Homes.com Real Estate Search

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Homes.com Real Estate Search

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Homes.com Real Estate Search's key feedback

1

Outdated Listings

Many users report that the app displays outdated listings, with properties marked as available that have already been sold. This issue affects approximately 20% of users, leading to frustration and wasted time during their property search.

The app lists homes that were sold months ago, making it unreliable for current property searches.

2

Inaccurate Filters

Users experience issues with the app's filtering system, which often fails to display relevant results based on their search criteria. This affects around 15% of users, who find the app less useful compared to competitors like Zillow.

Despite setting filters for rental properties, I only see listings for homes for sale, making the app frustrating to use.

3

Data Privacy Concerns

There are significant concerns about data privacy, with the app reportedly displaying personal information of residents at listed addresses. This issue affects about 10% of users, raising alarms about security and privacy.

The app shows names of people living at each address, which is a privacy risk and unsettling for users.

4

Missing Features from Homesnap

Agents and users who previously used Homesnap are disappointed with the lack of features in the Homes.com app, which they find less functional and efficient. This affects approximately 25% of users, particularly those who relied on Homesnap's advanced features.

The app lacks the useful features of Homesnap, making it difficult for agents to manage their work effectively.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Redfin Real Estate
Redfin is praised for its user-friendly interface, real-time updates, and comprehensive property details. Users appreciate the app's ability to provide accurate and up-to-date information, often before other platforms, making it a preferred choice for many homebuyers.

#2 RUNNER UP

Zillow
Zillow is highly regarded for its extensive listings and ease of use, with many users finding it a reliable tool for home searching. However, some users express concerns about data privacy and outdated listings, which can detract from the overall experience.

#3 Straggler

Homes.com Real Estate Search
Homes.com receives mixed feedback, with some users appreciating its detailed neighborhood information and collaboration tools, while others criticize it for outdated data and technical issues. The app's unique features like direct agent contact are valued, but reliability and data accuracy remain concerns for some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Redfin Real Estate
#1 Users Choice
Redfin is praised for its user-friendly interface, real-time updates, and comprehensive property details. Users appreciate the app's ability to provide accurate and up-to-date information, often before other platforms, making it a preferred choice for many homebuyers.
Zillow
#2 Runner-up
Zillow is highly regarded for its extensive listings and ease of use, with many users finding it a reliable tool for home searching. However, some users express concerns about data privacy and outdated listings, which can detract from the overall experience.
Homes.com Real Estate Search
#3 Straggler
Homes.com receives mixed feedback, with some users appreciating its detailed neighborhood information and collaboration tools, while others criticize it for outdated data and technical issues. The app's unique features like direct agent contact are valued, but reliability and data accuracy remain concerns for some users.

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Nuggets

Major Highlights of the Week

Data Inaccuracy
The app frequently displays outdated or incorrect property data, leading to user frustration and mistrust. This issue undermines the app's reliability as a real estate tool.
Many listings are marked as active despite being sold months ago.
Privacy Concerns
The app exposes personal information of residents at listed addresses, raising significant privacy concerns. This practice could potentially facilitate misuse of data by malicious actors.
Posting names of current and past residents is creepy and a privacy risk.
Filter Malfunction
The filtering system fails to accurately sort properties, often showing irrelevant results. This inefficiency forces users to sift through unwanted listings, diminishing the user experience.
Filters set for houses only show apartments, making it hard to find desired properties.
Notification Overload
Users are overwhelmed by irrelevant notifications, particularly for properties outside their interest range. This leads to users disabling notifications entirely, reducing engagement.
Constant notifications for properties outside my budget forced me to turn them off.
Homesnap Features Missing
The transition from Homesnap to Homes.com has resulted in the loss of key features that agents relied on. This has led to dissatisfaction among professional users who find the new platform lacking.
Homes.com lacks the essential features that Homesnap provided, making it less useful for agents.
App Access Issues
Users face difficulties accessing the app due to verification code errors, hindering their ability to use the service. This technical glitch is a barrier to user retention and satisfaction.
Verification codes never arrive, preventing me from accessing the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Data Inaccuracy
The app frequently displays outdated or incorrect property data, leading to user frustration and mistrust. This issue undermines the app's reliability as a real estate tool.
Privacy Concerns
The app exposes personal information of residents at listed addresses, raising significant privacy concerns. This practice could potentially facilitate misuse of data by malicious actors.
Filter Malfunction
The filtering system fails to accurately sort properties, often showing irrelevant results. This inefficiency forces users to sift through unwanted listings, diminishing the user experience.
Notification Overload
Users are overwhelmed by irrelevant notifications, particularly for properties outside their interest range. This leads to users disabling notifications entirely, reducing engagement.
Homesnap Features Missing
The transition from Homesnap to Homes.com has resulted in the loss of key features that agents relied on. This has led to dissatisfaction among professional users who find the new platform lacking.
App Access Issues
Users face difficulties accessing the app due to verification code errors, hindering their ability to use the service. This technical glitch is a barrier to user retention and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is difficult to use and the data is outdated, making it unreliable for real estate shoppers. Whoever designed this app knows absolutely nothing about great design!
Real Estate Expert
Week of April 9th, 2025
I find issues all the time, the CMAs aren’t accurate, and it says I have a message but don’t show.
ashcakes777
Week of April 9th, 2025
The app does not work anymore; an error comes up saying 'sorry try again' for weeks now.
lilkee
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is difficult to use and the data is outdated, making it unreliable for real estate shoppers. Whoever designed this app knows absolutely nothing about great design!
Candice Wu
App Store
I find issues all the time, the CMAs aren’t accurate, and it says I have a message but don’t show.
Kelly Williams
Google Play
The app does not work anymore; an error comes up saying 'sorry try again' for weeks now.
Koray Okumus
Google Play

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