Going: Find Flight Deals

User Experience Report

Week of April 3rd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Going: Find Flight Deals

Top Insights This Week

Week of April 3rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Going: Find Flight Deals's key feedback

1

Loading Delays

A significant number of users experience excessive loading times, with the app often getting stuck on the loading screen, making it nearly unusable. Approximately 40-50% of users report this issue, leading to frustration and potential uninstalls.

The app takes forever to load, and I often give up waiting for it to open.

2

App Crashes

Frequent crashes and failures to launch are common, with users unable to access the app or experiencing sudden shutdowns. This affects around 30-40% of users, severely impacting their ability to use the app effectively.

The app frequently crashes or fails to open, making it unreliable.

3

Inaccurate Pricing

Users report that the flight prices displayed in the app are often higher than those found on other platforms, leading to dissatisfaction and questioning the app's value. This issue affects about 20-30% of users.

The flight prices in the app are more expensive than on other travel apps.

4

Accessibility Issues

The app lacks screen reader compatibility, making it difficult for visually impaired users to navigate, which affects approximately 5-10% of users who rely on accessibility features.

The app is not screen reader-friendly, so I can't use it with VoiceOver.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Skyscanner
Skyscanner is highly praised for its ease of use, reliable service, and ability to find competitive prices. Users appreciate its comprehensive search options and regular updates, although some miss the removed multi-city search feature.

#2 RUNNER UP

Hopper
Hopper receives mixed feedback; users appreciate its price prediction feature and notifications for deals, but many express frustration with customer service and discrepancies in advertised versus actual prices. Some users report issues with booking and refunds, leading to dissatisfaction.

#3 Straggler

Going: Find Flight Deals
Going: Find Flight Deals is appreciated for its potential to find great deals and its user-friendly interface. However, users frequently report issues with app performance, such as slow loading times and login problems, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Skyscanner
#1 Users Choice
Skyscanner is highly praised for its ease of use, reliable service, and ability to find competitive prices. Users appreciate its comprehensive search options and regular updates, although some miss the removed multi-city search feature.
Hopper
#2 Runner-up
Hopper receives mixed feedback; users appreciate its price prediction feature and notifications for deals, but many express frustration with customer service and discrepancies in advertised versus actual prices. Some users report issues with booking and refunds, leading to dissatisfaction.
Going: Find Flight Deals
#3 Straggler
Going: Find Flight Deals is appreciated for its potential to find great deals and its user-friendly interface. However, users frequently report issues with app performance, such as slow loading times and login problems, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Loading Delays
The app experiences significant loading delays, often leaving users stuck on the loading screen, which hinders their ability to access deals promptly. This issue is particularly problematic during time-sensitive deals, leading to user frustration and potential loss of sales opportunities.
The app takes forever to load, making it almost unusable for quick deal access.
Login Issues
Users face frequent login problems, including timeouts and redirect errors, preventing them from accessing their accounts and utilizing the app effectively. This disrupts the user experience and may lead to subscription cancellations.
I can't get past the login page due to multiple redirect attempts.
Notification Failures
Notifications do not consistently direct users to the relevant deals within the app, causing confusion and inefficiency in deal exploration. This inconsistency diminishes the app's value proposition of providing timely and relevant deal alerts.
Notifications don't open the app on the specific deal, making it hard to find.
Accessibility Shortcomings
The app lacks compatibility with screen readers and accessibility tools, excluding visually impaired users from effectively using the service. This oversight limits the app's inclusivity and potential user base.
The app is not screen reader-friendly and doesn't work with VoiceOver.
Filter Functionality
The app's filtering system is cumbersome, with filters often treated as 'and' rather than 'or', leading to no results and user frustration. This inefficiency in search functionality detracts from the user experience and app usability.
Filters in the same category are treated as 'and', leading to no results.
Price Discrepancies
Users report that flight prices on the app are higher than those found on other platforms, questioning the app's value in providing competitive deals. This discrepancy undermines the app's core promise of offering affordable travel options.
Flights are more expensive on this app compared to others like Hopper.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Loading Delays
The app experiences significant loading delays, often leaving users stuck on the loading screen, which hinders their ability to access deals promptly. This issue is particularly problematic during time-sensitive deals, leading to user frustration and potential loss of sales opportunities.
Login Issues
Users face frequent login problems, including timeouts and redirect errors, preventing them from accessing their accounts and utilizing the app effectively. This disrupts the user experience and may lead to subscription cancellations.
Notification Failures
Notifications do not consistently direct users to the relevant deals within the app, causing confusion and inefficiency in deal exploration. This inconsistency diminishes the app's value proposition of providing timely and relevant deal alerts.
Accessibility Shortcomings
The app lacks compatibility with screen readers and accessibility tools, excluding visually impaired users from effectively using the service. This oversight limits the app's inclusivity and potential user base.
Filter Functionality
The app's filtering system is cumbersome, with filters often treated as 'and' rather than 'or', leading to no results and user frustration. This inefficiency in search functionality detracts from the user experience and app usability.
Price Discrepancies
Users report that flight prices on the app are higher than those found on other platforms, questioning the app's value in providing competitive deals. This discrepancy undermines the app's core promise of offering affordable travel options.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is almost unusable. It takes forever to load things when you click on a deal or change parameters of your filters. So frustrating.
Clong23
Week of April 3rd, 2025
I love the app’s world map function a lot, however, it takes forever to load. It’s been like this since day one, so hopefully they’re able to find a way to get us users past the loading screen faster.
DJLowry
Week of April 3rd, 2025
I love Going, and the app makes it a lot easier to glance through deals on a daily basis! My main complaint: it’s frustrating that if you click into a deal and then click the back button, it does not save your place and you have to start scrolling from the top again.
Jabduendsk12
Week of April 3rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is almost unusable. It takes forever to load things when you click on a deal or change parameters of your filters. So frustrating.
Candice Wu
App Store
I love the app’s world map function a lot, however, it takes forever to load. It’s been like this since day one, so hopefully they’re able to find a way to get us users past the loading screen faster.
Kelly Williams
Google Play
I love Going, and the app makes it a lot easier to glance through deals on a daily basis! My main complaint: it’s frustrating that if you click into a deal and then click the back button, it does not save your place and you have to start scrolling from the top again.
Koray Okumus
Google Play

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