GolfNow Book TeeTimes Golf GPS

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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GolfNow Book TeeTimes Golf GPS

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of GolfNow Book TeeTimes Golf GPS's key feedback

1

Refund Issues

Many users report difficulties obtaining refunds, especially when cancellations are due to weather or other uncontrollable circumstances. Approximately 30% of users seem to be affected by this issue, leading to frustration and financial loss.

I canceled due to weather but was denied a refund, leaving me $100 poorer.

2

Customer Service Problems

A significant number of users express dissatisfaction with the customer service, citing unresponsiveness and lack of support. This issue affects about 25% of users, who find it challenging to resolve their problems.

Customer support is non-existent, making it impossible to resolve issues.

3

Credit and Gift Card Limitations

Users are frustrated with the restrictions on using credits and gift cards, which are often limited to 'Hot Deal' tee times. This affects around 20% of users, who feel misled by the app's policies.

Credits can only be used on 'Hot Deals,' which limits their usefulness.

4

Technical and Login Issues

Some users experience technical difficulties, such as login problems and app crashes, which hinder their ability to book tee times. Approximately 15% of users report these issues, impacting their overall experience.

The app frequently crashes and won't let me log in, making booking a hassle.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

18Birdies
18Birdies is highly praised for its comprehensive features, including GPS accuracy, score tracking, and user-friendly interface. Users appreciate the app's ability to enhance their golfing experience with detailed course information and helpful statistics.

#2 RUNNER UP

Golfshot
Golfshot receives positive feedback for its reliable GPS and stat tracking capabilities. Users find it helpful for improving their game, though some experience issues with app stability and customer support.

#3 Straggler

GolfNow Book TeeTimes Golf GPS
GolfNow receives mixed feedback; while some users appreciate the convenience and deals offered, many express frustration with customer service, refund policies, and technical issues. The app's booking process and promotional offers are often criticized for being misleading or difficult to use.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
18Birdies
#1 Users Choice
18Birdies is highly praised for its comprehensive features, including GPS accuracy, score tracking, and user-friendly interface. Users appreciate the app's ability to enhance their golfing experience with detailed course information and helpful statistics.
Golfshot
#2 Runner-up
Golfshot receives positive feedback for its reliable GPS and stat tracking capabilities. Users find it helpful for improving their game, though some experience issues with app stability and customer support.
GolfNow Book TeeTimes Golf GPS
#3 Straggler
GolfNow receives mixed feedback; while some users appreciate the convenience and deals offered, many express frustration with customer service, refund policies, and technical issues. The app's booking process and promotional offers are often criticized for being misleading or difficult to use.

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Nuggets

Major Highlights of the Week

Price Discrepancies
GolfNow charges higher prices than the golf courses themselves, even when course conditions are suboptimal, such as recently punched greens. This practice forces users to pay inflated prices for tee times that could be cheaper if booked directly with the course.
GolfNow charged me more than the course's direct rate, even though the greens were in poor condition.
Refund Issues
Users face significant challenges obtaining refunds, especially for weather-related cancellations, due to GolfNow's restrictive policies and lack of responsive customer support. This results in financial losses and frustration, as users are often left without recourse.
I couldn't get a refund for a weather-canceled round, and customer support was unhelpful.
Gift Card Limitations
GolfNow restricts the use of gift cards to 'Hot Deal' tee times, limiting their utility and frustrating users who expect more flexibility. This policy diminishes the perceived value of gift cards and deters future purchases.
I was disappointed to find my gift card could only be used on 'Hot Deal' tee times.
Customer Service Gaps
The app's customer service is criticized for being unresponsive and difficult to reach, with users unable to resolve issues or obtain assistance effectively. This lack of support undermines user trust and satisfaction.
I couldn't reach customer service to resolve a billing issue, leaving me frustrated.
Technical Glitches
Frequent technical issues, such as login problems and app crashes, hinder the booking process and frustrate users. These glitches disrupt the user experience and deter continued app usage.
The app frequently crashes and won't let me log in, making booking a hassle.
Credit Usage Restrictions
Credits from cancellations or promotions are often restricted to specific deals, limiting their usefulness and causing user dissatisfaction. This policy is perceived as misleading and reduces the incentive to use GolfNow's services.
Cancellation credits can only be used on 'Hot Deals,' which feels deceptive.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Price Discrepancies
GolfNow charges higher prices than the golf courses themselves, even when course conditions are suboptimal, such as recently punched greens. This practice forces users to pay inflated prices for tee times that could be cheaper if booked directly with the course.
Refund Issues
Users face significant challenges obtaining refunds, especially for weather-related cancellations, due to GolfNow's restrictive policies and lack of responsive customer support. This results in financial losses and frustration, as users are often left without recourse.
Gift Card Limitations
GolfNow restricts the use of gift cards to 'Hot Deal' tee times, limiting their utility and frustrating users who expect more flexibility. This policy diminishes the perceived value of gift cards and deters future purchases.
Customer Service Gaps
The app's customer service is criticized for being unresponsive and difficult to reach, with users unable to resolve issues or obtain assistance effectively. This lack of support undermines user trust and satisfaction.
Technical Glitches
Frequent technical issues, such as login problems and app crashes, hinder the booking process and frustrate users. These glitches disrupt the user experience and deter continued app usage.
Credit Usage Restrictions
Credits from cancellations or promotions are often restricted to specific deals, limiting their usefulness and causing user dissatisfaction. This policy is perceived as misleading and reduces the incentive to use GolfNow's services.

Quotes of the week

Hear from some of the most impactful users to drive changes

GolfNow's customer service is non-existent. I tried to cancel a tee time due to weather, but the app wouldn't allow it, and I couldn't reach anyone for help. I won't use this app again.
Caleb0199
Week of April 2nd, 2025
I paid for a tee time using a gift card, but when the time was unavailable, I couldn't use my gift card again. The app's support was unhelpful.
007bgibbs
Week of April 2nd, 2025
The app's cancellation policy is misleading. Even with cancellation protection, I was charged for a weather-related cancellation, and customer service was unhelpful.
itsajoketinder
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
GolfNow's customer service is non-existent. I tried to cancel a tee time due to weather, but the app wouldn't allow it, and I couldn't reach anyone for help. I won't use this app again.
Candice Wu
App Store
I paid for a tee time using a gift card, but when the time was unavailable, I couldn't use my gift card again. The app's support was unhelpful.
Kelly Williams
Google Play
The app's cancellation policy is misleading. Even with cancellation protection, I was charged for a weather-related cancellation, and customer service was unhelpful.
Koray Okumus
Google Play

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