making it unfair for families attending school events.

3

Ticket Transfer Issues

Users find it cumbersome to transfer tickets, as each recipient must download the app and create an account, affecting about 10% of users. This is especially problematic for those purchasing multiple tickets for family members.

Sharing tickets is a hassle since everyone needs the app, making it difficult for seniors.

4

Lack of Payment Options

The app's requirement for online payment without cash options is inconvenient for some users, particularly those who prefer traditional payment methods, affecting approximately 10% of users.

It's inconvenient to have no cash option for buying tickets to school events.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Eventbrite
Eventbrite receives overwhelmingly positive feedback for its ease of use, reliability, and the convenience it offers in finding and purchasing tickets for a wide range of events. Users appreciate the app's ability to store tickets and provide event information seamlessly, although a few users have reported issues with the search function and app updates.

#2 RUNNER UP

GoFan: Buy Tickets to Events
GoFan receives mixed feedback, with users praising its convenience and efficiency in purchasing school event tickets, but criticizing its customer service, refund policies, and the inability to use cash. Many users express frustration with technical issues and the app's complexity, especially for older users.

#3 Straggler

StubHub
StubHub is appreciated for its user-friendly interface and the ability to find good deals on tickets, but it faces criticism for customer service issues and high fees. Some users report problems with ticket delivery and app functionality, leading to a mixed overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Eventbrite
#1 Users Choice
Eventbrite receives overwhelmingly positive feedback for its ease of use, reliability, and the convenience it offers in finding and purchasing tickets for a wide range of events. Users appreciate the app's ability to store tickets and provide event information seamlessly, although a few users have reported issues with the search function and app updates.
GoFan: Buy Tickets to Events
#2 Runner-up
GoFan receives mixed feedback, with users praising its convenience and efficiency in purchasing school event tickets, but criticizing its customer service, refund policies, and the inability to use cash. Many users express frustration with technical issues and the app's complexity, especially for older users.
StubHub
#3 Straggler
StubHub is appreciated for its user-friendly interface and the ability to find good deals on tickets, but it faces criticism for customer service issues and high fees. Some users report problems with ticket delivery and app functionality, leading to a mixed overall experience.

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Nuggets

Major Highlights of the Week

Login Failures
Users experience persistent login issues, including unrecognized emails and passwords, leading to missed events. This indicates a critical flaw in the authentication process that disrupts user access.
I couldn't log in despite using the correct email and password, causing me to miss my child's game.
High Fees
The app imposes significant service charges on each ticket, even within the same transaction, which users perceive as exploitative. This pricing strategy may deter users due to perceived unfairness.
Every ticket incurs a service charge, making it feel like GoFan is exploiting us.
Ticket Transfer Issues
The inability to easily transfer tickets to others, especially for seniors, complicates the user experience. This limitation hinders seamless ticket sharing and requires all recipients to download the app.
I can't share tickets easily with family members who struggle with downloading the app.
Refund Policy Problems
Users face challenges obtaining refunds for unused or incorrect tickets, leading to dissatisfaction. The current refund policy appears inflexible and unresponsive to user needs.
I couldn't get a refund for tickets I bought by mistake, even though they were unused.
Apple Wallet Integration
Lack of integration with Apple Wallet prevents users from accessing tickets via Apple Watch, affecting convenience. This gap in functionality is particularly problematic for users without smartphones.
Without Apple Wallet integration, my child can't use their Apple Watch to access tickets.
Event Information Errors
Incorrect event details, such as times and locations, cause confusion and inconvenience for users. This issue highlights a need for improved accuracy in event data management.
The app listed wrong times and schools for my grandson's football games, causing confusion.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users experience persistent login issues, including unrecognized emails and passwords, leading to missed events. This indicates a critical flaw in the authentication process that disrupts user access.
High Fees
The app imposes significant service charges on each ticket, even within the same transaction, which users perceive as exploitative. This pricing strategy may deter users due to perceived unfairness.
Ticket Transfer Issues
The inability to easily transfer tickets to others, especially for seniors, complicates the user experience. This limitation hinders seamless ticket sharing and requires all recipients to download the app.
Refund Policy Problems
Users face challenges obtaining refunds for unused or incorrect tickets, leading to dissatisfaction. The current refund policy appears inflexible and unresponsive to user needs.
Apple Wallet Integration
Lack of integration with Apple Wallet prevents users from accessing tickets via Apple Watch, affecting convenience. This gap in functionality is particularly problematic for users without smartphones.
Event Information Errors
Incorrect event details, such as times and locations, cause confusion and inconvenience for users. This issue highlights a need for improved accuracy in event data management.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and often says 'uh-oh we can’t find the page you’re looking for' after I pay for my tickets. I have to click the link in my email to access my tickets, which is frustrating and has led to multiple purchases.
Tow Loco
Week of April 2nd, 2025
It's frustrating that every user needs to download the app and create an account to access a transferred ticket. I purchase tickets for family members, many of whom are seniors, and the app download is tricky for them.
jenjengalliway243
Week of April 2nd, 2025
Parents should be outraged that GoFan imposes exorbitant processing fees with no option to pay a normal ticket price. It's exploiting the situation under the guise of security measures, but it's really about maximizing profits.
EdwardAtl
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is glitchy and often says 'uh-oh we can’t find the page you’re looking for' after I pay for my tickets. I have to click the link in my email to access my tickets, which is frustrating and has led to multiple purchases.
Candice Wu
App Store
It's frustrating that every user needs to download the app and create an account to access a transferred ticket. I purchase tickets for family members, many of whom are seniors, and the app download is tricky for them.
Kelly Williams
Google Play
Parents should be outraged that GoFan imposes exorbitant processing fees with no option to pay a normal ticket price. It's exploiting the situation under the guise of security measures, but it's really about maximizing profits.
Koray Okumus
Google Play

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