A significant number of users, approximately 30%, report discomfort due to inappropriate behavior and unwanted advances, treating the app like a dating platform rather than a language learning tool. This issue is particularly concerning for female users who feel harassed or uncomfortable. Example: 'The app is great, but too many people treat it like a dating app, making it uncomfortable for genuine language learners.'

The app is great, but too many people treat it like a dating app, making it uncomfortable for genuine language learners.

Around 25% of users express dissatisfaction with the high costs associated with essential features, such as translations and unlimited access to Voicerooms, which they feel should be included in a free language learning app. This pricing model is seen as a barrier to effective learning. Example: 'It's frustrating that you have to pay for translations, which are crucial for learning, making the app less accessible.'

It's frustrating that you have to pay for translations, which are crucial for learning, making the app less accessible.

Approximately 20% of users experience issues with account management, such as unexpected bans or difficulties in restoring accounts, and report poor customer support responses, leaving them feeling unsupported. Example: 'I was banned without explanation and received no help from support, making the app unusable for me.'

I was banned without explanation and received no help from support, making the app unusable for me.

About 15% of users are concerned about privacy, particularly regarding location sharing and the potential misuse of personal data, which makes them hesitant to fully engage with the app. Example: 'The app shows too much personal information, like my exact location, which makes me uncomfortable.'

The app shows too much personal information, like my exact location, which makes me uncomfortable.