Goflink

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Goflink

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Goflink's key feedback

1

Refund Issues

Many users report difficulties in obtaining refunds for undelivered or incorrect orders, with customer service often unhelpful. Approximately 30% of users seem affected by this issue.

I never received my order, and customer service refused to refund me.

2

Customer Service Problems

Users frequently complain about poor customer service, including unresponsive or unhelpful support staff. This issue appears to affect around 25% of users.

Customer service was rude and didn't resolve my issue.

3

App Functionality

The app is criticized for being buggy and unreliable, with issues like crashes and errors during use. This affects about 20% of users.

The app crashes frequently and is difficult to use.

4

Delivery Delays

Many users experience significant delays in delivery times, often much longer than the app estimates. This problem affects approximately 15% of users.

My order took over two hours to arrive, despite a 30-minute estimate.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Getir
Getir receives mixed feedback with many users praising its fast delivery, user-friendly interface, and great promotions. However, some users report issues with customer service, payment problems, and delivery delays.

#2 RUNNER UP

Gorillas
Gorillas is appreciated for its incredibly fast delivery and friendly service, with many users impressed by the speed and quality of the products. However, some users have experienced issues with customer service and delivery accuracy.

#3 Straggler

Flink
Flink is praised for its quick delivery and good customer service, with users appreciating the convenience and product selection. Nonetheless, some users report problems with app functionality and occasional delivery delays.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Getir
#1 Users Choice
Getir receives mixed feedback with many users praising its fast delivery, user-friendly interface, and great promotions. However, some users report issues with customer service, payment problems, and delivery delays.
Gorillas
#2 Runner-up
Gorillas is appreciated for its incredibly fast delivery and friendly service, with many users impressed by the speed and quality of the products. However, some users have experienced issues with customer service and delivery accuracy.
Flink
#3 Straggler
Flink is praised for its quick delivery and good customer service, with users appreciating the convenience and product selection. Nonetheless, some users report problems with app functionality and occasional delivery delays.

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Nuggets

Major Highlights of the Week

Refund Issues 💸
Customers frequently face challenges in obtaining refunds for undelivered or incorrect orders, with support often unresponsive or dismissive. This issue undermines trust and suggests a need for a more robust refund process.
I ordered food that never arrived, and despite contacting support multiple times, I never received a refund.
Foreign Number Barrier 🌍
The app's inability to support foreign phone numbers limits accessibility for international users, creating a barrier to entry and reducing potential market reach. This limitation is particularly frustrating for tourists and expatriates.
I can't use the app with my foreign mobile number, which is frustrating as a tourist.
Customer Service Failures 📞
The customer service experience is often described as unhelpful, with agents providing scripted responses and failing to resolve issues effectively. This results in a negative user experience and damages brand reputation.
Customer service was unhelpful and just kept repeating the same scripted responses without solving my issue.
App Performance Glitches 🐞
Users report frequent app crashes and slow performance, which disrupts the ordering process and leads to frustration. These technical issues suggest a need for improved app stability and user interface optimization.
The app crashes frequently and is very slow, making it difficult to place orders.
Promotion Misleading 🎁
Promotional offers are often misleading or fail to apply correctly, leading to customer dissatisfaction and perceptions of dishonesty. This issue highlights the need for clearer communication and reliable promotion execution.
The app advertised a discount, but it didn't apply at checkout, which felt misleading.
Delivery Delays ⏰
Significant delays in delivery times, often far exceeding the estimated arrival, frustrate users and diminish the app's promise of quick service. This inconsistency in delivery performance requires operational improvements.
My order was supposed to arrive in 30 minutes but took over two hours, which was very frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Refund Issues 💸
Customers frequently face challenges in obtaining refunds for undelivered or incorrect orders, with support often unresponsive or dismissive. This issue undermines trust and suggests a need for a more robust refund process.
Foreign Number Barrier 🌍
The app's inability to support foreign phone numbers limits accessibility for international users, creating a barrier to entry and reducing potential market reach. This limitation is particularly frustrating for tourists and expatriates.
Customer Service Failures 📞
The customer service experience is often described as unhelpful, with agents providing scripted responses and failing to resolve issues effectively. This results in a negative user experience and damages brand reputation.
App Performance Glitches 🐞
Users report frequent app crashes and slow performance, which disrupts the ordering process and leads to frustration. These technical issues suggest a need for improved app stability and user interface optimization.
Promotion Misleading 🎁
Promotional offers are often misleading or fail to apply correctly, leading to customer dissatisfaction and perceptions of dishonesty. This issue highlights the need for clearer communication and reliable promotion execution.
Delivery Delays ⏰
Significant delays in delivery times, often far exceeding the estimated arrival, frustrate users and diminish the app's promise of quick service. This inconsistency in delivery performance requires operational improvements.

Quotes of the week

Hear from some of the most impactful users to drive changes

I ordered many times and they were late, then they canceled saying I was unavailable, but no one contacted me. They refused to refund my money, blaming me for their mistake.
alzowman
Week of April 9th, 2025
The app doesn't recognize addresses, and customer service is unhelpful. It feels like a scam to steal identities and money.
Elires1067
Week of April 9th, 2025
I ordered food, but it was marked as delivered without arriving. Customer service was unresponsive, and I received no refund. It's frustrating and feels like theft.
Asharrakis
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I ordered many times and they were late, then they canceled saying I was unavailable, but no one contacted me. They refused to refund my money, blaming me for their mistake.
Candice Wu
App Store
The app doesn't recognize addresses, and customer service is unhelpful. It feels like a scam to steal identities and money.
Kelly Williams
Google Play
I ordered food, but it was marked as delivered without arriving. Customer service was unresponsive, and I received no refund. It's frustrating and feels like theft.
Koray Okumus
Google Play

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