Hatch Sleep

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Hatch Sleep's key feedback

Connectivity Issues

A significant number of users, approximately 30%, report persistent connectivity problems between the app and the device, requiring frequent resets and causing frustration, especially when trying to maintain sleep routines.

The app constantly disconnects from the device, forcing me to reset it multiple times a week, which is incredibly frustrating.

Complex User Interface

Around 25% of users find the app's interface cluttered and unintuitive, making it difficult to set up and manage sleep routines effectively, which detracts from the overall user experience.

The app is too cluttered and not user-friendly, making it hard to build and manage sleep routines.

Routine Flexibility

Approximately 20% of users express frustration with the lack of flexibility in setting routines, as the app does not accommodate varying schedules or allow for easy adjustments to routine timings.

It's extremely manual and annoying to set different routines if you don't have a consistent sleep schedule.

App Performance

About 15% of users experience slow app performance and glitches, which hinder their ability to quickly adjust settings, especially in urgent situations like soothing a crying baby.

The app is slow to respond, which is frustrating when trying to quickly turn on the Hatch light for a crying baby.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Calm

Calm is praised for its relaxing content and effective sleep aids, with many users finding the app transformative for their sleep and mental well-being. However, there are complaints about the high subscription cost and limited free content, which some users find misleading.

#2 RUNNER UP

Sleep Cycle

Sleep Cycle is appreciated for its effective sleep tracking and gentle wake-up features, which many users find helpful in improving their sleep quality. Some users, however, express dissatisfaction with the subscription model and occasional inaccuracies in sleep data.

#3 Straggler

Hatch Sleep

Hatch Sleep receives mixed feedback; users appreciate the physical product for aiding sleep, but the app is criticized for connectivity issues, a confusing interface, and frequent glitches. Many users express frustration with the app's reliability and the need for improvements in user experience.

Nuggets

Major Highlights of the Week

Tutorial Repetition

The monitor feature requires users to repeatedly navigate through tutorial screens, causing a 15-20 second delay each time they access it.

Every time I use the monitor feature, I have to go through the tutorial screens, which is frustrating.

Routine Flexibility

The app lacks flexibility in setting routines, as users cannot create routines that start on demand or run for a specific duration, limiting its usefulness for varied schedules.

I can't set a routine to start on demand or run for a specific time, which is frustrating for my child's varied schedule.

WiFi Connectivity

Users face frequent and cumbersome WiFi reconnection processes, requiring a 7-step, 5-minute setup weekly, which is highly inconvenient.

Re-establishing WiFi connection every week with a 7-step process is extremely annoying.

Alarm Management

The app's alarm management is inefficient, with alarms not saving properly and lacking the ability to set multiple alarms for the same day.

I nearly missed work because my alarms aren't saving properly, and I can't set multiple alarms for the same day.

App Performance

The app is slow and glitchy, with issues like freezing during routine edits and requiring hard closes, leading to user frustration.

The app freezes when I try to edit routines, forcing me to hard close and reopen it.

Subscription Barriers

Basic content is locked behind a subscription, and users encounter dark patterns like hidden 'X' marks to bypass trial sign-ups.

I found a tiny 'X' mark to bypass the subscription trial, which felt like a sleazy dark pattern.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Tutorial Repetition

The monitor feature requires users to repeatedly navigate through tutorial screens, causing a 15-20 second delay each time they access it.

Routine Flexibility

The app lacks flexibility in setting routines, as users cannot create routines that start on demand or run for a specific duration, limiting its usefulness for varied schedules.

WiFi Connectivity

Users face frequent and cumbersome WiFi reconnection processes, requiring a 7-step, 5-minute setup weekly, which is highly inconvenient.

Alarm Management

The app's alarm management is inefficient, with alarms not saving properly and lacking the ability to set multiple alarms for the same day.

App Performance

The app is slow and glitchy, with issues like freezing during routine edits and requiring hard closes, leading to user frustration.

Subscription Barriers

Basic content is locked behind a subscription, and users encounter dark patterns like hidden 'X' marks to bypass trial sign-ups.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is cluttered and not intuitive for building sleep routines. The sunset option doesn't show up, making it frustrating to set up the desired features.

A727sjdhdjdj

Week of April 9th, 2025

The app has constant connectivity issues, requiring a 7-step, 5-minute process to reconnect every week. This is extremely frustrating when trying to get a child to sleep.

Jcat43452

Week of April 9th, 2025

The app is slow and glitchy, making it difficult to change podcasts during my wind-down routine. Without my phone, I can't change the episode once it's playing.

Misty~~

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is cluttered and not intuitive for building sleep routines. The sunset option doesn't show up, making it frustrating to set up the desired features.

Candice Wu

App Store

The app has constant connectivity issues, requiring a 7-step, 5-minute process to reconnect every week. This is extremely frustrating when trying to get a child to sleep.

Kelly Williams

Google Play

The app is slow and glitchy, making it difficult to change podcasts during my wind-down routine. Without my phone, I can't change the episode once it's playing.

Koray Okumus

Google Play

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User Experience Report

Hatch Sleep

Top Insights This Week

Connectivity Issues

Complex User Interface

Routine Flexibility

App Performance

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts