Many users are frustrated with unexpected charges and unclear subscription terms, with approximately 20% of users reporting issues with being charged for longer periods than expected or having difficulty canceling subscriptions.

I thought I was signing up for a $10 monthly plan, but I was charged $89 for a year without clear notice.

A significant number of users, around 15%, experience technical problems such as the app crashing, content not loading, or audio not playing, which severely impacts their ability to use the app effectively.

The app crashes frequently and won't load any content, making it unusable despite my subscription.

Users are disappointed by the lack of free content, with about 10% expressing that the app should offer more free options or make it clearer what is free versus paid, as they feel pressured to pay immediately.

I can't access any book summaries without paying, and it's not clear what is free, which is frustrating.

Some users, approximately 5%, feel that the summaries are overly simplistic or not insightful enough, questioning the value of the content compared to the subscription cost.

The summaries are too high-level and don't provide enough depth to justify the subscription price.