Hinge Dating App: Match & Meet

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Hinge Dating App: Match & Meet's key feedback

Dark Mode Absence

A significant number of users find the lack of a dark mode feature uncomfortable, especially when using the app at night. Approximately 10% of users have expressed this concern, indicating it affects their overall experience negatively.

Using Hinge at night is blinding without a dark mode.

Subscription Frustrations

Many users are frustrated with the app's paywall, which limits their ability to see who likes them or send likes without a subscription. This issue affects about 15% of users, who feel the app's functionality is severely restricted without payment.

It's frustrating to pay just to see who likes me or to send likes.

Unjust Bans

Users have reported being banned without clear reasons or recourse, which disrupts their dating experience. This issue affects around 5% of users, who feel the banning process is unfair and lacks transparency.

I was banned without explanation and couldn't appeal the decision.

Match Inconsistencies

Some users experience inconsistencies with match suggestions, where the app ignores set preferences like location and age. This affects about 8% of users, leading to dissatisfaction with the app's matching algorithm.

The app ignores my preferences, showing random, incompatible matches.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hinge Dating App: Match & Meet

Hinge receives mixed feedback. Many users praise it for facilitating meaningful connections and real relationships, with some finding long-term partners. However, others criticize the app for its paywall features, lack of customer support, and issues with bans and account management.

#2 RUNNER UP

Bumble

Bumble is appreciated for its unique feature where women make the first move, which some users find empowering. However, it faces criticism for its expensive premium features and limited functionality without payment, leading to frustration among users who feel pressured to pay for basic interactions.

#3 Straggler

Tinder

Tinder is often criticized for being filled with fake profiles and bots, and for pushing users towards paid features. Many users express dissatisfaction with the app's focus on monetization over genuine connections, leading to a perception of it being a money grab.

Nuggets

Major Highlights of the Week

Dark Mode Absence

The lack of a dark mode makes nighttime app usage uncomfortable and visually straining, potentially deterring user engagement during evening hours.

Using Hinge at night is blinding without a dark mode.

Subscription Frustrations

Users express dissatisfaction with the necessity to pay for basic features like seeing who likes them or sending likes, which they feel should be part of the free experience.

It's frustrating to pay just to see who likes me or to send likes.

Unjust Bans

Users report being banned without clear reasons or recourse, often during active engagements, leading to lost opportunities and dissatisfaction with customer support.

I was banned without explanation while planning a date, and support said the ban is final.

Match Limitation Post-Subscription

After subscribing, users notice a significant drop in the number of potential matches, which contradicts expectations of enhanced service.

After subscribing, I only get 2-3 matches every few hours.

Algorithmic Mismatches

The app's algorithm often ignores user preferences like location and age, resulting in irrelevant matches and a poor user experience.

The app ignores my location and age preferences, giving random matches.

Limited Daily Likes

The restriction on the number of daily likes drives users away, as it limits their ability to engage and connect with potential matches.

The daily like limit is frustrating and discourages app use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Dark Mode Absence

The lack of a dark mode makes nighttime app usage uncomfortable and visually straining, potentially deterring user engagement during evening hours.

Subscription Frustrations

Users express dissatisfaction with the necessity to pay for basic features like seeing who likes them or sending likes, which they feel should be part of the free experience.

Unjust Bans

Users report being banned without clear reasons or recourse, often during active engagements, leading to lost opportunities and dissatisfaction with customer support.

Match Limitation Post-Subscription

After subscribing, users notice a significant drop in the number of potential matches, which contradicts expectations of enhanced service.

Algorithmic Mismatches

The app's algorithm often ignores user preferences like location and age, resulting in irrelevant matches and a poor user experience.

Limited Daily Likes

The restriction on the number of daily likes drives users away, as it limits their ability to engage and connect with potential matches.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app initially seemed promising, but after subscribing, it stopped following my preferences like location and age, leading to random, incompatible matches. It feels like a waste of time and money.

Baxter1980s

Week of April 9th, 2025

I was banned without explanation and couldn't appeal, even though I was planning a date. The lack of customer support is frustrating.

Darren31903

Week of April 9th, 2025

Hinge is the best dating app I've used, allowing me to meet real people without constantly chasing after money. It works well even without payment.

Szeeid

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app initially seemed promising, but after subscribing, it stopped following my preferences like location and age, leading to random, incompatible matches. It feels like a waste of time and money.

Candice Wu

App Store

I was banned without explanation and couldn't appeal, even though I was planning a date. The lack of customer support is frustrating.

Kelly Williams

Google Play

Hinge is the best dating app I've used, allowing me to meet real people without constantly chasing after money. It works well even without payment.

Koray Okumus

Google Play

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User Experience Report

Hinge Dating App: Match & Meet

Top Insights This Week

Dark Mode Absence

Subscription Frustrations

Unjust Bans

Match Inconsistencies

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts