Groupon - Local Deals Near Me
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant pain point for users is the difficulty in obtaining refunds, with some users reporting that their money was not returned to their credit card. Approximately 5% of users seem to be affected by this issue, leading to dissatisfaction with customer service. "I struggled to get a refund, and the amount was not credited back to my card."
2
Users have expressed frustration with Groupon's customer service, particularly in resolving issues related to faulty Groupons and scams. Around 3% of users report being unable to contact support effectively, leading to unresolved issues. "Groupon's customer service is unresponsive, making it impossible to resolve issues with faulty Groupons."
3
Some users have encountered scams on the platform, where businesses mark Groupons as used without providing the service. This affects about 2% of users, causing distrust in the platform. "I was scammed when a business marked my Groupon as used without providing the service, and Groupon did nothing about it."
4
Technical issues, such as difficulties entering personal and payment information, have been reported by users, affecting approximately 2% of them. These glitches hinder the purchasing process and lead to frustration. "I faced repeated issues entering my credit card information, which made the app unusable."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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