A significant number of users, approximately 15%, report difficulties in reaching customer service, with some stating they only get assistance by falsely reporting a lost card. This lack of accessible support is frustrating for users who need help with their accounts.

I had to say my card was lost just to speak to an agent; otherwise, I couldn't get any help.

Around 10% of users experience issues with the card being declined despite having funds, leading to inconvenience and a lack of trust in the service. This problem is exacerbated by poor customer service responses.

My son's card was declined at the gas station even though he had money, and customer service was unhelpful.

Approximately 8% of users are frustrated with unexpected subscription charges, with some reporting that money is taken from their accounts without their explicit consent, leading to dissatisfaction and distrust.

The app took money from my account for a subscription I didn't approve, and I can't stop it.

About 7% of users report app crashes and functionality issues, particularly when trying to access investment options, which hinders the app's educational and financial management purposes.

Every time we try to look at investment options, the app crashes, preventing my son from learning about investing.