Hobnob Invitation Maker

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Hobnob Invitation Maker's key feedback

App Download Requirement

Some users find it inconvenient that guests must download the app to view chat messages, which can be a barrier for older guests. Approximately 5% of users have expressed this concern.

Guests should be able to view chat messages without having to download the app.

Customer Service Issues

Users have reported poor customer service, including unresponsive support and unresolved issues, which can lead to significant frustration. This affects about 3% of users.

Customer service is awful – they don't respond promptly, and I'm still waiting for the reimbursement.

Customization Limitations

Some users are frustrated with the limited customization options for invitations, such as aligning text and uploading photos, which can hinder their creative expression. Around 4% of users have mentioned this issue.

Wish I could align the words where I need to on the announcement.

Pricing Concerns

A few users feel that the app is too expensive, especially for those who do not plan events frequently, which can deter them from using the app regularly. This concern is noted by about 2% of users.

The only reason I wouldn’t use it again is the price; I’m not planning events that often to pay monthly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hobnob Invitation Maker

Hobnob is praised for its ease of use, beautiful designs, and efficient event management features. Users appreciate the ability to send invites via text and the app's affordability compared to competitors. However, some users report issues with customer service and occasional bugs.

#2 RUNNER UP

Evite

Evite is appreciated for its convenience and ease of use, with many users finding it helpful for organizing events. However, the app is criticized for frequent crashes and technical issues, which frustrate users trying to manage their events.

#3 Straggler

Paperless Post

Paperless Post is valued for its elegant designs and user-friendly interface, making it a popular choice for creating beautiful invitations. Despite its premium feel, users express frustration with the app's pricing model and technical glitches, which can hinder the user experience.

Nuggets

Major Highlights of the Week

App Download Requirement

Guests are required to download the app to view chat messages, which is a barrier for older users who are reluctant to download new apps.

My older family members refuse to download the app just to view chat messages.

Limited Customization

Users face challenges in aligning text and customizing invitations, with limited options for specific occasions like birthdays.

I wish I could align the text better and have more birthday design options.

Account Blocking Issues

Accounts are unexpectedly blocked, and ticket purchases are canceled without proper communication or reimbursement, leading to financial and reputational damage for event hosts.

My account was blocked, and ticket purchases were canceled without reimbursement, leaving me to cover costs.

Link Sharing Limitations

The app does not support sending external links, complicating processes like collecting additional information via forms.

We had to send a Google form link outside the app, adding extra steps.

Customer Support Delays

Customer support is unresponsive to emails, leaving users without assistance for app glitches and issues.

I emailed customer support about bugs but never received a response.

Pricing Concerns

The app's pricing is perceived as high, especially for users who do not frequently plan events, making the subscription less appealing.

The app is too pricey for someone who doesn't plan events often.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Download Requirement

Guests are required to download the app to view chat messages, which is a barrier for older users who are reluctant to download new apps.

Limited Customization

Users face challenges in aligning text and customizing invitations, with limited options for specific occasions like birthdays.

Account Blocking Issues

Accounts are unexpectedly blocked, and ticket purchases are canceled without proper communication or reimbursement, leading to financial and reputational damage for event hosts.

Link Sharing Limitations

The app does not support sending external links, complicating processes like collecting additional information via forms.

Customer Support Delays

Customer support is unresponsive to emails, leaving users without assistance for app glitches and issues.

Pricing Concerns

The app's pricing is perceived as high, especially for users who do not frequently plan events, making the subscription less appealing.

Quotes of the week

Hear from some of the most impactful users to drive changes

Guests should be able to view chat messages without having to download the app. Older folks in my family refuse to download the app even though it's free.

03alo21

Week of April 9th, 2025

I used this app to post my events and tickets and a few days prior, they canceled my ticket purchases and blocked my account. The customer service is awful – they don't respond promptly, and I'm still waiting for the reimbursement.

MRamos.

Week of April 9th, 2025

I’ve been using this app for over 3 years. It gets the job done. I’m giving 4 stars because it still doesn’t allow you to send links which add extra steps and external comms.

No more nicknames avail

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Guests should be able to view chat messages without having to download the app. Older folks in my family refuse to download the app even though it's free.

Candice Wu

App Store

Kelly Williams

Google Play

I’ve been using this app for over 3 years. It gets the job done. I’m giving 4 stars because it still doesn’t allow you to send links which add extra steps and external comms.

Koray Okumus

Google Play

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User Experience Report

Hobnob Invitation Maker

Top Insights This Week

App Download Requirement

Customer Service Issues

Customization Limitations

Pricing Concerns

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts