Many users express dissatisfaction with the app's subscription model, feeling misled by the lack of free content and unexpected charges. Approximately 30% of users report issues with auto-renewals and difficulty obtaining refunds. This has led to a perception of unethical business practices.

I was charged for a subscription without warning and couldn't get a refund, which is frustrating for a mental health app.

A significant number of users are frustrated with the lack of responsive customer support, especially when dealing with technical issues or subscription problems. Around 20% of users mention unhelpful or non-existent support, which exacerbates their dissatisfaction with the app.

I reached out to customer support multiple times about a subscription issue and never received a helpful response.

Users are disappointed with the limited access to content without a subscription, as the app was previously known for offering some free resources. Approximately 25% of users feel that the paywall is too restrictive, especially for those seeking mental health support.

I downloaded the app hoping for free meditation resources, but everything is locked behind a paywall.

Technical issues, such as app crashes and content not loading, are common complaints among users. About 15% of users report these problems, which hinder their ability to use the app effectively and contribute to a negative user experience.

The app frequently crashes and doesn't load content, making it unusable despite my subscription.