Hard Rock Bet: Betting, Casino

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Hard Rock Bet: Betting, Casino's key feedback

Outdated Interface

A significant number of users, approximately 15%, find the app's graphics and layout outdated compared to competitors like DraftKings and FanDuel, which affects their overall experience and satisfaction.

The app's graphics and layout feel like NES compared to PS5, making it less appealing than other betting platforms.

Deposit Issues

Around 10% of users report difficulties with depositing money, especially after updates, which disrupts their ability to place bets and enjoy the app's features.

After the latest update, I can't deposit money using any method, which is frustrating.

Poor Customer Service

Approximately 12% of users experience poor customer service, with unresolved issues and unresponsive support, leading to dissatisfaction and a lack of trust in the platform.

Customer service is terrible; they don't resolve issues and leave conversations if you're not constantly typing.

Limited Betting Options

About 8% of users are frustrated with the limited betting options and removal of certain features, which restricts their ability to place diverse bets and enjoy the app fully.

They removed many betting options, making it hard to place diverse bets, unlike other platforms.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

DraftKings Sportsbook & Casino

DraftKings receives mixed feedback with users praising its user-friendly interface and promotions, but many complain about frequent app crashes, slow performance, and poor customer service. Some users also report issues with location verification and account restrictions.

#2 RUNNER UP

FanDuel Sportsbook & Casino

FanDuel is appreciated for its easy-to-use interface and variety of betting options, but users frequently report issues with app performance, including slow loading times and location verification problems. Customer service is often criticized for being unresponsive, and some users feel misled by promotions.

#3 Straggler

Hard Rock Bet: Betting, Casino

Hard Rock Bet garners mixed reviews, with users enjoying the app's ease of use and variety of games, but others criticize it for technical issues, slow withdrawals, and poor customer service. Some users feel restricted by the app's monopoly in certain regions, leading to frustration with limited betting options.

Nuggets

Major Highlights of the Week

Outdated Interface

The app's graphics and layout are perceived as outdated, especially when compared to competitors like DraftKings and FanDuel. Users describe the experience as akin to using an NES console versus a PS5.

The graphics and layout of the application are very outdated compared to other sites like DraftKings and FanDuel.

Feature Removal

Users are frustrated with the removal of certain betting features, which they feel limits their options and benefits the company financially. This has led to dissatisfaction, especially in regions with limited competition.

They removed certain features that hinders the bettors and helped themselves to save money on each bet.

Customer Service Issues

The customer service platform is criticized for being unresponsive and ineffective, with users experiencing unresolved issues and abrupt conversation terminations. This has led to a lack of trust and increased frustration among users.

Any and every issue I have raised regarding inabilities to withdraw money because my accounts are no longer linked, the customer service department does nothing to resolve this.

Odds Manipulation

There are complaints about odds changing unfavorably during the bet placement process without user consent, which is perceived as a deceptive practice. This has raised concerns about fairness and transparency.

Very often when you place a bet and it shows the bet processing at certain odds you select, before it completes processing you will end up with worse odds with no accept/decline option.

Account Issues

Users report account suspensions and closures without clear explanations, even after winning bets, leading to significant dissatisfaction. The lack of timely communication from customer service exacerbates the issue.

I won a bet worth about $700 a week later they suspended my account for no apparent reason.

App Stability Problems

The app frequently crashes and fails to verify user information, causing significant frustration during account creation and login attempts. This instability is particularly problematic in regions where the app is the sole option.

Upon making an account I had to try somewhere around 30 times to make an account because the app kept crashing and it would not verify any of my personal information correctly.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Outdated Interface

Feature Removal

Customer Service Issues

Odds Manipulation

Account Issues

App Stability Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

The graphics and layout of the application are very outdated compared to other sites like DraftKings and FanDuel. Also, the odds for Hard Rock are horrible compared to the other sites.

Jaws7147

Week of April 2nd, 2025

Been betting with them for a year with no problem. All of a sudden they have a new update and I can’t deposit money no matter what method I use.

Cybornic

Week of April 2nd, 2025

They removed certain features that hinder the bettors and helped themselves to save money on each bet. Instead of just adding the new features, they removed some of the heavy hitters to save money.

Hardrock is a female dog

Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The graphics and layout of the application are very outdated compared to other sites like DraftKings and FanDuel. Also, the odds for Hard Rock are horrible compared to the other sites.

Candice Wu

App Store

Been betting with them for a year with no problem. All of a sudden they have a new update and I can’t deposit money no matter what method I use.

Kelly Williams

Google Play

They removed certain features that hinder the bettors and helped themselves to save money on each bet. Instead of just adding the new features, they removed some of the heavy hitters to save money.

Koray Okumus

Google Play

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User Experience Report

Hard Rock Bet: Betting, Casino

Top Insights This Week

Outdated Interface

Deposit Issues

Poor Customer Service

Limited Betting Options

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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