GoFundMe: Best in Crowdfunding

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of GoFundMe: Best in Crowdfunding's key feedback

App Usability Issues

Many users report that the app is buggy and often unusable, with issues such as freezing, crashing, and difficulty in accessing or updating fundraisers. Approximately 30% of users seem to be affected by these technical problems.

The app constantly freezes and is almost unusable, forcing me to use the website instead.

Delayed Fund Transfers

Users express frustration over the slow transfer of funds, which can be critical in urgent situations. This issue affects around 10% of users, particularly those in immediate need of funds.

The transfer process takes too long, delaying access to crucial funds needed for emergencies.

Account Verification Problems

There are complaints about the cumbersome and repetitive account verification process, which can lead to account blocks and delays in accessing funds. This affects about 15% of users.

I had to repeatedly send ID verification, and my account was blocked, causing unnecessary delays.

Lack of Customer Support

Users are frustrated by the lack of human customer support, relying instead on automated systems that do not resolve urgent issues effectively. This affects approximately 20% of users.

It's frustrating that there's no human support to resolve urgent issues, only an AI system.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kickstarter

Kickstarter receives mixed feedback, with users appreciating the platform for supporting creative projects and offering a wide range of interesting campaigns. However, many users express frustration over scams and lack of support for backers when projects fail to deliver, leading to a loss of trust.

#2 RUNNER UP

Patreon

Patreon is praised for its ability to connect creators with supporters, offering a platform for exclusive content and community building. However, users often criticize the app for technical issues, poor user interface, and lack of essential features, which can hinder the overall experience.

#3 Straggler

GoFundMe: Best in Crowdfunding

GoFundMe is recognized for its effectiveness in raising funds for personal causes, but users are critical of its tip system, which is seen as manipulative and exploitative. The app is also plagued by technical issues, making it difficult for users to manage their campaigns effectively.

Nuggets

Major Highlights of the Week

Google Policy Block

The app is blocked by Google's 'Use secure browsers' policy, preventing access for some users. This compliance issue needs immediate attention to ensure seamless user experience.

I can't access the app due to Google's secure browser policy.

Delayed Transfers

Fund transfers are taking too long, causing significant inconvenience for users in urgent need of funds. This delay in fund availability can severely impact users relying on timely financial support.

The transfer process is too slow, delaying access to crucial funds.

Device Compatibility

The app requires updates that are incompatible with older devices, limiting accessibility for users with outdated technology. Ensuring backward compatibility could expand the user base and improve satisfaction.

My older iPad can't update the app, making it unusable.

Customer Support Issues

Lack of human customer support is frustrating users who need urgent assistance, as they are forced to rely on inadequate AI solutions. Enhancing customer support channels could improve user trust and satisfaction.

It's frustrating that I can't speak to a human for urgent issues.

App Stability Problems

Frequent crashes and freezing make the app nearly unusable, leading to a poor user experience. Addressing these stability issues is crucial for maintaining user engagement and satisfaction.

The app constantly freezes, making it unusable.

Fundraiser Visibility

Users feel their fundraisers are not visible enough, impacting their ability to receive donations. Improving the discoverability of fundraisers could enhance user success and platform reputation.

My campaign gets buried and doesn't receive donations.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Google Policy Block

The app is blocked by Google's 'Use secure browsers' policy, preventing access for some users. This compliance issue needs immediate attention to ensure seamless user experience.

Delayed Transfers

Fund transfers are taking too long, causing significant inconvenience for users in urgent need of funds. This delay in fund availability can severely impact users relying on timely financial support.

Device Compatibility

Customer Support Issues

App Stability Problems

Frequent crashes and freezing make the app nearly unusable, leading to a poor user experience. Addressing these stability issues is crucial for maintaining user engagement and satisfaction.

Fundraiser Visibility

Users feel their fundraisers are not visible enough, impacting their ability to receive donations. Improving the discoverability of fundraisers could enhance user success and platform reputation.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for organizing and managing donations, but the transfer process is too slow, causing delays in accessing funds when urgently needed.

HPARKER.ALWAYS

Week of April 9th, 2025

The app is almost unusable due to constant freezing and errors, making it difficult to manage or update fundraisers effectively.

DanIn3D

Week of April 9th, 2025

GoFundMe's tip system feels exploitative, as it pressures donors into leaving a tip for the platform itself, which is misleading and manipulative.

zachariah kight

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for organizing and managing donations, but the transfer process is too slow, causing delays in accessing funds when urgently needed.

Candice Wu

App Store

The app is almost unusable due to constant freezing and errors, making it difficult to manage or update fundraisers effectively.

Kelly Williams

Google Play

GoFundMe's tip system feels exploitative, as it pressures donors into leaving a tip for the platform itself, which is misleading and manipulative.

Koray Okumus

Google Play

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User Experience Report

GoFundMe: Best in Crowdfunding

Top Insights This Week

App Usability Issues

Delayed Fund Transfers

Account Verification Problems

Lack of Customer Support

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts